Fields Volkswagen of Daytona - Service Center

Total horrible experience My 2011 Volkswagen Routan died. The alternator was replaced, the battery was replaced, would crank but not turn over. I brought it to Volkswagen so th My 2011 Volkswagen Routan died. The alternator was replaced, the battery was replaced, would crank but not turn over. I brought it to Volkswagen so they could charge $100 for a diagnosis.. well, I was told after a week that I needed a new tip module and if that didn't work I would need a new ECM... Ok so 2 weeks and $2,100 later they tell me to come get my car. It's 💯 fixed. They charged me $30 to change the blinker in the front because it was out. I agree.. I go pick up my car.. the blinker was never changed. They tell me it's a faulty bulb that they put in... Ok sure .. The next day, my battery light comes on and my car won't start unless it's in neutral. I go back with my car and they try to tell me that there may be other issues. I'm obviously upset because there's no way I'm spending more money when I was promised the only issues we're the ecm and tip module. Andrew the service worker throws me my keys and tells me to have fun finding somewhere else to fix my car. Are you kidding me? They send me home again. This is now 3 weeks with no transportation. I lost my job over this situations t. I called Steve McDonald who assured me he would personally handle the situation. He had me go back and they gave me a loaner. Well my car was in there another few weeks and this is the outcome New tip module... New ecm... New win module... New battery.. new alternator.. new keys.. and all that to tell me that the original alternator that was put in was faulty. I don't think I needed any of that other work. I think that I got ripped off and I think the entire place needs a lesson in honesty. I got the run around until I started making a scene after being stranded with my one year old . Steve McDonald shame on you for not taking care of your customer. When you tell someone you will personally handle something you should handle it all the way through and not push it off on to your staff. Will never recommend this place and have already written corporate More

The WORST Service Department Took my new VW for driverside seat heating problem. Very unorganized and dysfunctional department and people. Left the car more than three days, and n Took my new VW for driverside seat heating problem. Very unorganized and dysfunctional department and people. Left the car more than three days, and no one could tell me what was the diagnosis. Everyday stopped by to see if there was any diagnosis, well good luck finding anyone first, and then to no avail. The last statement on the third day was that their technicians wife was sick and he had to leave. Reminded me of the kids in school with excuses like my dog ate my homework. I have never dealt with such incompetent group of people. Finally on fourth day, took the car back and took it to another dealer and fixed it in less than an hour. Every new or used car will need service, so Buyer Beware. I do not know any thing about their sales department, but remember that in life of your car, you would have to deal with service department, not the sales. I would not even give them one star. More

Terrible Service Department Please HEED THE FOLLOWING STORY!! BEWARE OF THIS PLACE! HAD a 2011 Jetta TDI. Service department and management is the absolute worst in the industry. Please HEED THE FOLLOWING STORY!! BEWARE OF THIS PLACE! HAD a 2011 Jetta TDI. Service department and management is the absolute worst in the industry. Because of this place will never ever buy another VW ever again. I had an issue with my coolant system since 50,000 miles (WITHIN WARRANTY) and have been repeatedly bringing my vehicle in for 20,000 miles in attempts to get it fixed. Water pump replaced 3 times, coolant turns black, had the system flushed twice, turned black again, then had a hose that was "definitely causing the problem" replaced. After having concerns that the root problem had still not been taken care of because I had still had my coolant light come on and had brought the vehicle in, but was told coolant was low due to air bubbles from the previous service and from "evaporation" (Uh...ITS A SEALED SYSTEM!!!). Well the worst has happened. The motor is finally now totaled due to an overheat. This service department claims that they performed the services as warranted, however, how can there be an issue with the vehicle for 20,000 miles consistently. Several times I was so fed up I brought it in without an appointment, was met at the door by the Service manager or one of the maintenance techs, and after showing them the concerns I had with, and continued to have, even after it was "fixed", I was handed a bottle of coolant and told to just "fill it up" once in a while when it got low. Spray patterns around the hood and the excessive leak, as well as the history of issues with the car, were dismissed as normal. This place does the bare minimum to say "they performed the service" and when everything finally falls apart, they blame the customer, in this case me, as having "definitely added an additive into the coolant to make it black, no other way". The Manager of the dealership has refused to work with me on this issue, even though my vehicle and service history clearly demonstrates a consistent issue with the vehicle. Dismissing the history of issues on the vehicle, they now maintain that it was my fault, and have even tried to contact another dealership where I had the problem "fixed" to try to cover themselves. Then claim another dealership corroborates their story, however I have an email from that same dealership stating 3 different reasons for these issues, none of which include any additive. I have been waiting for 3 weeks to get my service records to deal with VW corporate and been promised they would be emailed to me, however I have been hung out to dry. There is no accountability, no responsibility, and absolutely 0 customer service at this dealership. From other comments, I can see I'm not the only one that has had this experience. DO NOT BUY OR SERVICE YOUR CAR HERE!! More

