Gurnee Volkswagen

Over charged me one thousand dollars for an extended warranty to what they showed me on paper. On a 45 thousand dollar vehicle they didn’t even change the oil or fuel filters. They screwed up my vehicle warranty to what they showed me on paper. On a 45 thousand dollar vehicle they didn’t even change the oil or fuel filters. They screwed up my vehicle registration with the state and forgot to transfer my plates to the new vehicle then asked me to drive an hour back to come get them. Beware of this dealer!!! More

She has great service will definitely recommend some friends to come through and buy or rent. Everyone here is friendly and down to earth, plus FANTASTIC SERVICE 😁 friends to come through and buy or rent. Everyone here is friendly and down to earth, plus FANTASTIC SERVICE 😁 More

Great service. Great people. Everyone was friendly. Easy going and not pushy. Felt comfortable buying a new car. Will recommend to friends and family. Great experience. going and not pushy. Felt comfortable buying a new car. Will recommend to friends and family. Great experience. More

Daisy so very friendly and helpful! A pleasure to work with! I love my new Jetta! It was a very pleasant experience working with the Gurnee VW group! with! I love my new Jetta! It was a very pleasant experience working with the Gurnee VW group! More

Staff is friendly and knowledgeable. Management is very friendly and helpful too. Suha was able to find the vehicle I wanted out of state and had it brought over on a trailer. Sandi gave me a thorough run friendly and helpful too. Suha was able to find the vehicle I wanted out of state and had it brought over on a trailer. Sandi gave me a thorough run down of how to operate all the extras on my vehicle. More

Friendly and knowledgeable about the car we were looking at.. I would recommend to people looking for cars. The dealership itself also created a friendly environment. at.. I would recommend to people looking for cars. The dealership itself also created a friendly environment. More

My experience, business-wise, was great. I was very disappointed, however, to watch the general manager ( Suha Oner) belittle and degrade my salesman about $ right on the sales floor infront of 3 othe disappointed, however, to watch the general manager ( Suha Oner) belittle and degrade my salesman about $ right on the sales floor infront of 3 other employees and myself. He was incredibly rude and disrespectful. I stopped their exchange by stepping in and asking if my deal was ready to be signed as it was very tense between the two of them. Incredibly unprofessional!! More

I appreciate this dealership for its warm welcoming staff and positive environment. I feel decently comfortable being here as they provide amenities and prompt, effective service. and positive environment. I feel decently comfortable being here as they provide amenities and prompt, effective service. More

Great attentive customer care! I will recommend this fabulous dealership to others. Keep up the good work. Thanks again for being a great place to do business. fabulous dealership to others. Keep up the good work. Thanks again for being a great place to do business. More

I had a wonderful 5 star experience at this dealership. They made it quick and easy for me to buy my first car. From the GM down to the porters they have such a cool staff that made my car buying experienc They made it quick and easy for me to buy my first car. From the GM down to the porters they have such a cool staff that made my car buying experience FUN! More