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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
655 Reviews

655 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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September 19, 2018

Vibration when braking Dominic Espada always goes above and beyond to please his clients. My vehicle was repaired, detailed, and was ready by the time promised. It’s always More

by rjrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon McIntire
Sep 19, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Rj, we can agree that Dominic is a great asset to our team and continues to go above and beyond for all of his customers and their servicing needs. It's a pleasure to have had you stop by our service department and for leaving our team your review!

September 19, 2018

Prompt Service Because of ChristianCardoso, I was able to have a new tire put on my Volvo and still remain in line for an eye exam and renewal of my driver's license More

by joaniler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Cordoso Service
Sep 20, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Joan, thank you for taking the time to leave us your review for Christians efforts. We are absolutely delighted to hear all about your recent service experience and how he was able to get your tire replaced just in time for an important appointment. We are pleased that you were able to build a relationship with our team and to receive your appreciation for our family-like service. Once again, thank you so much for sharing your review with us and leaving 5-stars next to the Gunther name.

September 18, 2018

Volvo service Brian listened to my needs and then recommended the Volvo XC60. I love all the extras it makes driving fun. The service center was very professional More

by CONNIE.WARLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic, BRIAN PAVESI
Sep 19, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Connie, Brian's recommendation sounds like it was the perfect match for you. We are glad that you are loving everything about your Volvo XC60 and thank you for expressing your overall satisfaction with your experience at Gunther Volkswagen Delray Beach.

September 18, 2018

Fast courteous service Very professional, friendly staff. The work was done efficiently. I would highly recommend Gunther VW to my family and friends if they are looking to More

by KAREN.LOBELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joelle Maselli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Swaby
Sep 18, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Karen, we couldn't be more grateful to receive your 5-star review and positive feedback for our service team at Gunther Volkswagen Delray Beach. Thank you in advance for your recommendation!

September 17, 2018

Easy process and great service. From the moment I arrived, I was greeted nicely and with the utmost professionalism from both the attendant who took my keys to the clerk inside who More

by VIQUI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am not sure their names.
Sep 18, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Viqui, it sounds like your service experience couldn't have gone better! We are happy to hear you were able to make yourself at home in our lounge area and enjoy yourself a nice cup of hot cocoa. We thank you for your business as well as for taking the time to share your experience with us.

September 17, 2018

vry short wait to be taken. work done expiditiously Because this was something that I'd forgotten to mention at my last appointment and I was pressed for time, dominique had the car taken in and fixed i More

by WAGMOM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dominic and the woman who takes payment
Sep 17, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

WagMom, it sounds like, with the help of Dominic, you were able to get your vehicle fixed and be on your way in no time. Now that's what we like to call good service! Thank you for dropping by to write your review all about your 5-star service experience with us.

September 15, 2018

Brought my car in for a car wash Dominic took the car and realized the motor mount on car was in need of repair. It was fixed on the spot. He is a wonderful asset to the dealership More

by MASUSEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
Sep 17, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

MASUSEP, it is our duty to let our customer's know the health of their vehicle to ensure their safety on the road. Domenic's actions demonstrate exactly what the Gunther name is all about. We agree that he is a great asset to our team and we are overjoyed that you were able to share your experience with us in your review.

September 14, 2018

Poor customer service A part fell of my new Volvo 2018 car while driving. Took me 2 months to get the part. Had to call several times. Never got a call back until I was to More

by SYLONDONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager, Anthony Cardoso,Chris Damis
Sep 18, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Sylon, after receiving your review, we have reached out to our dealership's Service Manager who was able to provide us with what really occurred. The part you are referring to is a tow hitch which you initially inquired about at our dealership. You had declined our help after receiving an estimate for the installation and took it upon yourself to install. As a result, the right rear wheel well was not re-installed properly and fell off. Since you choose to do the work yourself, for the record, this is not considered a defect or a warranty concern/repair. When you returned to our dealership you had asked that we assist with the replacement of the fallen item under warranty. As we stated above, this is not considered a defect or a warranty concern/repair and that request would not be possible. However, as a favor, we offered to replace the part as a one-time goodwill jester and we agreed that the paint costs would be your responsibility. We ordered the part, painted and informed you when the part finally arrived. You then refused to come in and demanded that we mail the part to you which inevitably added to the delay. What we don't understand is that if you had wanted the part delivered to you, we would have been more than happy to arrange that in the first place. Your review does not accurately represent or shed light on what really happened at our dealership. Our service department has been more than generous in offering you help with your tow hitch installation issue. We do not appreciate receiving your negative review considering all our efforts to assist you.

September 14, 2018

My experience with Gunther Volvo Delray Beach Great service. Knowledgeable, friendly. I was greeted immediately upon my arrival and given many options, prices, models, etc. Decided to lease the More

by Ahfavoot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Espada, Asst. Service Manager, Renato Menezes
Sep 14, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Ahfavoot, from purchasing to servicing, it sounds like our team continually provides you with a 5-star experience. Nothing makes us happier than to hear that our customers are loving their new purchase! We appreciate your review for our customer service and we want to thank you in advance for your recommendations.

September 14, 2018

Great Service Dominic is a great Service Provider. He is friendly, helpful and dependable. Always feel like he really cares about my car and experience. He keeps me More

by DELMARK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
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