Service department is terrible Hard to have a 25 word minimum but I would just like to rate the service department as the worst ever. Never been treated so badly and talked to in s Hard to have a 25 word minimum but I would just like to rate the service department as the worst ever. Never been treated so badly and talked to in such a manner from a service department. They didn't resolve any of my issues and waited for my car to go just out of warranty so they can tell me that they can't do anything even though the issue was brought up well before my warranty was out. Never buy a vw again! Too bad, because I loved that car. More

Great service My experience at Fields VW in Daytona has been great both times I visited. My first visit I consulted with Mark Paine, and my most recent visit was An My experience at Fields VW in Daytona has been great both times I visited. My first visit I consulted with Mark Paine, and my most recent visit was Andy. The coffee and cookies were a nice touch! I love my Jetta and am glad there is a shop in the area I can come to and have it serviced. Christine S. More

Wonderful Experience! Michael Kennedy was wonderful! So wonderful in fact we may come back to have our timing belt put on in the fall. We live in Ohio and our air conditi Michael Kennedy was wonderful! So wonderful in fact we may come back to have our timing belt put on in the fall. We live in Ohio and our air conditioning went out on our way to Daytona Beach. Michael was our guardian angel. He was so helpful and we trust him completely. I wish all dealers had such great people working for them. More

I experienced Excellence I hope this review will assist others in need of service. I had not been to a dealership for service since my 20's (51 now), concerned about the value I hope this review will assist others in need of service. I had not been to a dealership for service since my 20's (51 now), concerned about the value for my money. Well, my experience with Mike Kennedy at Field's VW has turned me around. My AC wasn't working well. And my stereo Aux input stopped working. First impressions were great. The guy greeting me when I drove in was friendly. I was shown the way to a nice waiting area with drinks, snacks, etc. Wasn't long before Mike introduced himself, realized ownership of the vehicle had changed and updated it with my information. Considering I didn't have an appointment, he came back within a reasonable time and advised I needed a new compressor and could use anther couple services. I chose to have the AC fixed. Mike was really helpful in the billing some of the cost to my repair insurance. In the end, everything is working great, even the stereo! Mike was professional, courteous, friendly, and greeted me when I returned to pick up a roof rack from the Parts Dept (also a good experience with Pat, and matched an online VW discount). I look forward to coming back again. More

WOW I was on vocation from Canada in FL Palm Coast , and my keys got wet while on the beach. I called the dealer ship and Mr Micheal was on the other side I was on vocation from Canada in FL Palm Coast , and my keys got wet while on the beach. I called the dealer ship and Mr Micheal was on the other side. he gave me the number to call to get some one to get my car out of the beach, then when I arrived he informed that they can get new keys, but he said lets try to wait one night, as when they keys get dry they might work again. Next morning, when I got the call It was Micheal again. from his own personal cell phone, and he is like Sir, you car is working and ready for you to pick up. This by far was the highlight of my vocation. Thank you Volkswagen and GOD bless you MR Kennedy. More

Excellent and Professional Service and Experience My son brought his 2012 VW GTI in for service on 04/15/14 complaining of a noisy water pump. He was greeted and taken care of by Service Advisor Mark My son brought his 2012 VW GTI in for service on 04/15/14 complaining of a noisy water pump. He was greeted and taken care of by Service Advisor Mark Paine. The problem was diagnosed and the problem was fixed and his vehicle returned on 04/16/14. My son advised that the shop was very clean and he was able to watch the mechanics work. When he got his car back, the vehicle was washed as well. My son purchased this Volkswagen as his first car and in fact this is the first Volkswagen our family has ever owned. I am very impressed with the product that VW has made and even further impressed with the level and quality of service that he received at Fields Volkswagen in Daytona Beach. Please feel free to make this comment public as well as notifying Mark Paine and the mechanic who serviced his Volkswagen. More

While on a visit to Florida the AC in my car stopped working. I located Fields VW as the closest dealership. I was able to bring in the car late in the afternoon and left it overnight. Two hours after I working. I located Fields VW as the closest dealership. I was able to bring in the car late in the afternoon and left it overnight. Two hours after I dropped the car off Ryan Landry contacted me and described the issue and said the car would be repaired first thing in the morning. By 10 AM Ryan informed me the car was ready, cleaned and waiting out front for me. The repairs were done right first time, Ryan went over all the details with me and the car was unbelievably clean. I wish this dealership was in my home town. Had a nice cool ride home. Highly recommend this team. More