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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
652 Reviews

652 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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April 23, 2019

Sucked I shouldn't have been charged to top off steering wheel fluid especially as this is where I do my service visits. Every oil center tops off oil for fr More

by Bocababe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gunther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Koppelman
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Gunther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Brady
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember his name this time but he's the first one I've worked with since my 1st VW and I am on my third.
Apr 30, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Bocababe, the recommendations on your inspection sheet are from your last visit and it is our procedure to follow up on the status of your vehicle. Because the replacement of your wipers was not conducted at another facility, there would be no indication of this service documented within our records. Remember, not all service centers are the same or follow the same processes. Nonetheless, we hope this gives a better idea as to how your visit was carried out. Thank you for your time.

April 23, 2019

First year service This was the first service on my 2018 beetle convertible. My experience was as expected. Everybody was friendly and helpful. I’ll definitely be back More

by WADEJRHILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bellefroid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

WADEJRHILL, we are happy that your Beetle's first service visit was coordinated in a friendly and helpful manner. We look forward to seeing you and your buggy back in for any future servicing it may need.

April 17, 2019

Last minute flat tire repair Had a flat tire almos at closing time, had tire repaired in no time and with a great attitud. Mr. Drew Swaby was very diligent. Will come back for su More

by silviarmia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Swaby
Apr 17, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Silviarmia, although our doors were closing, Drew was still able to accommodate your needs and take care of your flat tire. We happy to have been of great help to you and we look forward to seeing you back in soon.

April 17, 2019

Won't buy a car their again if service treats me that way It should not be that hard to schedule an oil change. Talk about gate keeper appointment scheduler! And then the way we we're greated, absolutely medi More

by LovemyPassatR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Veronica? Cashier, manager? Was very good
April 13, 2019

No internet I had a check engine light come on. It was resolved. The internet has not worked since I brought my SUV. I have brought the vehicle in 2x and very ti More

by CAROLEDG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It listed
Apr 15, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Carol, we appreciate you for taking the time to express your concerns but unfortunately, in order to properly set up your Sensus Connect services, you would need to set up a wireless account with AT&T. Once set up, an AT&T service representative will be able to activate your Sensus System. For some additional information on Volvo and AT&T Sensus Connect, you may visit: https://www.volvocars.com/us/own/connected-car/sensus-connect https://myvehicle.att.com/#/volvo/learn-page?country=US&language=en

April 13, 2019

Great customer service manager Dominick was great, provided good follow up, updates, answered questions and made sure all the requested work was completed. A little pricey but quali More

by Psychologyconsultants
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Espada
Apr 15, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Psychologyconsultants, by keeping you up to date and answering all your questions, Dominick was able to serve you the quality experience you deserve during your recent visit to Gunther.

April 13, 2019

Fast, Professional, Friendly Staff are always friendly, accommodating, & professional. Service was performed at a very high, efficient, excellent level. Waiting area very comforta More

by DYMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Apr 15, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

DYMA, we appreciate your compliments and thank you for reporting the level of professionalism and the quality performance that our dealership offers you.

April 09, 2019

Will certainly return to Gunther. After purchasing our Jetta from Gunther, we needed to return for a recall item issue. It was handled quickly and efficiently. From the sales floor to More

by Rose Byrnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Koppelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Veloz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic
Apr 09, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Rose, not only did you experience a helpful and knowledgable purchasing process but our team was nothing but pleasant and efficient in handling your recall visit. Thank you for sharing what a super job we are doing here at Gunther Volkswagen Delray Beach.

April 08, 2019

Awesome service department ! I was greeted promptly and all my concerns were addressed. Even wash my car for free. My car was done on time and work was done correct. I highly r More

by PUBLIXMANAGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Swabby
Apr 08, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

PUBLIXMANAGER, after a warm greeting and a discussion addressing your concerns, your vehicle's service was completed on time and conducted awesomely. Thank you for your recommendation and positive feedback for our quality service and our attention to detail.

April 03, 2019

Service I have been going to 3 VW dealership's over my 9 year tenure with my car. Gunther of Delray has been the fairest and most upfront. Lucas, Service Agen More

by GaryAcquaviva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Apr 04, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Gary, in a fair and upfront manner, our service and sales team has earned your business and served you greatly for over 9 years. Thank you for sharing the level of transparency Lucas provides to you during each service visit with Gunther.

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