Grubbs Nissan

Very Helpful My Wife and I are moving out of state for work related reasons. We had initially we to this dealership to sell my truck outright because they gave me My Wife and I are moving out of state for work related reasons. We had initially we to this dealership to sell my truck outright because they gave me a good fair offer. Once we got there we decided to shop around as well with the help of William Daniels my wife and i found a very nice affordable car with much better gas mileage for our travels. We appreciate how helpful everyone at this dealership has been. More

Thank you Marian I was nervous about getting another car because I didn’t think it would be a great experience but to my surprise it went so wonderful. My sales consul I was nervous about getting another car because I didn’t think it would be a great experience but to my surprise it went so wonderful. My sales consultant Marian was so patient, so kind, and so helpful, she made this experience unforgettable. Thank you Marian for getting me the car or my dreams and not making it put a huge dent in my wallet. I am so grateful for you and all of your help. I recommend this dealership to any and everyone on the market looking for a great car for a great price. THANK YOU SO MUCH. 10 STAR SERVICE and 10 STARS FOR Marian. More

LIES LIES ALL LIES ***LONG BUT PLEASE READ*** LIES LIES LIES!! Going to try and make this simple. I was in the hunt for a new car and had my eye on the 2011 5.0 GT Must ***LONG BUT PLEASE READ*** LIES LIES LIES!! Going to try and make this simple. I was in the hunt for a new car and had my eye on the 2011 5.0 GT Mustang. It was a Sunday and Jasmine (sales mgr) actually called me back!! I told her my story and what I was looking for and what my payments needed to be, well me and my husband went in to look at the car Tuesday night. Jasmine referred me to sales associate Jeanette. HUGE MISTAKE (the reason why I don't like to speak to different people) I had to re-explain myself to Jeanette and what I needed my payments to be and she quickly gave me a look like NOT HAPPENING. She came back with HIGHER numbers and I quickly said NOT HAPPENING (she didn't show no interest) As me and my husband were getting ready to leave Jasmine called me and said that they are trying to work with me and meeting my number were going to be hard. Well they ran our credit (without us giving them the ok)...well lets just say me and my husband walked out with no car. Next day Jasmine calls me back still TRYING to sell me this car (she talked a pretty good deal) either way me and my husband went back up there and purchased the 2011 5.0 GT Mustang (after they dropped the price). NOW COMES THE REAL PROBLEMS. 1. when I test drove the car there was a light on and Jeanette said it was because the tire is low, two days later when we purchased the car the tire was on a flat and had half a tank of gas. In Jeanette's own words "Oh it got late so I wasn't able to have them look at it and everyone around here has been driving this car. You cant stop and put air in the tire at the gas station" I just looked at her and SMH (but kept my mouth shut). Fast forward. Friday I had to drop my car back off for service. I sent email to Jasmine, didn't hear back from her till Monday via text stating she forward my email to Jeanette. Tuesday I called and NO ONE knew NOTHING about my car but would have a tech advisor contact me, but NOTHING. Wednesday I call and NOTHING. Thursday I call and get ugly and finally speak to Jeanette and she tells me "I was going to call you, I just spoke to the tech advisor and he said he had to order a part and don't know when it will be in" (LIES) Friday my car was ready. Spoke to tech advisor he told me that Jeanette DID NOT GIVE HIM ANYTHING ON MY CAR UNTIL THURSDAY!!! SMDH!!! Oh lets back it up real quick. At the night of purchase I asked about 1000 times to see the service report and got nothing but excuses!! Service report was not emailed to me until AFTER purchase was completed and LORD BEHOLD the price they sold the car to me was WAY over market!!!!!!!! I told them I CAN BE YOUR BEST FRIEND AND BRING YOU PLENTY OFF SERVICE OR I WILL BE YOUR WORST NIGHTMARE, well guess what they are getting!!!!!!!! More

