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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
652 Reviews

652 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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September 18, 2018

Volvo service Brian listened to my needs and then recommended the Volvo XC60. I love all the extras it makes driving fun. The service center was very professional More

by CONNIE.WARLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic, BRIAN PAVESI
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Sep 19, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Connie, Brian's recommendation sounds like it was the perfect match for you. We are glad that you are loving everything about your Volvo XC60 and thank you for expressing your overall satisfaction with your experience at Gunther Volkswagen Delray Beach.

September 17, 2018

Easy process and great service. From the moment I arrived, I was greeted nicely and with the utmost professionalism from both the attendant who took my keys to the clerk inside who More

by VIQUI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am not sure their names.
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Sep 18, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Viqui, it sounds like your service experience couldn't have gone better! We are happy to hear you were able to make yourself at home in our lounge area and enjoy yourself a nice cup of hot cocoa. We thank you for your business as well as for taking the time to share your experience with us.

September 17, 2018

vry short wait to be taken. work done expiditiously Because this was something that I'd forgotten to mention at my last appointment and I was pressed for time, dominique had the car taken in and fixed i More

by WAGMOM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dominic and the woman who takes payment
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Sep 17, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

WagMom, it sounds like, with the help of Dominic, you were able to get your vehicle fixed and be on your way in no time. Now that's what we like to call good service! Thank you for dropping by to write your review all about your 5-star service experience with us.

September 15, 2018

Brought my car in for a car wash Dominic took the car and realized the motor mount on car was in need of repair. It was fixed on the spot. He is a wonderful asset to the dealership More

by MASUSEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
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Sep 17, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

MASUSEP, it is our duty to let our customer's know the health of their vehicle to ensure their safety on the road. Domenic's actions demonstrate exactly what the Gunther name is all about. We agree that he is a great asset to our team and we are overjoyed that you were able to share your experience with us in your review.

September 14, 2018

Helpful, friendly, precise He knew the problem of my car, so when I arrived prepared everything including a courtesy vehicle which is a great help with two little kids. More

by BETTINA.SCHONWEITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique
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September 14, 2018

My experience with Gunther Volvo Delray Beach Great service. Knowledgeable, friendly. I was greeted immediately upon my arrival and given many options, prices, models, etc. Decided to lease the More

by Ahfavoot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Espada, Asst. Service Manager, Renato Menezes
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Sep 14, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Ahfavoot, from purchasing to servicing, it sounds like our team continually provides you with a 5-star experience. Nothing makes us happier than to hear that our customers are loving their new purchase! We appreciate your review for our customer service and we want to thank you in advance for your recommendations.

September 14, 2018

Great Service Dominic is a great Service Provider. He is friendly, helpful and dependable. Always feel like he really cares about my car and experience. He keeps me More

by DELMARK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
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September 14, 2018

Poor customer service A part fell of my new Volvo 2018 car while driving. Took me 2 months to get the part. Had to call several times. Never got a call back until I was to More

by SYLONDONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager, Anthony Cardoso,Chris Damis
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Sep 18, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Sylon, after receiving your review, we have reached out to our dealership's Service Manager who was able to provide us with what really occurred. The part you are referring to is a tow hitch which you initially inquired about at our dealership. You had declined our help after receiving an estimate for the installation and took it upon yourself to install. As a result, the right rear wheel well was not re-installed properly and fell off. Since you choose to do the work yourself, for the record, this is not considered a defect or a warranty concern/repair. When you returned to our dealership you had asked that we assist with the replacement of the fallen item under warranty. As we stated above, this is not considered a defect or a warranty concern/repair and that request would not be possible. However, as a favor, we offered to replace the part as a one-time goodwill jester and we agreed that the paint costs would be your responsibility. We ordered the part, painted and informed you when the part finally arrived. You then refused to come in and demanded that we mail the part to you which inevitably added to the delay. What we don't understand is that if you had wanted the part delivered to you, we would have been more than happy to arrange that in the first place. Your review does not accurately represent or shed light on what really happened at our dealership. Our service department has been more than generous in offering you help with your tow hitch installation issue. We do not appreciate receiving your negative review considering all our efforts to assist you.

September 14, 2018

Everyone was helpful Everyone was very helpful and courteous this is pur 3rd volvo and we would go back. What more can be said. We like the car More

by IRLAPORTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique
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Sep 14, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

IRLAPORTE, thank you for your compliments for our service and for leaving us your review. We look forward to having you back in!

September 14, 2018

Job well done Domenic took great care of me and all my service needs. He was my service advisor. Vanessa the cashier is fantastic. Both took the time to answer al More

by STACEYANN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenic and vanessa
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Sep 17, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Stacey Ann, we couldn't be happier to hear that Domenic and Vanessa were able to help you with all of your servicing needs. Thank you for leaving us your review and writing all about how our team took great care of you during your time with us.

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