Gunther Volkswagen Volvo Cars Delray - Service Center

Great Everyone’s always pleasant there and very helpful . The receptionist is very nice and helpful the waiting room is clean and pleasant .When any light Everyone’s always pleasant there and very helpful . The receptionist is very nice and helpful the waiting room is clean and pleasant .When any light comes on in my car they take me immediately and they fix the problem More

Tire repair The service was great, did not wait very long for my tire to get repaired. The staff was very friendly and kind. I would recommend to anyone. The service was great, did not wait very long for my tire to get repaired. The staff was very friendly and kind. I would recommend to anyone. More

Excelente Very nice job . Very professional people I’ll recommend this place . Good price and the people on the dealer are great thanks for all great work Very nice job . Very professional people I’ll recommend this place . Good price and the people on the dealer are great thanks for all great work More

Mixed feelings Hi Had to call 3 times before I was able to get an appt scheduled. First time a salesperson answered and left message for advisor. The second time I Hi Had to call 3 times before I was able to get an appt scheduled. First time a salesperson answered and left message for advisor. The second time I personally left advisor a message as no one answered in service dept. The third time, I spoke w service receptionist who was cordial but condescending. When I finally got an appt, the overall experience was great from start to finish. Even the cashier was awesome. But getting the appt was a hassle. More

Efficient and straightforward I have previously used another dealer and was treated as though they were doing me a favor by servicing my vehicle. This was the complete opposite exp I have previously used another dealer and was treated as though they were doing me a favor by servicing my vehicle. This was the complete opposite experience! I was treated as a valued customer. They even corrected a problem caused by the other dealer at no charge. Highly recommend them. More

Flat tire change Got me in and out in less than an hour with a new tire and rotation without an appointment! I was very happy because I was on my way to work. Got me in and out in less than an hour with a new tire and rotation without an appointment! I was very happy because I was on my way to work. More

From scheduled oil change to brand new lease. Had scheduled an oil change for my leased 2015 Jetta - which I loved. Turned the car over to Lucas (the best Service Rep) and went inside dealership Had scheduled an oil change for my leased 2015 Jetta - which I loved. Turned the car over to Lucas (the best Service Rep) and went inside dealership to wait. While there, perused the various 2019 models on display in showroom, noticed the silver white Jetta and read the features offered. Totally impressed with the gas mileage and the safety package, When a young salesman by the name of Balvin came over and offered his help, really did not think I needed any. By the time we finished a friendly chat, asked to go for a test drive, What an amazing automobile. The easiest EVER to drive. After having driven a mile, I knew this would be my next lease when the old one was up.. However, Balvin and Nick (the Manager at Gunther), both helped me see the error in my thinking when it came to waiting another 7 months and offered a deal to good to turn down. I drove that white silver Jetta home a short time later and absolutely love getting behind the wheel of that car every single day now. Sometimes Fate just intervenes when you’re not looking.. , More

Rip-off Don’t use. Spend your time finding a reputable mechanic because this place will rip you off. Took my car there and they did absolutely nothing except Don’t use. Spend your time finding a reputable mechanic because this place will rip you off. Took my car there and they did absolutely nothing except hook up to computer, diagnose, and gave an exhorbitant amount to fix. On top of that, charged me $180 for nothing!!!!!! Don’t use!!!! More

Diagnosis fee are double then their coconut creek location, BEWARE ; if you are a returning customer with an existing problem with your car BEWARE they will follow your case and if you return because you have n BEWARE ; if you are a returning customer with an existing problem with your car BEWARE they will follow your case and if you return because you have no choice because volvo are rigged for servicing they will hit you with a double diagnosis fee, when I asked why coconut creek location charges $150 diagnosis fee and the delray charges $350 Christian the service guy said it the location, my response REALLY that is why??? Sounds to me like a tactic to devert customers like me that bought there volvo and had multiple problems and they rather not deal with their LEMON!!!!!! Again very poor rapport with customers, My advice to you NEVER buy a Volvo!!!!!!! More

Nightmare of lies and deceit starting with Dominic Espada I couldn’t speak with Rachel who decided that my CPO warranty didn’t cover trunk divider which work retractable roof asst Service mgr Dominic Espada s I couldn’t speak with Rachel who decided that my CPO warranty didn’t cover trunk divider which work retractable roof asst Service mgr Dominic Espada said she didn’t have time to “rehash” her decision. She NEVER physically inspected the car. She took the word of the mechanic foreman who refused to give me his name when I introduced myself, why wouldn’t someone give his name if he is honest? Dominic has over charged in the past. I’ve had no choice because sales dept lied, surprise! and told me that a CPO warranty can go anywhere. NOT! Only dealership can touch vehicle. Over a year and still my visor that controls garage opener doesn’t work. 2 times car was brought in for anti-skid going off one time had car for 28 days still not working. Dominic told me that they wouldn’t work on it again as far as they’re concerned it’s fixed, which it is not. If up to me I wouldn’t give 1 star. In five years of literally battling for my warranty coverage, never did I have to have a “visual inspection” I felt like I was ganged up on and given the run around. What do you expect when Joe Gunther is a deceitful underhanded thief More