Gurnee Volkswagen

Did not appreciate a 400 ETCH fee purposely hidden under tax in initial estimate. Only shown to me on very last page of financing paperwork after several hours waiting to sign. I feel it was a dirty trick tax in initial estimate. Only shown to me on very last page of financing paperwork after several hours waiting to sign. I feel it was a dirty trick. More

David was awesome! He made me feel comfortable, no pressure, and made sure I got what I wanted for the best price possible. I love my new car! pressure, and made sure I got what I wanted for the best price possible. I love my new car! More

Excellent Service and Experience We were disappointed to hear that the car we came to look at had already been sold. Jovonn could sense our disappointment but knew there was 1 other c We were disappointed to hear that the car we came to look at had already been sold. Jovonn could sense our disappointment but knew there was 1 other car on the lot that matched what we were looking for & wasted no time hunting it down for us. We were thrilled! He was honest, helpful, and fun to work with. He helped make the deal process easy & quick, and we were able to drive away in our dream car. Thank you, Jovonn, for all of your help! More

The worst dealership Ive ever dealt with. Salesperson Sandy didn’t seem knowledgeable of the product he was selling. No finance manager on site, salesperson acted as “finance” person as well, maybe that Sandy didn’t seem knowledgeable of the product he was selling. No finance manager on site, salesperson acted as “finance” person as well, maybe that explains the 7 hard inquiries on my credit report, and some extra unknown charges in the contract. Picking up the vehicle 3 days later was a nightmare and took about 4 hours due to them not having the vehicle ready for delivery. I spoke with the general manager briefly, good guy! He was explaining this location is a work in progress, I can see a good change in the future with his attitude and field vision. More

Got into service on time, they perform the recall service and we got out in the time they promised. The service was very courteous and the waiting room was nice.. and we got out in the time they promised. The service was very courteous and the waiting room was nice.. More

I was happy with overall satisfaction from dealship. I thought Sandi was honest as a salesperson to deal with! Would recommend some better free coffee selection or better creamer selection!! thought Sandi was honest as a salesperson to deal with! Would recommend some better free coffee selection or better creamer selection!! More

Jonathan did awesome I think he is compassionate about his work and goes above and beyond to get the car and deals that customers are looking for his work and goes above and beyond to get the car and deals that customers are looking for More

Went in not sure what I was looking for. David Truong was there to take care of any any problems or questions I had and helped figure out what I needed there to take care of any any problems or questions I had and helped figure out what I needed More

Loved my experience with my new car! David Truong helped a lot and walked me through the entire purchase experience perfectly! Definitely recommending everyone who is interested in leasing or buying a car t a lot and walked me through the entire purchase experience perfectly! Definitely recommending everyone who is interested in leasing or buying a car to go see David! More

Refreshing Used Car purchase Experience David recently helped us with our used car purchase. We were especially impressed with his customer service. He let us take our time and did not pre David recently helped us with our used car purchase. We were especially impressed with his customer service. He let us take our time and did not pressure us at any time during our buying process. He was very friendly and was more than happy to answer our many questions. David greeted us as soon as we walked in and was able to guide us through the entire process in a friendly and stress-free way. David was also honest with us the entire time and exceeded all of our expectations of the car buying experience! If you are looking to buy a car from Bob Rohrman's dealership, be sure you try to work with David if you want a positive, stress-free, and friendly car buying experience. We can't recommend him enough. More