Gunther Volkswagen Volvo Cars Delray

Gunther Volkswagen Volvo Cars Delray responded

Steven, it is a pleasure to hear that this was your "best new car buying experience I have had in the last 40 years." We are happy that you were able to receive a great deal on your new S90 with Dick's assistance. Thank you for sharing your experience with us in your review.

Gunther Volkswagen Volvo Cars Delray responded

Stuart, you have now posted the same complaint on half a dozen sites, every day for the past few days, we are having to respond to the same story over and over again. This is no longer about you seeking resolution, but rather to cyber bully us, and attempt to tarnish our reputation out of spite. Your sentence “about 2 weeks later, I found out by another VW dealer that the car had been in an accident”. That statement is a blatant lie. Whoever told you that must be clairvoyant. Carfax CLEARLY STATES NO ACCIDENT. Please see screenshot attached reflecting VIN# of your car. The CARFAX does state damage was at one point reported to the car, but there is absolutely NO evidence of a motor vehicle crash. Damage could be a million different reasons. Regardless of that, previous damage or even accident on a car does not disqualify a vehicle from being CPO. Stuart, you are misinformed, and simply do not know what you are talking about regarding guidelines of CPO vehicles. Regarding your several issues, the vehicle is under warranty and any issues deemed issues by the manufacturer will be fixed via the CPO warranty. If what you claim to be an issue isn’t getting repaired it is because it isn’t deemed an issue per manufacturer guidelines. Last, you didn’t express the desire to return the car until well over 30 days after the sale. By then “returning” a car IS NOT an option. We did, however, give you an option to trade the car you purchased for a brand new car, allowing you a full refund on the trade. You declined. Our new cars have programs allowing us to extend larger discount to make up for any loss of trade value, we could not accommodate such an offer on another used car. At this point, you’ve posted this same complaint on over half a dozen websites, your wish of “taking the car back” only happens if you trade it in on a new car. Otherwise, it can’t be done.

Stuart responded

Well let’s stick to the facts then instead of you trying to twist things around. I did not lie about anything. When I found out about the car from a different VW dealer I called your office right away. I spent every day for a week trying to get in touch with a manager. Sometimes I even called twice a day and every time I asked for a manager I got the same song and dance that they were with a client or were out of the office. I left messages every time. I was also told by your receptionist to send an email to Joe Gunther as she was not sure where he was – I sent the email and got a canned response which I replied to immediately – and of course there was no response from that. By this stage over a week had passed and I finally thought my only option was to get in touch with my sales guy (who obviously does not have the ability to make a decision on a return vehicle and would need to consult with a manager). I came in to your office and only then did you offer to buy back my car for what the trade in value was, NOT for what I paid for the car – so you now offer me $4000 less than what I paid and all I was trying to do was to just wipe the deal clean and buy another car from you. You tried to sell me on new/used cars or lease something to keep me in my budget, but in order to do so I would have to eat $4000. Carfax – as I posted before – the report clearly states “10/21/2017 "Damage reported. Damage to Front" – I will gladly provide anyone with that report which also has the VIN. The front bumper had been removed and re-painted – the bolts from inside the hood for the grille / radiator had been removed. This is not about cyberbullying. This is not about trying to tarnish your reputation – you guys did that yourselves – just read your other google reviews and the complaints with BBB. This is just about the fact that you guys messed up and all you had to do was apologize and rectify the situation. As for the CPO – I did not even get the CPO report from you. I had to go to VW direct and ask them to get it from you. The CPO report also clearly states that everything passed inspection!! – Well, part of the CPO inspection is to make sure that the car does not have any issues and just to name a few, these are included: 1. Vehicle does NOT pull and the alignment is correct – My car had to come back twice for alignment. 2. The sunroof seal is good – mine had to be replaced 3. Jack and toolkit – mine were missing parts 4. Radio working – mine had to be replaced 5. Chip in windscreen – I had to get that fixed under my insurance So, you claim that because the car is under warranty that it is OK to sell the car under these conditions and the consumer can just get it fixed? Lastly – I did express my desire to return the car and also stated that I would even purchase another vehicle from you – new or used. However, I was not prepared to take a $4000 hit on my car which I only had for less than a month. We can go back and forth on this all day long – I have proof of everything from Carfax report, CPO report and repairs that were done by other VW dealers. What amazes me is the fact that only now you guys are responding to my e-mails/reviews and yet when I tried calling your office or e-mailed Joe Gunther, no one responded. Funny how things work. You want to talk? You have my number.\

Gunther Volkswagen Volvo Cars Delray responded

Bill, thank you for choosing the Gunther team in Delray to assist you with the purchase of your new XC90. We are thrilled that you were able to experience one of the best car buying experiences will Dick and we thank you very much for leaving us your review.

Gunther Volkswagen Volvo Cars Delray responded

Jeffrey, we are lucky to have a customer like you! We are happy to hear that you received a dedicated and professional experience with our team. Thank you for leaving us your 5-star review for Brian and Ken and stopping by our dealership.

Gunther Volkswagen Volvo Cars Delray responded

Ymunoz, we are pleased to have provided you with the ultimate car shopping experience and that Chris was of great assistance to you. Thank you for leaving us your 5-star review and for stopping by Gunther Volvo Cars Delray Beach.

Gunther Volkswagen Volvo Cars Delray responded

Marco, our customer's come to our dealership already knowing what they want, what they need, and what they can afford. It is up to our team to address those needs with attention and care so that they can make a successful purchase that they are happy with. From your review, it sounds like Mike provided you with an experience that directly catered to your needs as well as going above and beyond to demonstrate how much your happiness matters. We are so appreciative to receive your feedback for our team and for taking the time to share your car-buying process. Thank you for choosing the Gunther Volvo Cars of Delray Beach to assist you in your purchasing needs.

Gunther Volkswagen Volvo Cars Delray responded

We tried to resolve this amicably Scott. You told me on my first phone call to you that you had nothing to do with this and that it was all our fault, and that you weren't going to do anything about it. You left me very little choice, I asked you to share your attorney's info so that we can ask them about the money, you also refused. I had to be the bad guy, yes, but we weren't talking about a few bucks here, you owed us $15,877.00, which your attorney paid us, without any help from you.

Gunther Volkswagen Volvo Cars Delray responded

John, your second vehicle's car buying process with the Gunther Volkswagen sounds like it went flawlessly. From Brian assist you with the negotiation to Alex demonstrating the Passat and Jetta in your test drive, you had all the information needed to make a successful purchase. We are happy to hear how much you love your Passat SEL as well as enjoyed yourself while at our dealership. Thank you for choosing the Gunther Volkswagen Delray team as your go-to for your future car buying needs.

Gunther Volkswagen Volvo Cars Delray responded

Teabone, thank you for sharing your experience with Chris. We are glad to hear that he was of great accommodation to you and that you were able to get the deal done in a timely fashion. We look forward to being of assistance to you in the future.

Gunther Volkswagen Volvo Cars Delray responded

Candy, we inform every customer ahead of time that there is a diagnostic fee. Please know that in order find out what your vehicle's issue is and complete a proper inspection, our technicians need to connect the car to a diagnostic tool and put it on a lift. Our technicians and team followed procedure accordingly and we ask that even though you may have declined the repair work, we were still able to find out what the cause was as well as provide you with information and solutions for your vehicle's repairs. Again, although you declined the repair work, if you should need any further assistance or information regarding your vehicle's service visit or repair work, we are here to help.