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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
652 Reviews

652 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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March 04, 2019

Good morning on February 25 the worse experiencece I have Good morning on February 252019 I visit your Delray store to have. A valet key made I approach Mr.Expada ask for his assistance gave him my vin number More

by Ladyred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominick Espada
Mar 05, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

LadyRed, when you arrived your service advisor, Dominick had explained that because your vehicle is older, providing you with a Valet key would not be a quick process. It would take some time to complete following an owner verification process. At that moment, there were other customers scheduled for their service appointment and we would do our best to accommodate your visit. During your visit, you were able to speak with our Service Manager who was able to re-explain this to you. As we understand your frustrations, we hope that you can appreciate the efforts our team put into arranging your vehicle's service visit on a booked and busy day.

March 01, 2019

Wonderful I had an unexpected engine light come on when I was leaving work to go home late on a Friday. I was scheduled to pickup my family next day from the ai More

by CSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon McIntire
Mar 01, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

CSCOTT, thank you for rating our services with your 5-stars! During an unexpected visit to our service center, Dominick was able to ease your nerves and address your concerns in an engaging and entertaining way. We are so happy to know that your vehicle was returned just as good as new, including a fresh wash and vacuum. It's a pleasure to serve you and thank you for allowing Gunther Volvo to assist you with your check engine needs.

February 28, 2019

Service So I was told I need to come in because I needed service on the car I let the lady iver phone know I had an oil change is that different from maintena More

by anggiv194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Koppelman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Veloz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Anggiv194, during your visit, our service team was able to make the necessary recommendations to ensure your vehicle is running optimally. Brake fluid absorbs water and VW recommends replacing it every 20k or two years, whichever comes first. Remember, we provide our customers with advice and recommendations depending on the status of their vehicle. Ultimately it is the customer's choice if they decide to accept or decline our services. In regards to your warranty concerns, CPO warranty covers repairs bumper to bumper but the maintenance is not included. After 10 years working in the car industry and assisting customer's with their purchases, Alex has become very knowledgeable in CPO vehicles and the programs that are offered. Unfortunately, it sounds as if there was some miscommunication as to what is/isn't included in your warranty program. We hope this feedback helps you to better understand your service and sales experience with us. For more information on VW CPO programs you may visit: https://www.vw.com/certified-pre-owned/ or

February 28, 2019

Addressing an airbag error The quickest most courteous visit to the Delray Beach location. Just days after my 20k service, an airbag error occurred. My service agent, Lucas gree More

by rfreytag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Mar 01, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Rfreytag, we are pleased to hear how convenient Lucas was able to make your recent airbag service visit for you. Once the error resolved, he was able to correct the issue and have you back out on the road in no time. Thank you for your review and sharing how easy servicing with Gunther has been.

February 27, 2019

Comfortable welcome feeling Getting my 10k mike check up,. Always feel welcome at this dealership .. and following up fit another lease with Colby., he’s the best salesperson and More

by CLAIRELONG885
Recommend Dealer
Yes
Employees Worked With
Josh Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Claire, making you feel as welcomed and as comfortable as possible is our number one goal. Thank you for instilling your trust in Colby and the Gunther VW team!

February 27, 2019

Excellent service Drew was attentive, thorough and friendly even though I arrived near closing time on a Friday. Service was started on my car on Saturday, which I didn More

by KKMC1124
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew
Mar 01, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

KKMC1124, Drew delivered an exceptional service experience to you during your visit to Gunther. Not only had your vehicle been completed ahead of time but you were fully informed on the work that had been performed. We thank you for visiting Gunther Volkswagen!

February 27, 2019

It was pleasant My car was a due inspection for 25000 miles.was ready in an hour but the paperwork was missed filed so waited extra hour. These things happen. Good th More

by lisa.bory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know who worked on car
Feb 28, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Lisa, we appreciate you spending your day off with us and understanding how these hiccups can sometimes occur. Thank you for visiting Gunther and allowing us to service your vehicle to ensure it's running optimally.

February 23, 2019

Horn Repair Great the service dept fixed my car in less than a hour and washed my car. The only thing is if the waiting room could have a variety of magazines;) More

by JettaGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of Service Rep
Feb 25, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

JettaGal, in less than an hour, your Jetta was back out on the road again in tip-top shape. We appreciate your candid feedback for our facility's needs. Thank you for stopping by.

February 22, 2019

Excellent service was done in a timely manner - drew was exceptionally friendly accompanied me with a ride - my car was clean when it was completed - I love my atlas More

by BETHE5671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew swaby
Feb 22, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Beth, Drew was of exceptional assistance to you by accommodating your needs and taking great care of your Atlas while it was in for service. Thank you for your recognition and rating his efforts 5-stars!

February 20, 2019

Brody is excellent or is it Grody Brody is excellent He is the only reason I bring my car to Gunther For service Or is his name Grody Excellent service Price is HIGH More

by LORENB42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brody
Feb 20, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Loren, thank you for continually visiting our service center and allowing Grody to serve you!

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