Rip-Off is giving this company a compliment. My daughter took her Subaru Tribeca (used) into Gurley Leep, Justin Neff, Service Advisor, I am assuming was in charge of her vehicle, nicest guy ever while sticking the knife in and turning it. Short list of fixes but pricing was totally over the top! Let’s start with being charged for 2 diagnostic charges at $124.99 each, one for engine light the other for tire light. Let me be clear here it was -8 degrees in South Bend, Indiana on this date, perhaps you could have put some air in the tires to see if that fixed the problem? However, to compensate the charge for air would have more than likely been $124.99.
Water Pump Replacement: Leaking $948.13
As it was put to me: “it is in the center of the engine and the timing chain needs to be taken apart in order to replace the water pump”. Ok, so according to another local mechanic, that price probably includes the replacement of timing belt components”. Guess again, Justin said, “If I quoted replacement parts for the timing chain the price would have been a lot more”. He told me, “I only have to loosen a couple of bolts and I can get to the water pump”.
Heater Core Replacement: Plug $1,122.67
“The part is cheap.” “It’s the labor, this is an all-day job, the dashboard needs to be taken off and I need to get down between, whatever it was that he said (I had lost interest in his smoke blowing, at this point). Wow, husband looked up on youtube and guess what, it is a 30-minute fix up under the dash board, no need to take dashboard off! Shall we move on to the radiator hose?
Radiator Hose Replacement: Lower $151.94 x 2
I am by no means a vehicle repairman but being charge twice for the same hose is a bit much!!!! He told my daughter it is was “floppy”. He told me it “was clamped twice”, “soft”, and “I’m not going to say it is the original but it has some miles on it”. My response to him, “Would you be surprised if I told you my husband replaced that hose?” “Yes, I would” “Maybe he changed the top and not the bottom” pretty sure he knows top from bottom! “Well, you don’t have to get that fixed if you don’t want to”.
My daughter was basically told, there could be a domino effect when he gets in there, you just never know….I honestly get that but I have the feeling that regardless, there would have been a domino effect and she would have been charged double if not more for this “domino effect”
We picked up her vehicle yesterday and took it elsewhere. She ended up paying $150-$124.99 for the diagnostic and “$25+ misc charge” I ask what the misc charge was for and the tech helping me said “someone had to read the diagnostic” Justin, justin time, saves the day, oh that charge is for hazards waste. Not sure what hazard waste since it was ONLY a diagnostic.
So, with all of this being said, I would not take my 2-year-old grandson’s tri-cycle to Gurley-Leep!
Beep Beep we will NOT be going to Gurley-Leep!