Gunther Volkswagen Volvo Cars Delray

Gunther Volkswagen Volvo Cars Delray responded

Wobblybass, at Gunther Volkswagen Delray Beach we make the impossible, possible! We welcome all customer's to come in and allow us the opportunity to turn an "upsetting situation" into a positive and successful purchasing experience. Thank you; it is great to have earned your business and your 5-star review!

Gunther Volkswagen Volvo Cars Delray responded

Unfortunately you did not leave your name therefore there is no way to look into this as of now. Maybe you could reply to this with your info. In regards to your tires, I can tell you this: Our technicians get paid to replace parts, so there is NO incentives for them to say a tire has depth if it didn't. Furthermore, VW has a dozen "master technicians" in the US, 9 of which work at Delray. Our service dpt employs career technicians. I'm not sure what store checked your tires, or who recommended you change them but rest assured, many tire places don't get paid UNLESS they sell you something. Many of those tire places hire transient employees who don't last long. Most of those places are a revolving door. We have exposed many tires stores for recommending tires to our customers and falsifying readings to make a quick buck. Again, I want to assure you, if the car needed tires, our tech would have said so, and made a commission. Instead, he did not. That really tells us that there was no need to replace tires at the time of the inspection. Obviously I am only speaking from experience. Gunther has been in business 50 years, not by scamming people, I promise you that. Instead of reaching out to the GM, did you first attempt your salesman, service advisor, sales manager or service manager? Generally speaking, GMs do not handle these types of issues. You must understand there are people put in place for this who would gladly take your call and work toward resolving your issue.

Gunther Volkswagen Volvo Cars Delray responded

Jacquie, we agree that Lucas is an excellent asset to our team. We couldn't be happier to hear that he continues to deliver you the best service experience every time you visit. Thank you very much for sharing your feedback with us and leaving Lucas your review.

Gunther Volkswagen Volvo Cars Delray responded

Doug, we know Volkswagens and we will always do our best to steer our customer's in the right direction by providing reliable and trustworthy recommendations and services. It is so great to hear from you and know that Drew was able to assist you with your recent service experience. Thank you for your review and praise towards our dealership.

Gunther Volkswagen Volvo Cars Delray responded

Touareg TDi, sounds like our group here at Gunther came together to provide you with a successful purchasing experience. We value your loyalty and continued business with our dealership and it is wonderful to be apart of another satisfying deal. Thank you for shouting out Alex, Ron, and Nick for playing a big role in helping you to find your Touareg.

Gunther Volkswagen Volvo Cars Delray responded

Dear customer reading this: We have been here in Delray a little over 3 years, we sell 4500+ cars and service, 10,000+ customers, a year. That’s over 45,000 transactions. We strive for excellence. Sometimes we even go above and beyond and STILL can’t make everyone happy. There are people out there who just love to write bad reviews, I feel pretty good in saying that most people know the kind of person that does that…. People like ALEX HERNANDEZ. A little backstory: ALEX came to us to buy his own lease, not a car from our store on which we could turn a profit, but his own lease. He insisted we get him approved with $0 DOWN. ALEX’s credit is 579 – 578 – 593. In other words, the WORST kind of credit one could get. WHY? Because ALEX was 2 times 60-days late on his previous BMW, 6 times 30-days late on his previous CHASE auto loan, and 4 times 30-days late on this current VW account!!!!! The day ALEX signed with $0 down, his contact stated BLACK ON WHITE that we, the dealer have 30-days to secure financing. FYI, ALEX was flat out DENIED financing!! (may I remind everyone that this was for him to buy HIS OWN CAR, on which we are profiting $0). In other words, we were working for free! We should’ve done what every other dealership had told him is to go get lost, but instead, we fought on his behalf to get him approved and the approval was given under the stipulation that he put at least $1,615 down. Did I mention ALEX stopped paying his student loans and is currently $115,283 PAST DUE? All of you future borrowers out there can thank Alex for your interest rates going up. It’s because of people like ALEX HERNANDEZ, people who DON’T PAY their bills, regardless of the agreements they signed that lending risks rise and so do interest rates. So let’s clarify this situation and show the other side of the coin: ALEX accused us of asking for more money down as if we were going to put that money in our pocket. Fact is, he left that day with $0 down @ $440/mo, and now his new loan was going to be $1,615 down @ 418/mo. So where are we profiting? I gave Alex $300 to come in, and resign the newly approved contract as a sign of good faith. He accepted, gave us $1,315, and his new loan was 418/mo. Immediately after going home that day, and taking my $300, he posts one of the worst reviews I’ve ever read in 12 years in the business. Just plain vindictive, accusing us of ripping him off and selling him products he did not want. Well, ALEX had to sign 4 pages agreeing to buy those products, so how on earth did he not want them, know he bought them, or whatever else he’s accusing us of? Regardless, again, I offered him to cancel the products for a full refund which will be applied to the loan amount. I told him it would take UP TO 6 weeks, (generally sooner, but I did not want to overpromise), I even went as far as offering to just re-contract the whole loan WITHOUT the products to make it easier on him but he NEEDED to get back with me very shortly. Not only did he NOT respond to me, but I also guarantee he must have blocked my number because texts AND calls no longer go through. (on apple, they used to display blue, now they’re green, I’ve sent him over ½ dozen messages). By the time he manifested himself here in our showroom, it was TOO LATE … I told him we needed a quick response if he wanted to re-contract, as in a day or 2. A week or so later he resurfaces.. that is NOT a quick response. We CAN NOT hold finance contracts indefinitely and not get paid while he drives around town in a car we are financing, period. Thinking otherwise is just ignorance. We had to get the contract funded, and now we CAN NOT re-contract a funded contract. He waited too long, that’s just the bottom line. In regards to his new comment about reimbursement, that reimbursement HAS BEEN PROCESSED! He KNOWS that. He knows that because he signed the cancellation forms 2 weeks ago! No one said he wouldn’t get a refund until the car was paid off, we told him up to 6 weeks, when HE SAID to us that he was paying off the car within 30 days, we said OBVIOUSLY he will get the refund after paying off the car since it can take up to 6 weeks. If he doesn’t pay off the car, then the credit will be applied to his balance. ALEX is twisting everything we are saying and hearing what he wants to hear. ALEX is just one of those people who simply won’t take any responsibility! We are done doing anything for him. We deeply regret going above and beyond for him. He truly does not deserve anyone’s sympathy.

