Gunther Volkswagen Volvo Cars Delray

Service Everyone was very vitreous and friendly the waiting area was comfortable and the service was done in a reasonable amount of time. It was my first serv Everyone was very vitreous and friendly the waiting area was comfortable and the service was done in a reasonable amount of time. It was my first service there and I was very pleased More

Easy , efficient, friendly This is a great dealership, I went in for service they took my vehicle immediately. The service person was super friendly and efficient. They called m This is a great dealership, I went in for service they took my vehicle immediately. The service person was super friendly and efficient. They called me on the phone when they were done, since I wasn't in a hurry and went to lunch. I definitely will always take my vehicle to this dealer even though I live in Miami. More

Dick Uhler is the MVP Car buying can be a difficult and time consuming process, however, working with Dick Uhler makes it a pleasure. Worked closely with Dick throughout th Car buying can be a difficult and time consuming process, however, working with Dick Uhler makes it a pleasure. Worked closely with Dick throughout the process ultimately getting a great deal without the hassle. Thanks Dick! Highly recommended if you are in the market for a new car. More

No nonsense, respectful and anxious to earn my business Brian was a pleasure to work with, stayed patient even when I told him I was shopping Mercedes Benz and was extremely helpful throughout the car buyin Brian was a pleasure to work with, stayed patient even when I told him I was shopping Mercedes Benz and was extremely helpful throughout the car buying experience. More

Disappointed I was there for regular 10000 miles service for my leased car, lengthy visit, delayed, over 4 hrs total, and I was told that car would be washed since I was there for regular 10000 miles service for my leased car, lengthy visit, delayed, over 4 hrs total, and I was told that car would be washed since I requested it. Car was never washed! Disappointed! More

Service great- getting an appointment- challenging I had to call 7 times_ yes_SEVEN times to get an appointment. But once I got it- great! I will go back for future visits. I had to call 7 times_ yes_SEVEN times to get an appointment. But once I got it- great! I will go back for future visits. More

Poor customer service I dropped my car off at 9:00 am and was told that they would diagnose the problem and call to let me know what was wrong and how long they would need I dropped my car off at 9:00 am and was told that they would diagnose the problem and call to let me know what was wrong and how long they would need to keep my car. No one called. When I called at 6:00 pm,the service dept. was already closed and the service advisor’s voicemail was full. I only got an update on the status of my car the following afternoon after making three calls to ask for information.. Despite the fact that the car needed to be there from Tuesday until Saturday, for battery malfunction, I was told that I could not get a loaner. After much arguing I was told that I could get a loaner on Friday. The general attitude is that they were doing me a favor offering a loaner while a luxury SUV was under warranty repairs. Additionally, the service representative suggested that I shouldn’t get one because I had returned a loaner on “Empty” which was not true. On a previous occasion, I had received the car with a 1/2 tank of gas and when I returned it, the needle was still on 1/2 and I admitted that I had been in a rush and didn’t stop to top it up as the needle hadn’t fallen below the 1/2 tank level. I used their shuttle service when I dropped my car off and it took 2 hours to get to my destination. The service advisor called the driver and was annoyed that he had agreed to drop me in West Boca even though I had specifically asked the front desk and the driver if this was within their service radius and was told that it was. Overall, the service experience was way below normal standards . Never going back. More

Efficient and well done Quick check in, given ride home and later picked up, problem fixed timely and well done, and treated very well. Plus the problem was covered under wa Quick check in, given ride home and later picked up, problem fixed timely and well done, and treated very well. Plus the problem was covered under warranty with no cost to myself. More

Nice, helpful Gordy was great, very helpful and went out if his way to help me. I was pleased with his service for my first visit there. Thank you Gordy was great, very helpful and went out if his way to help me. I was pleased with his service for my first visit there. Thank you More

A/C issue & 20,000 mile service For years, I have been traveling from Boynton Beach to Coconut Creek for service on my VW. Since I had an emergency situation, I decided to try the Bo For years, I have been traveling from Boynton Beach to Coconut Creek for service on my VW. Since I had an emergency situation, I decided to try the Boynton location. What a pleasant surprise! Every issue was addressed to my satisfaction. The service advisor Lucas was very pleasant and I would definitely ask for him again! My only complaint is that their waiting area for service customers is freezing cold. Other than that, it was a perfect experience!! I’ll definitely be returning! More