Gurley Leep Automotive

This is the worst customer service I have EVER seen! My daughter bought a used van with the understanding that along with the sale, a problem would be fixed. When we picked up the van, she was charged a daughter bought a used van with the understanding that along with the sale, a problem would be fixed. When we picked up the van, she was charged a $100 service fee. I said that the fee shouldn't apply since the fix was a condition of the sale! There were three smart aleck kids working there who just mouthed off and said THAT WILL BE ONE HUNDRED DOLLARS PLEASE. I'm sorry I didn't write down their names but I wish I had. I said they were the worst acting service department I had EVER seen and we paid the $100. I said I should write a letter to the paper about how terrible their service is at Gurley Leep. The kids just laughed hysterically. Then when we went out to the parking lot to get the van, the smart aleck girl actually GOT ON THE LOUD SPEAKER that goes into the parking lot and said, When you send that letter to the newspaper, make sure you spell our name right G-U-R-L-Y L-E-E-P!! Then when we got into the van it didn't START!! Anyone that buys a car here is crazy! I know two other people who have had similar experiences with the service department. I already told three people this story and they decided to go ELSEWHERE to buy a car and I will continue to tell this story as long as Gurly Leep is in business. More

Was lied to by Mr. Rhodes,was told I had to purchase a $2295.00 extended service contract in order to get a lower interest rate,he lied that was not the case at all,after a day or two we went back and sai $2295.00 extended service contract in order to get a lower interest rate,he lied that was not the case at all,after a day or two we went back and said we didn't want the servise contract and Mr Rhodes discountinued it and we kept the same interest rate.Also he said we had to pay $299.00 for window etching which I said at the time I didn't want,he said it was already on the car and we had to pay and if we didn't want to pay for the etching he would take price of the etching off and add $299.00 to the price of the car.After a couple of weeks with the warm weather we tryed the a/c and it blows hot air,so I called the general manager Jeff Lennex and told him the problem and he said they will not do anything cause we didn't by the extended warranty. I would think if you buy a car that the a/c should work or they should tell you that it don't.Have made several calls to Gurley Lepp and have been told that I must have misunderstood what they said and I have been hung up on by Mr.Lennex and he don't return calls ,I have to call him and he is a real good fast talker I think he likes to here himself cause he sure don't try to help.If this is the way Gurley Leep does business at all their dealerships I am suprised they have any customers at all.The biggest problem is there lack to step up and take care of a problem befor it gets out of control,and people start a law suit. More

I have purchased five vehicles from the Gurley Leep Automotive groups which were all used vehicles. In the past, my experience has been good, and okay when purchasing a vehicle. My review this time of Automotive groups which were all used vehicles. In the past, my experience has been good, and okay when purchasing a vehicle. My review this time of Gurley Leep has changed since inquiring about trading a vehicle. I attempted to trade in a 2009 Nissan Certified Murano that I had purchased from Gurley Leep last year. The Murano that I was trying to trade in was in good condition with brand new tires. The issue was that Gurley Leep was only giving me the market value of vehicle which was $17,000. I tried to reason with them in saying that they had the same vehicle on the lot, same trim and mileage for $22,000. I also showed them the NADA value for a used Murano which was showing $18,800 and Kelly Blue Book which was showing $19,100 for good condition trade in. Gurley Leep was unwilling to even to go an extra $1000 for a returning customer which the market was showing. I know that Gurley Leep has to make money and protect their investments however I think that was a little ridiculous on being that far away from two websites that consumers rely on. Gurley Leep has lost my business, because to them customer service does not come first no. The second complaint is that I first told Gurley Leep I was looking to trade in the vehicle. I told them I knew what the black book was showing, and they said just bring it and will see if we can get more money. Well I took the day of wasted time and what do you know their utilizing the black book. My Third complaint is that the sales man did not even return my phone call to see about my appraisal of my vehicle. Gurley Leep customer service and communication is not up standard and no wonder why their rating on this website is horrible. More

Bought a Mazda car before leaving noticed their was a boulge on front pasanger tire. Gurley leep would not replace both front, when they realy needed it (everyone knows when you replace one you replace t boulge on front pasanger tire. Gurley leep would not replace both front, when they realy needed it (everyone knows when you replace one you replace the other. So had anapointment to change tire. Should only take 30mins. Well 3hrs later still not down and they cant fined my car. 40 mins. later it finally apears infront. saleman was very rude and didn't even say good buy. then got home and was looking more at my paper work and noticed that I payed an extra 527.?? for some insurance that i didnt need. I wont buy another car thier. More

I bought a car from Gurley Leep Ford in South Bend. Within 30 miles of driving the car off the lot, the check engine light came on. Brought the vehicle back into the dealership and they charged me $90 Within 30 miles of driving the car off the lot, the check engine light came on. Brought the vehicle back into the dealership and they charged me $90 to have the light checked out and be told that it was covered. 30 miles later! I was also told that the keypad on the vehicle would be reset and when I went in I was told that I had to talk to my sales rep to have the keypad reset because it was no where in the service log they had. Sales rep tried to find the keypad code and even tried calling the previous owner as opposed to resetting the code altogether. After I got my vehicle out of the service dept, my sales rep was asking me about what they said about the vehicle. I was talking to him and turned around briefly to open my car door while still talking with him. When I turned back around no more than 2 seconds later, while still talking with sales rep, he was gone. Disappeared because he had already sold the car and no longer cares about the service that I receive. I will never go back to Gurley Leep and will do my best to dissuade anyone from ever buying a vehicle here. More

