Gunther Volkswagen Volvo Cars Delray - Service Center

Service dept 5 stars. Very pleased with the work done on my vehicle's exhaust system. I would not hesitate to recommend Gunther Volvo to anyone needing their car 5 stars. Very pleased with the work done on my vehicle's exhaust system. I would not hesitate to recommend Gunther Volvo to anyone needing their car serviced. More

Dominic is extremely unprofessional and unkind :( I have never been treated by anyone so mean and rude and unprofessional in my entries life!!! Volvo is being very sorely represented here in their se I have never been treated by anyone so mean and rude and unprofessional in my entries life!!! Volvo is being very sorely represented here in their service department. It’s like you would think he has taken his angry attitude problems on me but all I needed was a safe solution for my family. Just sad that he is the one in charge or he had a really bad few days. Sorry, I hate to give negative reviews but I have to be honest. The worst part is that we didn’t buy our car from that Gunther Volvo dealership but that should not matter. Well, when he found out I was taking my car to the dealer in west palm because there were some ongoing issues, he took it personally and wouldn’t help me further after that and to me, that attitude towards a woman with children stranded is beyond rude and unprofessional and completely tasteless. Thanks for treating me like the xxxx on the bottom of your shoe when I was nothing but kind and just frazzled from such a scary situation of danger with my 3 kids. And on another note, Dominic wasn’t interested in helping me find a way out. I went to enterprise to get a rental because he wouldn’t waste a loaner if I wasn’t his customer...he didn’t return my phone calls but my brand new car was towed to his service department....how terrible!!! More

Outcome Pending Brought car in for check engine. Found other things to fix along the way. Check Engine light came back on - will let you know my feelings when the re Brought car in for check engine. Found other things to fix along the way. Check Engine light came back on - will let you know my feelings when the results come back. Loaner vehicle is very comfortable and clean. More

Amazing!!!! I scheduled my appointment and within 15 minutes I got a call however, I’m going extreamly impatient ... so after 5 minutes I called and set up an ap I scheduled my appointment and within 15 minutes I got a call however, I’m going extreamly impatient ... so after 5 minutes I called and set up an appoint for the same day. When I checked imy advisor told me how long my service would have are and he was on it.... Professional, quick, and organized... seamless experience... Thank you! Nedda Stellmach More

Poor Customer Service My wife went in for a routine 10k mile service. When I called to make the appointment, we were told it only will take a hour so we can wait. It took My wife went in for a routine 10k mile service. When I called to make the appointment, we were told it only will take a hour so we can wait. It took 4 hours and it appears they just forgot about her. Mind you, she is 7 months pregnant so this was upsetting. I received an email a day later saying to contact them if there was any issue. I called twice to the number provided with no answer. I also replied to the email that said to contact them if there was an issue but no answer. I asked them to contact me but no answer. I sent 2 emails 3 days apart- no call or email. In addition, I had visited the center on a different occasion to have them look at a dent in the bumper. They said they would call me back with what they found out. I never received a call back. I sent a text message and never received a reply either. I have had 2 negative experiences out of 2 times with the service department. More

Happy Customer. Thank you so much for making the maintainance on my car a breeze. Drew was a big help and made sure all my car’s needs were met. Thank you so much for making the maintainance on my car a breeze. Drew was a big help and made sure all my car’s needs were met. More

service great customer service very happy and an performance of services very friendly and honesty with prices will all ways recommend any one who needs servi great customer service very happy and an performance of services very friendly and honesty with prices will all ways recommend any one who needs service or a new car More

Transmission fluid replaced Gory was very polite. He answered all the questions my husband had. I go to VW on routine basis. I always come here for routine service. Gory was very polite. He answered all the questions my husband had. I go to VW on routine basis. I always come here for routine service. More

Fulfilled expectations Came in on a Saturday with problem. Could not resolve it, so an appointment was made. Given a loaner and one day later resolved.Happy Came in on a Saturday with problem. Could not resolve it, so an appointment was made. Given a loaner and one day later resolved.Happy More

Just great! LUCAS Is always so helpful and caring !!!! Lucas is always so helpful caring and concerned and such a pleasure to work with! I so very much appreciate his help and I know if I ever have an Lucas is always so helpful caring and concerned and such a pleasure to work with! I so very much appreciate his help and I know if I ever have an issue with my car he is always there to help. More