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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
652 Reviews

652 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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January 31, 2019

Great As Usual Someone ran into my rear bumper and it needed to be replaced. Dropped it off on Monday and had it returned to me on Wednesday. My Volvo was washed i More

by MAFRPF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Espada
Feb 01, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

MAFRPF, Dominick made your rear bumper repair as easy and effortless as possible. Thank you for sharing how your Volvo looks just as good as new with the help and proper care of the Gunther Volvo team.

January 30, 2019

Routine 20K service Volvo service is under construction so the car was dropped of at Gunther VW and I waited the. Everyone was polite and the work was done as expected, More

by RSCOTTBAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont know their names
Feb 01, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

RSCOTTBAU, the Gunther Volvo and Volkswagen service department were able to come together to provide you a consistent and successful experience. We thank you for bringing your vehicle to Gunther while our facility undergoes its expansion.

January 30, 2019

Gunther VW is the best Whenever anyone is looking for a new car definitely go to Gunther. Excellent sales force, great service center, and an outstanding selection of cars a More

by HYLEEDWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Koppelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

HYLEEDWARD, it is awesome of you to write us a recommendation for our excellent team, services, and selection of vehicles that we provide to our customers. Thank you for your review and 5-star rating.

January 29, 2019

Great and Fast Service My dashboard was showing multiple warning lights/problems and the service department handled the issue quickly and efficiently (one of the tire pressu More

by DSHISHKOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vasil Blagoev
Feb 04, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

DSHISHKOV, our service team was able to properly diagnose and repair each warning light and get you back out on the road in no time. We thank you for relying on Gunther for all your vehicle's servicing needs.

January 29, 2019

Excellent service It was a great experience every time I go back to get serviced. Service always active, and I always get help that I need. People are very friendly a More

by Annierka92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amos Alincy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas
Feb 04, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Annierka92, every visit to Gunther is consistently excellent thanks to the friendly and helpful services of Lucas and our team. We look forward to having you back in and we thank you for allowing us to be a part of your vehicle's servicing.

January 26, 2019

Bill adjustment Wasn’t happy with how they handled my bill.i had a coupon for $50 off and didn’t see it taken off Bill. He said it was already deducted then added $5 More

by BIGMOMMAAVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic
Jan 29, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

BIGMOMMAAVA, we understand the confusion you are experiencing with your recent bill but we can confirm that you did, in fact, receive your $50 discount off labor. In order to deduct the labor costs for your vehicle's service, labor must be added/present on your bill, to begin with. We hope this explanation helps to alleviate any of your previous concerns or questions you were having with your bill.

January 26, 2019

Took good care of me My car needed a substantial repair that was covered under warranty, Christian Cardoso gave me a loaner for the duration of the repair. Great job. More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Cardoso
Jan 28, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Chris, Chrisitan took great care of you by providing you with additional transportation during your vehicle's repair processes. We are happy to know that we were able to make servicing your Volvo as convenient as possible and thank you for your business with Gunther.

January 26, 2019

Quick Convenient. Friendly Quick. Convenient. Friendly Great overall experience. Dominick always very helpful and a pleasure to work with. Good service. People very helpful More

by MICHELLE.SUPRASKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick
Jan 28, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Michelle, thank you for always choosing Gunther to help provide you with quick and convenient servicing for your Volvo. It is always great to hear how satisfied our customers are with our efforts and we thank you for your review.

January 26, 2019

5 Hours for rear Breakes Ridiculously long time for what had to be done. When I asked the service manager why it took so long one of the answers he gave me was “people who pa More

by Pennyred2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I did not get the service managers name and he never got back to me as he said he would.
Jan 28, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Pennyred, we can assure you that every one of our customers is held at the same standards and are provided the same quality service no matter if they lease or finance a vehicle. Battery life is tough to predict – it depends on the age of the battery, the climate and how often you drive. Please know that batteries tend to lose their charges as they sit which could explain your battery's recent failure. We always recommend our customers to schedule an appointment for a specific time they may need but our doors are always open for walk-in. Prior to starting any service work, we do discuss the projected wait-time with our customers. This allows us to provide and accommodate them with alternative transportation if they should need it. Nonetheless, the decision is entirely up to them. We hope this helps to clarify the matter but if you should have any additional questions for us, we ask that you please contact our service center.

January 26, 2019

Great service, professional manners but problem remains Brought my 2017 in because of a clicking/ rattle in front right side of car. Dropped my car in the morning. Shuttle drove me home. Shuttle cane at the More

by slevenson49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick
Jan 28, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Slevenson49, our shuttle services we able to make servicing your vehicle a lot more convenient by allowing you to wait in the comfort of your own home. If the noise you have been experiencing is still present, we ask that you please contact your Service Advisor so that we may be of further assistance to you. Thank you for your positive feedback and taking the time to voice your concerns.

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