I've been bringing my VW to them for a few years and every visit they try to talk me into some needless expensive repair. Last time, they talked me into 4 new tires and every one of them failed. They re every visit they try to talk me into some needless expensive repair. Last time, they talked me into 4 new tires and every one of them failed. They replaced each one at no cost, but it took four return visits. Now a coil spring has failed and they suggested replacing the one that wasn't broken. When I asked why I would pay $420 to fix something that wasn't broken, they had no argument. Classic rip-off operation. Do not trust them. More

Awful service in the parts department. Waited for 10 min before the girl reading a book at the information desk finally called back to see where the parts guy was. When she hung up, she said "he's on the ph before the girl reading a book at the information desk finally called back to see where the parts guy was. When she hung up, she said "he's on the phone. He will be out when he is done." Waited another 10 min and then told her to call ANYONE now! She went back and looked for the parts guy after tearing her self away from her book. She came back out and said he would be out in a second. When Tim FINALLY came out 5 min later ( a total of 25 min wait), he scowled and me and said quietly "can I help you?" I said "Really? I have been standing her for 25 min" He says "I am really busy back there" I told him that I had an old Audi and was buying this part to replace it so I could buy a new Audi. I told him that now, I would not dream of buying a car here now. He said "Are you picking up?" I gave him my name, he gave me the part with out a word and walked away. I will never go back. More

I went to this dealership on 11/27/09 and only had a few minutes saw a car i really liked a jaguar told jefferey spencer the salesman i would be bac the next day 11/28 came back there (by the way jeff had c minutes saw a car i really liked a jaguar told jefferey spencer the salesman i would be bac the next day 11/28 came back there (by the way jeff had called my house 6 times)and i told him i was coming i got there and really wanted this car was told by JEFF evrything works there fully inspected lies lies never believe a car salesman never i even paid cash for this car save them alot of paper work but was rudely told that they would rather have a loan because they make more money..They ran my new 04 jag thru a cheap car wash and never cleaned up the inside i had to dry off the car in there parking lot because they were to lazy the were just rude he was shaking alot like he needed this sale he wouldnt even shake my hand till the end how rude. I got the car home had to detail it because gurley leep was to lazy to do that..And come to find out the fog lights that Gurley leep inspected and passed would not work keeps blowing the fuse and the full size tire i was promised was a dinky donut tire There inspection report is a fraud my advise is bring a trained mechanic in with you and possibly a lawyer they will lie to make a few dollars I found this enjoyable experience a bad one thanks to gurley leep and and JEFFERY SPENCER i was floored when i just paid all this money and made me dry the car off thanks to them i have to start spening more money due to the fact they are very dishonest!!!!! NEVER EVER GO THERE YOU DO BRING A LAWYER i called a few days later and talked to a supposed mgr for used cars he studdered alot and was very unhelpfull as well told me as is so BEWARE please be very aware of this dealership the are truely sneaky and will tell you anything to buy there junk make sure you do not trust the salesman like JEFFERY SPENCER if you ever see himn run like xxxx he will lie and say anything and gurley leep and there STUPID INSPECTION report is just a scam to get you to buy if you look at it it looks very bad like someone just marked passed on everything when the fog lights did not pass unless they think not working fog likes passes:( More

I have a new VW and a light came on and i also needed more engine coolant put in the car. I was told on the phone by people at Betten VW in Grand Rapids that at there dealer this would be no problem to more engine coolant put in the car. I was told on the phone by people at Betten VW in Grand Rapids that at there dealer this would be no problem to bring it in and check without an appointment just to have the fluids put in. This was not true at Gurley Leep they would not get off the point that i had no appointment but they said they would be nice enought to sneak my car in. So they checked it to find out i needed a part ordered and they would call when it came in. They never called I had to call to see if the part had come in, and they told me ya the part has been in so i asked when i should bring it in to get it put on the guy just told me oh whenever you like so i said i would bring it in one morning when i could. I found out later he actually made an appointment for me to bring it in the next day which i did not know he did. Gurley leep is a mess of a place had purchased a car a couple years back and they made a mess of that also so no one should buy or service cars there. The VW Dealership in Kalamazoo and Grand Rapids are 10 folds better. More

I purchased a used vehicle that was inspected for my safe ride home. When home,I immediately had my mechanic evaluate the car to see what the true condition was.. My certified, experienced, knowledgeable and ride home. When home,I immediately had my mechanic evaluate the car to see what the true condition was.. My certified, experienced, knowledgeable and honest mechanic let me know the car was not safe to drive, that the car would need $4000 in repairs, and maybe more. Gurley Leep evaluated this vehicle and knew its problems. Of course they did not reveal them to the buyer, me. The vehicle does NOT "runs super", and does NOT "shift through all gears precisely". Sales people appear trained to argue and chase their tails, going round and round, with words like "nothing is more important to us than customer satisfaction" or "We do all we can to make sure your experience is beyond your expectations" or even after the problems were reported, my salesman, Bill Weber says: "I want you to know that your problem concerns me. I do not want unhappy customers". Of course words are their trade..no help, no satisfaction...just more words and arguments...and techniques to turn the arguments around to fault the buyer. "You attacked my character"...and other kinds of self-righteous indignation. Please know that there never was an intent to help. They want happy customers only on their terms. If they have your money and you have their "junk", the deal is over. High fives all around at Gurley Leep, right, Bill? More