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Grubbs Kia of Wichita Falls - Service Center

Wichita Falls, TX

4.4
181 Reviews
Call Service Center (940) 687-8406

181 Reviews of Grubbs Kia of Wichita Falls - Service Center

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March 23, 2024

Hoping third time is a charm for getting this car repaired. I will call and hopefully get to speak to someone. I am tiring of trying to get this shop to fix this car. I have had to go to the shop to More

by bpappas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 23, 2024

The service was quick and the car was returned wash. The staff was friendly and I appreciate all their help. More

by pberg123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
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March 22, 2024

Great Service, friendly personal, short wait time, everything just on point! Never been more satisfied! More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Lucero
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March 19, 2024

The advisor was very kind and respectful and knowledgeable. If I didn't understand something, they took the time to explain it to me until I understood it. More

by jacobaok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Lucero
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Mar 22, 2024 -

Grubbs Kia of Wichita Falls responded

We're delighted to hear about your positive experience with our advisor! Providing excellent service and ensuring our customers feel comfortable and informed is our top priority. Thank you for your kind words, and we look forward to assisting you again in the future!

March 17, 2024

Great experience, helpful staff, warm welcome, and overall the best dealership I have been to in a long time!!! More

by AKing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Lucero
Report | Print
Mar 22, 2024 -

Grubbs Kia of Wichita Falls responded

We're thrilled to hear about your great experience! Thank you for your kind words about our helpful staff and warm welcome. We strive to provide the best service possible, and we're delighted to have exceeded your expectations. Looking forward to seeing you again soon!

March 13, 2024

I am still waiting for the part for my car. No one has contacted me so has it not come in? 3 weeks now, I think. More

by kathymoeverett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara McCuiston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Grubbs Kia of Wichita Falls responded

Thank you for reaching out. We apologize for the delay in obtaining the part for your car. The parts have been on backorder, but we anticipate their arrival by Friday. We'll let you know as soon as we have the part!

March 11, 2024

Brandi was very sweet and easy to work with! Took care of everything for me and made sure I got a ride to and from work! Thank you! More

by jennatura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
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March 08, 2024

Service department was wonderful when taking my Kia k5 in for an oil change and tire rotation. Service advisor and mechanic were very knowledgeable and helpful More

by alexf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Tommy
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March 07, 2024

Easy to schedule an appointment. Prompt greeting on arrival. Kept me informed thru text messages. Preformed services very well and picked up a washed and detailed car. Overall extrem More

by mkcannedy
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
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March 05, 2024

Professional, courteous, and helpful are a few words to describe my experience at the Kia dealership. More

by Rose 🌹
Recommend Dealer
Yes
Employees Worked With
Alisa Findley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Mathews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, Tommy, Jeremy, courtesy driver. Laurie in finance
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