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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
652 Reviews

652 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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March 23, 2019

Service great- getting an appointment- challenging I had to call 7 times_ yes_SEVEN times to get an appointment. But once I got it- great! I will go back for future visits. More

by Jersey girl
Recommend Dealer
Yes
Employees Worked With
Chris in service
Mar 25, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Jersey girl, thank you for your feedback. Our customers are really enjoying the ease of booking their appointment online through our new online service scheduler. We are so glad you were able to service with Gunther and we look forward to serving you again in the future.

March 22, 2019

Nice, helpful Gordy was great, very helpful and went out if his way to help me. I was pleased with his service for my first visit there. Thank you More

by DAWUN06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy
Mar 22, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

DAWUN06, thank you for sharing how Grody went out of his way to make your first visit at Gunther, a pleasure.

March 22, 2019

A/C issue & 20,000 mile service For years, I have been traveling from Boynton Beach to Coconut Creek for service on my VW. Since I had an emergency situation, I decided to try the Bo More

by PGRV4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Reis
Mar 22, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

PGRV4, thank you for your continued business with the Gunther family. It sounds like our team at Gunther VW Delray Beach took great care of your needs in order to address all your concerns satisfactorily. We appreciate your feedback and thank you for recommending Lucas for the 5-star customer service experience he provided to you!

March 22, 2019

Multiple bad experiences This isn’t the first time I have had a bad experience. This past week I made an appointment for a recall on my car. I dropped my car off and about two More

by Mariax85
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lucas
Mar 22, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Maria, we appreciate your efforts to reach out and allowing us the opportunity to clarify our procedures. Yes; we need to have your vehicle physically here before we can order any parts that it may need. These parts are not only very limited but they are in high demand at the moment. Remember, there are a number of vehicles coming in to receive the very same recall and part in which you are in need of. If a customer does not come in within couple weeks it will be reassigned to someone else. We understand that you may not agree but we ask that you please be respectful of these processes as they are put into place to ensure a great experience for our customers.

March 19, 2019

Tire replacement. Dropped off vehicle for single tire replacement. Took about 30 minutes and I was called to be informed my Tiguan was completed. Receiver when I droppe More

by Rich3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dick Uhler
Mar 20, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Rich3, your Tiguan's tire replacement was completed within 30 minutes so that you can experience a short wait time. We are glad to have been of great service to you and thank you for your 5-star review!

March 18, 2019

Love my rep Dominic - hate the position he is placed by Volv Service reps are great they are burden by promises made by scheduler as to loans and time frames. This is the second time we were promised a loaner More

by rnewman4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic Espada
Mar 18, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Rnewman, as we explain to our customers, our service department only has a handful of loaner vehicles in which we can provide to our customers based on the time of availability. We understand that our loaner vehicles are in high-demand but we simply cannot guarantee each and every one of our customers a loaner vehicle each and every time. We are so lucky to receive your compliments for Dominic and our service advisors who do their best to make every visit great for you. Thank you for reaching out and giving us the opportunity to explain our loaner vehicle processes.

March 16, 2019

Great Experience The water pump went in my certified pre-owned Tiguan. Thank goodness for the warranty. Everything was covered including my loaner car and towing. Drew More

by WMANGANNELLI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew
Mar 21, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

WMANGANNELLI, during your visit to Gunther you were able to experience how our service team is dedicated to making your water-pump issues a breeze to fix. We appreciate your positive feedback for how Drew handled your processes and how Vanessa made your check-out so memorable. Thank you for your kind words and review!

March 15, 2019

Always a Great Experience at This Dealer Very busy as usual, but my 10am appt. with Lucas went fine. As Lucas walked away to start servicing, I hit him with 2 tricky questions about other thi More

by Tom Clarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Reis
Mar 21, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Tom, no matter how tough or tricky your questions may be, Lucas was able to tackle them individually so that you could better understand your vehicle and its servicing needs. Thank you for recognizing our ability to maintain our attentive and customer-focused business practices no matter how busy our service center may be.

March 14, 2019

Excellent Customer Service Kudos to Gordy, he did a helluva good job. He identified my problem, explained how to correct & made it happen as promised, Well done Gordy! More

by LIQUIDFUELS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gordy
Mar 14, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

LIQUIDFUELS, thank you for giving kudos to Grody for the helluva good job he provided to you. We appreciate you stopping by!

March 14, 2019

Fast and hassle free They got everything taken care off . Very helpful staff . I will highly recommend them. Parts were ordered and I was back on the road. Thank you. More

by VB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grody
Mar 14, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

VB, with no hassle to you, our service team was able to fulfill your needs in order to get you back out on the road in no time. Thank you for your visit to Gunther Volkswagen Delray Beach!

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