noz50 responded

You guys are truly amazing. As I mentioned in my text to you, you will be hearing from my lawyer. I already conceded to you in another review that I was wrong about the financing issue. The FACT is Kyle Wisdom misled me. First he said I had those products.. he did not say "do you want those products" and He lied to me when he said he could not cancel the deal. You are correct, in the future I will be more vigilant to what is in the fine print. Like I mentioned, I have text messages from you insulting me and you also stating that you would cancel the deal. I have follow up text message where I ask you many times what the status was but you never responded.. I called and spoke to Diane 3 times and I have left messages with her and I went to the dealer personally when I had a service and you were never available. Your response clearly shows the type of person you are. You put my personal business in front for everyone to see. That shows class my friend. All you guys had to do was follow up on what you promised, but you were to thinned skinned to be able to take any criticism and I am being punished for standing up for myself. To be clear, Nick is lying through his teeth about contacting me repeatedly, Its simply not true. I have the text messages to prove it and I have screen shots of when I contacted Guther. I also have an email when I contact Joe guther.l which he never replied to. Lastly, that is exactly what Kyle said.. he said I would be refunded when I paid it off.. Good luck to you Nick, and thank you for putting my personal information out there.. Stay classy LASTLY: ALL YOU HAVE TO IS GO TO MY YELP REVIEW OF GUNTHER VW DELRAY AND YOU WILL FIND THE PICTURES DISPROVING WHAT WAS SAID IN THE RESPONSE BY NICK AND GUNTHER.. THEY ARE COMPLETE LIARS.. GO TO YELP AND YOU CAN VERIFY FOR YOURSELF

Gunther Volkswagen Volvo Cars Delray responded

MSEELEY0, we appreciate your praise of being the best dealer in your eyes as well as your recognition and recommendation for our Richard, Dominic and the overall customer service at Gunther Volkswagen Delray Beach.

Gunther Volkswagen Volvo Cars Delray responded

Kevin, thanks to Balvin's efforts of making sure you received exactly what you were looking for in a new car, we have earned another highly satisfied customer. We look forward to being of assistance to you in the future and thank you for your recommendation.

Gunther Volkswagen Volvo Cars Delray responded

Mizzred, that sounds like a 5-star experience to us! With Amos' help, you were able to receive the vehicle you wanted at the price you requested in a low-pressure manner. Thank you in advance for the recommendation to our dealership.

Gunther Volkswagen Volvo Cars Delray responded

Marie, our customer's needs are of great value to our team and as you can see we go to great measures to make them happy. It's our pleasure to have given you such superior customer service and thank you for your review to Andrew and our dealership.