Gunther Volkswagen Volvo Cars Delray - Service Center

Poor service experience Made an appointment for service and loaner car which was confirmed Arrived before scheduled time Spoke to somebody outside confirming appointment a Made an appointment for service and loaner car which was confirmed Arrived before scheduled time Spoke to somebody outside confirming appointment and loaner car Told me to go inside and wait After 15 minutes I inquired about loaner car They said engine light on No other car available Waited more time Advisor said they can’t fix now will bring my car in soon for service Waited more time After 30-40 minutes said car was ready unless I wanted a wash which I did Said it would be ready in 5 minutes Waited 35 minutes...no car or key Inquired at desk. No key or paperwork Went outside saw car ready Asked why I’m waiting Someone checked and serviceman came in gave me keys and I signed paperwork and left Time wasted 1 hour 40 minutes! A TOTAL WASTE OF MY TIME!!! More

Service I was told that my recalled part was in stock on The day before my appointment. I came in at 10am the following day and was sent away because there wa I was told that my recalled part was in stock on The day before my appointment. I came in at 10am the following day and was sent away because there wasn’t a replacement part for me More

Recall I had Made an appointment for the recall and was told that I would receive a phone call if the parts were not available. I did not receive a call so I I had Made an appointment for the recall and was told that I would receive a phone call if the parts were not available. I did not receive a call so I arrived at my appointment time, checked in and had someone picking me up. About 10 minutes later I was advised that they did NOT have the part and I would have to come back. Again I made arrangements to come back a 2nd time. More

Quick service Brought my new Jetta in for it's 1st oil change and was impressed with the prompt service. Oil change with safety inspection lasted roughly 45 minutes Brought my new Jetta in for it's 1st oil change and was impressed with the prompt service. Oil change with safety inspection lasted roughly 45 minutes. More

Amazing Customer Service The service was prompt and as always, Gunther went above and beyond and has the best staff around. Lucas was great, knowledgeable, and helped make my The service was prompt and as always, Gunther went above and beyond and has the best staff around. Lucas was great, knowledgeable, and helped make my service experience quick and painless. Thank you guys! More

Service Everyone was very vitreous and friendly the waiting area was comfortable and the service was done in a reasonable amount of time. It was my first serv Everyone was very vitreous and friendly the waiting area was comfortable and the service was done in a reasonable amount of time. It was my first service there and I was very pleased More

Easy , efficient, friendly This is a great dealership, I went in for service they took my vehicle immediately. The service person was super friendly and efficient. They called m This is a great dealership, I went in for service they took my vehicle immediately. The service person was super friendly and efficient. They called me on the phone when they were done, since I wasn't in a hurry and went to lunch. I definitely will always take my vehicle to this dealer even though I live in Miami. More

Disappointed I was there for regular 10000 miles service for my leased car, lengthy visit, delayed, over 4 hrs total, and I was told that car would be washed since I was there for regular 10000 miles service for my leased car, lengthy visit, delayed, over 4 hrs total, and I was told that car would be washed since I requested it. Car was never washed! Disappointed! More

Efficient and well done Quick check in, given ride home and later picked up, problem fixed timely and well done, and treated very well. Plus the problem was covered under wa Quick check in, given ride home and later picked up, problem fixed timely and well done, and treated very well. Plus the problem was covered under warranty with no cost to myself. More

Poor customer service I dropped my car off at 9:00 am and was told that they would diagnose the problem and call to let me know what was wrong and how long they would need I dropped my car off at 9:00 am and was told that they would diagnose the problem and call to let me know what was wrong and how long they would need to keep my car. No one called. When I called at 6:00 pm,the service dept. was already closed and the service advisor’s voicemail was full. I only got an update on the status of my car the following afternoon after making three calls to ask for information.. Despite the fact that the car needed to be there from Tuesday until Saturday, for battery malfunction, I was told that I could not get a loaner. After much arguing I was told that I could get a loaner on Friday. The general attitude is that they were doing me a favor offering a loaner while a luxury SUV was under warranty repairs. Additionally, the service representative suggested that I shouldn’t get one because I had returned a loaner on “Empty” which was not true. On a previous occasion, I had received the car with a 1/2 tank of gas and when I returned it, the needle was still on 1/2 and I admitted that I had been in a rush and didn’t stop to top it up as the needle hadn’t fallen below the 1/2 tank level. I used their shuttle service when I dropped my car off and it took 2 hours to get to my destination. The service advisor called the driver and was annoyed that he had agreed to drop me in West Boca even though I had specifically asked the front desk and the driver if this was within their service radius and was told that it was. Overall, the service experience was way below normal standards . Never going back. More