Gurnee Volkswagen

Purchased a vehicle and was asked to bring it in for dealer service after having it for a day so they could do initial body work. 3 weeks later no car and no loaner. My daughter has lost her job and it dealer service after having it for a day so they could do initial body work. 3 weeks later no car and no loaner. My daughter has lost her job and it is too late to cancel the deal and get my trade back. More

Very straightforward handling of the deal - I had a specific vehicle in mind, was able to agree price beforehand, and took delivery with no issues. The final financing stage took longer than needed du specific vehicle in mind, was able to agree price beforehand, and took delivery with no issues. The final financing stage took longer than needed due to short staffing but was otherwise straightforward More

My Service advisor Amanda was very helpfull. She kept me up to date, when a part had to be ordered. She informed me right away when the car was done. She kept me up to date, when a part had to be ordered. She informed me right away when the car was done. More

Sandi, Luis, and Will made the car buying experience is easy and stress-free as possible. The dealership was burglarized recently, however I'm sure they'll recover. easy and stress-free as possible. The dealership was burglarized recently, however I'm sure they'll recover. More

I was pleased with the service I received while getting an oil change. Service was finished in 1 hour. an oil change. Service was finished in 1 hour. More

The new management is working hard to correct a really bad situation. I believe they will vastly improve sales and service but it will take time. Previously I received several promises to call me back but bad situation. I believe they will vastly improve sales and service but it will take time. Previously I received several promises to call me back but no one ever did. At least now they are communicating. Good start. Looking forward to improvements. More

The service manager Greg was very helpful and attentive. I really appreciated the communication. Great work I really appreciated the communication. Great work More

They wouldn’t let us simply buy the car for the full price listed !!! all we wanted to do was buy the car!!!!!! We were literally getting BULLIED into buying a paint protection thing? and a seat protect price listed !!! all we wanted to do was buy the car!!!!!! We were literally getting BULLIED into buying a paint protection thing? and a seat protection thing, and a anti theft thing??? WE DONT WANT IT! It was a 4 hour ordeal NOT COUNTING the test drive and checking the car out. 4 hours of literally telling the guy that we just want to buy the car for full price. I want to give our sales guy credit because he was nice and he told us that it wasn’t his choice to try and sell us all of this, so this review goes out to the upper management! I also want to mention that my locks are broken HAHAH!!!! Like my car doesn’t lock! DO NOT COME TO THIS DEALER ! More

I don't have 15 things to say about the location, but I'll make something up. The salesperson Gus did answer my question and updated on time of arrival on my automobile 🚘 thank you Gus. I'll make something up. The salesperson Gus did answer my question and updated on time of arrival on my automobile 🚘 thank you Gus. More

I needed a key programmed for my Jetta. Staff was friendly but it was kind of unclear who to talk to or who would help me. When I entered five or six folks were standing around chatting. I Staff was friendly but it was kind of unclear who to talk to or who would help me. When I entered five or six folks were standing around chatting. It wasn't clear if they worked there, were clients, etc., because no one had a uniform on or polo... But, they alerted me to two recalls, programmed my key, gave me a ride home and back while they worked on the car and helped explain the bill when I needed clarification. More