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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
655 Reviews

655 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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September 25, 2018

Superior customer service This center is the best in Palm beach. They value customers by doing everything they can to make them happy. My service advisor as usual was awesome. More

by MARIEMCAUGUSTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Swaby is the best in the service department
Sep 26, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Marie, our customer's needs are of great value to our team and as you can see we go to great measures to make them happy. It's our pleasure to have given you such superior customer service and thank you for your review to Andrew and our dealership.

September 25, 2018

Service The service went well, but now my check engine light is on. They had to fix my power steering light which is now no longer lit up. Car is running fine More

by LLANESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department only
Sep 26, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

LLanese, thank you for your feedback for our service department. If your check engine light is still on please contact your service advisor so that they may be aware of the matter and offer additional assistance to you. We appreciate you stopping by!

September 25, 2018

Service performed was exceptional! My scheduled service was performed with extra work to my Volvo which was greatly exceptional! I'm looking forward to my next service work at Gunther. More

by billpadden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick, BRIAN PAVESI
Sep 26, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Bill, we look forward to having you back in so that we may continue to provide you with exceptional servicing. Thanks for rating our team 5-stars and leaving us your review.

September 24, 2018

Consistently excellent service This is my 11th Volkswagen and o have been a Gunther customer since they opened up their Delray location. Their service has been consistently exceptio More

by jimb2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grody
Sep 24, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Jim, we love to hear that we deliver consistent and exceptional service to our customers. Your loyalty means so much to us and we truly value the fact that your continually choose Gunther Volkswagen Delray Beach for all your purchasing and servicing needs. Thank you for your review and for your recommendations to friends and neighbors.

September 24, 2018

Exceptional Service and Team Coordination I just took delivery of a 2018 VW Passat SEL V6 Premium DSG and my salesmen Colby Williams was amazing. He helped coordinate a visit with VW Serv More

by oceanrunner22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grody
Sep 24, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Oceanrunner22, your compliments and ability to recognize our collaboration, professionalism, and efforts to make your purchase as successful as it was, is deeply appreciated. Colby and Grody will be happy to hear your positive comments for the service that they delivered to you. Thank you for placing your 5-stars next to the Gunther Motors name.

September 24, 2018

Dominic is great asset to volvo Dominic is The reason that we go back to your shop every time .. He gets it .. he respects our business . Car repairs are not cheap More

by JOHNJACK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
Sep 24, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

John, we agree! Dominic is a great asset to our team and continues to provide each and every customer with a memorable service experience. We value your business and thank you for leaving our dealership your review.

September 21, 2018

Very efficient! Very easy to get an appointment. I called in the day before my car needed to be serviced. I was able to drop the car off at following morning, the shu More

by RUNNERPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVID FERRI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

RUNNERPA, it is great to hear that our service department and courtesy shuttle was able to take great care of you while keeping you on track with your day. As you can see, efficiency is of the essence at our dealership in order to keep our services on-time and customers satisfied. Thank you for sharing your experience with others by taking the time to leave your review.

September 21, 2018

I picked up a nail in one of my tires Was seen immediately and the tire was fixed did not wait long at all and a plus my car was cleaned without my having to ask - I would recommend this l More

by peyz33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I saw Lucas - and as always he was awesome
Sep 24, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Peyz33, surprise! All vehicles that are brought in for servicing, receive a complimentary exterior carwash on their way out. Not only were we able to take care of the nail in your tire but as well as return your car sparkling clean. Thank you for writing about your service experience here at Gunther Volkswagen Delray Beach.

September 20, 2018

Fob not working Dominick service adviser was wonderful. He made sure that I didn't wait long for the loaner vehicle. He called when my car was ready. The car came More

by Volvo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominick
Sep 28, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Volvo, thank you for sharing how Dominik provided you with an efficient service experience from the time you dropped your vehicle off to when you received it back. We appreciate your time taken to leave us your review and thank you for your business with Gunther Volvo Delray Beach.

September 19, 2018

Oil Change (Lose Screw) I went in for an oil change and when the car was done, the representative brought the car out and there was a missing screw on my car’s document compa More

by Alexeshea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Representative on Saturday the 15th of September
Sep 20, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Alex, we can assure you that when a customer comes to our dealership for a routine oil change, there is no need for our technicians to touch the interior trim panel in which your screw was missing from. Nonetheless, our service manager was able to personally take care of the problem by replacing the screw for you. As far as your battery goes, when your vehicle was brought in, it started for us with no problem and your battery passed all the tests. We can understand the frustrations that come along with unexpected car troubles but we would hate to lose a customer over an issue we cannot control or predict.

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