Gunther Volkswagen Delray Beach

Making this review because I found it really rude these text messages about a dealership mark up on a vehicle which is ridiculous. I get asked why I haven’t brought the car yet and I’ve been shopping aroun text messages about a dealership mark up on a vehicle which is ridiculous. I get asked why I haven’t brought the car yet and I’ve been shopping around? Excuse me part of the reason is for dealership awful like this place with rude management and sells reps who are greedy and want to up charge 7k on vehicle like absolutely not, that’s ridiculous going dam near 10k over MSRP. And on top of that I get rudeness for saying if they can take off the market adjustment or lower it because that’s so high for this vehicle. If your on the market for a Volkswagen or a Golf R i definitely wouldn’t stop by this stealership, rude greedy people take your business else where. I will also be complaining to the better business bureau about this behavior and ridiculous charges and anywhere I can, this place needs to get there act together. More

Great service department. I had the pleasure to work with Lucas, Grody and Drew. They are always there to answer any questions that I have. I would also like to give credit to I had the pleasure to work with Lucas, Grody and Drew. They are always there to answer any questions that I have. I would also like to give credit to all the mechanics behind the scenes. Thank you for making me feel totally safe in my Jetta! This is my 3rd VW. Great cars! More

Franco my salesman and Kate the finance person were outstanding, I would recommend them 100% outstanding, I would recommend them 100% More

Worst service experience ever. So bad I had to change dealerships because it was so upsetting. It feels like the dealership must be going out of business or something. I recommend So bad I had to change dealerships because it was so upsetting. It feels like the dealership must be going out of business or something. I recommend going to a different dealership to spare frustration. More

What an extraordinary experience yesterday. My wife and I went out in order to start looking around for a new car for the family since our daughter needs a car and the Gunther volkswagen locati My wife and I went out in order to start looking around for a new car for the family since our daughter needs a car and the Gunther volkswagen location that we did pick up, was the perfect. Nice place, outstanding inventory and the most important part of the story, what a pro staff. Our special remarks for Chris Antle( Go Cards !!!!). This sale consultant doesn't play around. He knows how to do his job with closed eyes. We think Gunther in Delray has won a lot having Chris on board, a representation from the bluegrass state. We already gave him and Gunther Delray a five stars service. Thank you so,so,so,so much Chris and Gunther Delray for everything. Cardoso Ruiz family from Boca. More

Worst experience ever. The energy in this place is extremely negative and abusive. I went there after being pre approved by CarMax and was looking for a better deal. I sho The energy in this place is extremely negative and abusive. I went there after being pre approved by CarMax and was looking for a better deal. I showed them proof of my PQ and the store manager Nicholas bellefroid called me a "full of xxxx xxxxx." Worse is that he said it directly in front of my two small 6 yr olds. I have never been treated so poorly inside a dealership. The salesman then refused to give me their names but I ultimately got them. More

I highly recommend that you see Lucas Reis at service. If you would like a hassle free experience. If you would like a hassle free experience. More

THE COMMUNICATIONS AND RESPONSIVENESS HERE IS HORRENDOUS BOUGHT A USED VEHICLE THAT WE LOVE ONLY TO FIND OUT AT SIGNING IT CAME WITH ONE FOB...AT WHICH TIME GARRISON...THE SALESMAN PROMISED HORRENDOUS BOUGHT A USED VEHICLE THAT WE LOVE ONLY TO FIND OUT AT SIGNING IT CAME WITH ONE FOB...AT WHICH TIME GARRISON...THE SALESMAN PROMISED THAT HE WOULD FIND ONE FOR US...HE NEVER DID AND NEVER CALLED I HAD TO ESCALATE TO KEN DOTTI WHO WAS WONDERFUL! WE HAD TO GET THE FOB AND THEN WE WERE REIMBURSED IN A TIMELY MANNER THERE WAS A SLIGHTLY CRACKED REAR LIGHT HOUSING WHICH KEN...WHO WAS EXTREMELY NICE...ALSO AGREED TO REPLACE. THE SALESMAN, GARRISON, WAS EXTREMELY RUDE AND ACTUALLY HUNG UP ON ME WHEN I CALLED HIM ON HIS CELL AND "I'M NOT WORKING TODAY AND CAN'T DEAL WITH THIS" BAM. I FINALLY WAS ABLE TO SECURE AN APPOINTMENT TO REPLACE THE PART ON A SATURDAY WHICH TOOK OVER A MONTH. WHEN I TOLD GARRISON THAT I CALLED THE PARTS DEPARTMENT SEVERAL TIMES AND THEY NEVER RETURNED MY CALL...HE ACTUALLY PUT DOWN HIS OWN SERVICE DEPARTMENT AND SAID THAT "THEY'RE HORRIBLE" SO BOTTOM LINE...THE CUSTOMER SERVICE ASPECT IS IN DIRE NEED OF COACHING. IN WHAT WORLD...WHERE DEALERSHIPS DEPEND ON REFERRAL BUSINESS AND VEHICLE SERVICES...WOULD YOU WANT TO BE HUNG UP ON? GRANTED...THIS IS A SALESMAN WHO HAS ALL KINDS OF "AWARDS" ON THE SHELVES BEHIND HIS DESK. STRESS CAN MAKE PEOPLE ACT VERY STRANGELY AND UNPROFESSIONAL OR INAPPROPRIATE AT TIMES. IN CONCLUSION I GOT THE RESULTS BUT IT FELT LIKE A BATTLE. More

Took my daughters 2018 Jetta in for oil change and tire rotation. Service was great! We will be back. Thank you rotation. Service was great! We will be back. Thank you More