Gunther Volkswagen Delray Beach

I recently purchased a Kia Optima S and I must share the experience with Miguel Alamo the salesman was absolutely very professional, knowledgeable and best of all no pressure. He delivered exactly what he o experience with Miguel Alamo the salesman was absolutely very professional, knowledgeable and best of all no pressure. He delivered exactly what he offered at the time of purchase and I got my car as promised. The service throughout this dealership was very professional!! More

At the end of June, we had to find a car for our daughter who was leaving for college. We came all the way from Tampa to purchase the specific car she had asked for. We only went this far because of this dea who was leaving for college. We came all the way from Tampa to purchase the specific car she had asked for. We only went this far because of this dealership’s outstanding reviews online, so I had to take the time to share our experience because they truly went above and beyond. Shorty after purchasing our used car, we ran into a few issues. There are too many details to share, but it’s important to note Mr. Gunther and his team graciously worked with us to resolve them. They upheld the “golden rule” and treated us with the utmost respect and true customer appreciation that often is not seen at other dealerships. Although we live quite a ways away, our family would not hesitate to travel the distance and purchase another vehicle. Mr. Gunther and his family business are one of a kind, and he sets forth the same expectation for his staff. God will continue to bless Mr. Gunther, his family, and his business because of the way he treats his customers. We are very grateful to them! More

Went to look at a used Audi. Patrick was the person to walk up and greet me. Price was $9k. Gave me $2k trade in value on my current car. Paper said $13k out the door with all these hidden fees and my $2k walk up and greet me. Price was $9k. Gave me $2k trade in value on my current car. Paper said $13k out the door with all these hidden fees and my $2k trade in turned into $1.5k. $500 safety inspection fee. When I asked for my keys back, Patrick became hostile and started telling me how he's the professional and I'm the customer. Only care for up charging cars, even if they are used. More

Bait and swap. Undisclosed extra fees over $2500. Will not honor price/fee assurances made in writing by other personnel.. They'll bring out test vehicles with the wrong tires, tell you it's no big deal; not honor price/fee assurances made in writing by other personnel.. They'll bring out test vehicles with the wrong tires, tell you it's no big deal; not comment on dog hair and filthy cars. And totally disorganized. Calls daily by 4+ different Sales agents. Absolutely worst experience, total waste of time. Zero Integrity. All More

I am satisfied with the costumer service Christopher Antle provided while pucharsing a VW Passat. He did all necessary adjustments through out the purchase. Thank you Dirk Uhlig Antle provided while pucharsing a VW Passat. He did all necessary adjustments through out the purchase. Thank you Dirk Uhlig More

Miguel was the best salesmen ever! He was patient and actually listened to my needs. He made the whole process painless. I would definitely recommend Gunther Volkswagen and also Miguel. You will not be d actually listened to my needs. He made the whole process painless. I would definitely recommend Gunther Volkswagen and also Miguel. You will not be disappointed. More

**** AVOID ALL GUNTHER STORES ****Purchased a car 3 **** AVOID ALL GUNTHER STORES **** Purchased a car 3 months ago (2017 CERTIFIED Jetta that was supposed to be gone over). Now my mother is stuck st **** AVOID ALL GUNTHER STORES **** Purchased a car 3 months ago (2017 CERTIFIED Jetta that was supposed to be gone over). Now my mother is stuck stranded. 25,000 miles and the AC is going out. 25,000 miles and the starter is failing. 25,000 miles and the battery is dying. 25,000 miles and there is a headlight flicker on occasion. 25,000 miles and it's sitting at a VW dealer here in Central Florida who wants to charge me 300.00 for a battery that should have been replaced or checked before hand. Have called VW of Delray and apparently they have no management staff AT ALL at the VW store. The GM is gone, the Sales manager is gone, there is NO ONE there to assist with the issue. This is what you are to expect when buying a car from this dealership? What in the ..k.... Absolutely horrible customer service and no one responds to phone calls. The reception girl leaves you on hold for 12 minutes and 14 minutes respectively. More

I am very troubled by the gross gauging I have experienced at Gunther VW of Delray. I brought my wife's Tiguan in for a check of the slow start, tire pressure alerts and the fact that for the thir experienced at Gunther VW of Delray. I brought my wife's Tiguan in for a check of the slow start, tire pressure alerts and the fact that for the third time the sunroof has an issue. Battery literally died upon arrival so I had no choice but to have them replace it at what i was told would be $220, i arrived to retrieve the vehicle and was handed a bill for $394.00. Astonished i asked to speak to the service manager, was told he was gone. Called back this morning was told he was busy. Adding insult to injury the sunroof is still not fixed, tire pressure light back on on the way home. Took car to local tire shop where they found a faulty valve. Oh and the battery terminal rubber protective covers, gone never re installed, but the charge of $140 for labor to install a battery (20 minutes max) was added to the cost and the job was not completed. because of the poor workmanship i have to return to get the sunroof fixed and soon after that i will be headed to my nearest Ford dealer to trade this poorly manufactured vehicle. More importantly getting better service from a company like Grieco Ford just down the road. $394 for a battery that can be purchased from several auto part stores for $115-$149.50. Quite the experience. Grody tells me it is a special battery! Really? More

Great team work. Charles and Ron got me a great deal as fast as they could, which i am very happy with. thank you guys. i am loving my 2020 Tiguan. fast as they could, which i am very happy with. thank you guys. i am loving my 2020 Tiguan. More

Worst service department negative stars if I could, starting from the service manager Vasile, Grody and Drew, service writers. No people skills. Good luck trying to get anyone on the phone. I had Drew' starting from the service manager Vasile, Grody and Drew, service writers. No people skills. Good luck trying to get anyone on the phone. I had Drew's cell phone number and texted him he said he was not in and when I showed up, guess who was at his desk. Dishonest and condescending. Grody should do something else instead of dealing with customers. More