THE BEST DEALERSHIP I HAVE BEEN TO YET. I AM NOT A EASY PERSON I AM NOT A PEOPLE THAT DO THESE THINGS SO FOR ME TO SIT DOWN AND EVEN DO THIS IS SHOCKING THIS IS SOMETHING THAT I DO NOT, DO E I AM NOT A EASY PERSON I AM NOT A PEOPLE THAT DO THESE THINGS SO FOR ME TO SIT DOWN AND EVEN DO THIS IS SHOCKING THIS IS SOMETHING THAT I DO NOT, DO EVERYONE I TALKED TO WENT OUT OF THERE WAY TO HELP THEY DIDN'T JUST DO THERE JOB AND STOP THEY WENT A LITTLE BIT FURTHER AND A LITTLE BIT FURTHER UNTIL THEY THOUGHT I WAS HAPPY AND SATISFIED. NOW TO MY SALESMAN ONE OF THE GREATEST PERSONS I HAVE MET HE TOOK GREAT CARE OF ME HE MADE SURE HE KNEW WHO I WAS AND WHAT I NEEDED.HE KEPT ME CALM EVEN WHEN A LOT OF THAT TIME I WAS NOT. HE LET ME KNOW ABOUT THE PEOPLE I WAS DEALING WITH AND HOW GREAT OF PEOPLE THEY WERE .THOUGH THE WHOLE PROCESS HE TOOK GREAT PROFESSIONAL CARE OF ME AND I WILL NEVER FOR GET IT. AND I HAVE ALREADY LET EVERYBODY I KNOW ABOUT THIS TEAM AND DEALERSHIP. I THANK YOU ALL VERY MUCH! More

Disrespect to Disabled Veteran by James First I was approved through Yes Credit and told to go to Grubbs NIssan. A rep emailed me and told me that he would be working with me his name was Az First I was approved through Yes Credit and told to go to Grubbs NIssan. A rep emailed me and told me that he would be working with me his name was Aziz. i advised him that i was working through Yes Credit he said that i would still need to fill out a application there. So I did he came back and said that without a co-signer or a good down payment that there was nothing that they could do for me. Remember that Yes Credit said that I was approved for a payment of up to $920 a month. So I called Yes Credit again to ask them how the program worked. They told me to go back in and talk to a certain manager. So I decided to go in person and was told to go talk to James the used car sales manager. He tried to pair me with Aziz again and I advised him that I had not got a good feeling from him. James then put me with Ernest who was great through the complete issue. I explained what I was looking for and that I would be trading my truck that was having the transmission rebuilt. James came back with a trade valve without seeing or test driving my truck of $17,000 and they showed me the Pathfinder that I had found on line. I liked it so we made the deal i went to finance and signed the paper work almost even drove off the lot with it that night but since they didnt have my truck I had to wait. I got my truck back Monday and took it to them. Granted its a Dodge Ram 2500 HD Quad Cab. James came out took pictures and kept saying that it was the biggest truck he had seen and that he had driven and that he was really scared to drive it in the parking lot. then keep saying that the transmission did not feel right no him even through he made sure to keep asking if it should drive like this. Told me that he did not understand diesel HD models. But he keep saying that the transmission was bad and that it was not worth the $17,000 and no deal. So I left that night. The next morning I took the truck straight to Apple Automotive in Euless and had Apple test drive it. Apple said that it shifted fine and that there was nothing wrong with it. So then i drove it to Don Davis Nissan and talked to Tony there. I explained to Tony what happened at Grubbs and he came back and said that they would like to see truck so i should them and gave him the keys. Tony came back with the numbers and off they made will decided that we had a deal and I bought a Brand New 2017.5 Nissan Rogue from Tony at Don Davis Nissan. After all the paper work was done and Tony and the Finance Manager where standing outside going over my Rogue James form Grubbs called me and told me that i could bring truck back in and he could go over it and again and I told him that after the way he had treated me that the sale was off and that I was in the process of buying one somewhere else. He keep trying to push and talk me into going back to Grubbs Nissan. I keep trying to explain to him that I was no longer interested and he keep trying to push and was very rude. I even explained to James that he was dealing with a Disabled Veteran with Bipolar and PTSD issues and that he was upsetting me and he just keep on and on. I had to end up just hanging up on him. Whats even funnier is that my wife says that her ex-husband years ago had got thrown out of the same dealership cause of them trying to do him wrong too. Seems like poor customer service has not changed there. More