Grubbs Nissan

Excellent Service Great service experience from beginning to end. You hear about how car sales people are basically all about making sales without regard for the custom Great service experience from beginning to end. You hear about how car sales people are basically all about making sales without regard for the customer but Joyce Billy just changed my perception on that. She was exceptional! She made it an exciting and easy process and I would be recommending my friends and family to her for their new car purchase. More

No More New or Used Nissan Vehicle's for Me I took my 2013 Nissan Sentra SR to Grubbs Nissan Service Center for recall campaign notice on the continuously variable transmission (CVT). I was told I took my 2013 Nissan Sentra SR to Grubbs Nissan Service Center for recall campaign notice on the continuously variable transmission (CVT). I was told a software update would need to be applied to the car's engine control module (ECM). This seemed to fix the problem for a few weeks until I began experiencing the gears getting stuck again when accelerating and riding rough (feeling a slight jerky motion) when making a rolling stop. I called the Service Center to let them know the problem still persisted. The Grubbs Nissan Service Advisor told me that my warranty had ended because the miles on my vehicle exceeded the 100,000 mile warranty limit AND that the recall notice was a public campaign led by Nissan. He said when your car has over 100,000 miles you will begin to have problems. I guess what he is telling me is that Nissan vehicles are only good up to 100,000 miles. I will not be buying anymore Nissan vehicles. More

Awesome! This was my first time attending Grubbs Nissan in Bedford. Jay Cousin was very professional and friendly. He stayed with us through the whole process. This was my first time attending Grubbs Nissan in Bedford. Jay Cousin was very professional and friendly. He stayed with us through the whole process. He was very helpful and knowledgeable about vehicles. Thank you Jay! I must highly recommend relatives and friends to this outstanding young man! I love my car! More

Jay was so awesome Jay went above and beyond. He listened to our wants and concerns & helped get our daughter into her new Jeep Cherokee Latitude! Thanks Jay. Recommend Jay went above and beyond. He listened to our wants and concerns & helped get our daughter into her new Jeep Cherokee Latitude! Thanks Jay. Recommend Jay and the whole dealership More

Excellent Customer serv Both Jay and Ryan were very nice and help me get a new car instead of a used car I really appreciate all that both the gentleman did for me. They we Both Jay and Ryan were very nice and help me get a new car instead of a used car I really appreciate all that both the gentleman did for me. They were very honest and nice and may me very confrontable . Even though I was there for a while it was worth the wait.....Thanks guys More

Excellent Transaction Jay Cousins did a great job from the point of taking my phone call inquiry, ultra easy negotiation that consisted of me saying “here’s what I’ll do” a Jay Cousins did a great job from the point of taking my phone call inquiry, ultra easy negotiation that consisted of me saying “here’s what I’ll do” and him saying “yes.” I definitely recommend! More

Read the fine print and know what your signing I bought a Nissan Rogue S in February at which time the salesman (Raghu Manickam) and the sales manager (can't remember his name) told me. If you buy I bought a Nissan Rogue S in February at which time the salesman (Raghu Manickam) and the sales manager (can't remember his name) told me. If you buy today we will throw in a free maintenance plan for as long as your finance agreement and free car wash and detail service "just come on by". Well today I went by for a car wash and detail and found out both the sales manager and Raghu are no longer there. And the service department tells me they have no control over what sales told me back in February and I do not have car wash and detail on my deal but if I wanted they could wash it and do a light vacuum. I said ok so they washed it but did not vacuum. I was also told my maintenance plan is basic and covers 2 oil changes and tire rotations only for 3 years. This is not what I was told and I wish they would have put that in writing when I took the deal. I also looked at my sales contract to try and figure out if they wrote that on any of the paper and noticed not only did they put me in for 3 years for only 2 oil changes per year and 2 tire rotations they charged me $ 1,343.00 for the maintenance plan which the sales manager and salesman told me was "thrown in" to make good if I bought that day. I see why both individuals I dealt with are no longer there. I wish I would have paid more attention when I signed the finance agreement with Tu Nguyen over in finance. Because he started telling me I would have a maintenance agreement but it would raise my payments. I told him nope, sales manager is throwing it in for free to make the sale. He called over to sales and spoke to the manager and said ok but it will only cover the basic. I said ok since it was free. So I am out $ 1,343.00 for what ? Oil and tire rotations ? This was a rush deal on the sales part and its my fault I did not look at the finance agreement before I signed it. See I'm old school and I would like to believe people are good on their word. Guess not so because they want to charge me this crazy amount, I will not buy anything else from them. I will get my oil changes and tire rotations because I bought the farm. More

An honest dealer with exceptional knowledge in car buying. My fiancé and I made it to the dealership after work and it was hot. I was met in the Parking by Jay Cousin and he offered water and told us to come i My fiancé and I made it to the dealership after work and it was hot. I was met in the Parking by Jay Cousin and he offered water and told us to come in and let’s discuss budget and pricing. He listened to us and did not try to just sell us any car on the lot. Jay ended up making a better deal for a car that was better than the one we originally came there for. We can not Appreciate his knowledge and professionalism enough. Oh and I almost forgot he got us in the car with no money down..... for a first time car buyer! More

Professional And courteous I purchased a Nissan Titan on Saturday. I am highly satisfied with my purchase experience. From start to finish this was one of the best vehicle purch I purchased a Nissan Titan on Saturday. I am highly satisfied with my purchase experience. From start to finish this was one of the best vehicle purchases I have been apart of. My salesman Robert was top notch. Thank you Grubbs Nissan. More