Gunther Volkswagen Volvo Cars Delray

The absolute worst communication of any car dealer I have dealt with! I dropped my car off at 8am on Friday for a check engine light....didn't hear anything so I called back at noon and was told it might dealt with! I dropped my car off at 8am on Friday for a check engine light....didn't hear anything so I called back at noon and was told it might need a part for the gas filler tube and it would be ready in the afternoon. At 5 I had not heard back from anyone so I called and could not get anyone to answer the phone. Saturday morning I called to check the status of my repair since the link they sent was not updating the status. Again, multiple calls, nobody answered the phone. After the 4th call back I got the receptionist who was going to have a service advisor call me back to let me know what was going on with my car. Waited two hours and no call back so I called them again (three calls before I could reach a human). She tells me she didn't know anything so I would have to wait until Monday when Dominic my service advisor came back to work. I told her I could not go from Friday to Monday with no car! Could I get a loaner,,,she could not help and transferred me to someone who didn't even have their voice mail set up. Now I am stuck with no car for three days! Gunther Volvo of Delray is a place I will never go back to and will advise everyone I know not to use them. Poor communication, no customer service, their automated app does not work. The worst...stay away! More

The best part of Gunther Volvo Delray is working with Kaitlyn in the service department. She is always so willing to help and she sorts out any issues in a happy, friendly and efficient manner . She is Kaitlyn in the service department. She is always so willing to help and she sorts out any issues in a happy, friendly and efficient manner . She is excellent at her job, thanks Kaitlyn! More

Best and trusted experience. Dominick is extremely professional and helpful. Guided me through the process and ensured that best recommendations were put forward. Clearly he mode Dominick is extremely professional and helpful. Guided me through the process and ensured that best recommendations were put forward. Clearly he model best customer service. Simply seamless service and experience… job done right 1st time. Big Thank You!!!! More

Daily is pleasant and very thorough with her level of customer care in the Service Department. customer care in the Service Department. More

Kate in service is the best also the quality of technicians USA++++ They treat your vehicle like it was there own technicians USA++++ They treat your vehicle like it was there own More

I have been a customer of Gunther for many years. Kait is excellent. She explains things clearly so there are never any surprises. She greets you with a smile and is patient in answering any questi Kait is excellent. She explains things clearly so there are never any surprises. She greets you with a smile and is patient in answering any questions you may have. More

Joshua Reynolds is a superb salesman. I came in for service and he approached me about trading in my car. He gave me two options to think about. He never pressured me about making the tr I came in for service and he approached me about trading in my car. He gave me two options to think about. He never pressured me about making the trade. I left the dealership thought seriously about the options he offered and decided which deal was better for me. Joshua was low-key soft spoken the perfect salesperson you want to deal with. Gunther of Delray really has the best sales and service departments. More

Brought my car in for first service , Dominic was stellar. Kept me updated and got me out quickly. stellar. Kept me updated and got me out quickly. More

I walked onto the Dealer expecting the usual car-buying headache, but instead, I met Stephen—a man so charming and knowledgeable that I actually ENJOYED buying a car. Who knew that was possible?! Stephen m headache, but instead, I met Stephen—a man so charming and knowledgeable that I actually ENJOYED buying a car. Who knew that was possible?! Stephen made the whole process smoother than a freshly waxed sports car on a summer day. He didn't just sell me a car—he practically read my mind, knew exactly what I wanted, and somehow made the numbers work like magic. He guided me through financing like a wise sensei. If car sales had a Hall of Fame, Stephen would be inducted yesterday, so if you’re shopping for a car and you want a smooth, stress-free car-buying experience, Stephen is your guy. Happy customer, Kaya V. More

Nicest dealership. BRIAN and Matthew could not have been more accommodating. Continued follow up to make sure that we are OK and have no questions. BRIAN and Matthew could not have been more accommodating. Continued follow up to make sure that we are OK and have no questions. More