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Gurnee Volkswagen
Gurnee, IL
1,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,181 Reviews of Gurnee Volkswagen
March 27, 2020
Went to purchase vehicle with money in hand coming from over 90min away after work last Wednesday. Upon inspection, I found the fender was creased and told them I couldn’t make the purchase in that conditi over 90min away after work last Wednesday. Upon inspection, I found the fender was creased and told them I couldn’t make the purchase in that condition. They told me they could have it fixed up within the week due to this being a time sensitive purchase. It is now over 9 days later after purchase and promise of fix and I still have no vehicle and have since resorted to a $500 last second rental car. You have my money, my vehicle, and didn’t come through on agreement made. I will never do business here or any Bob Rohrman dealership again. More
by M.STJOHN03
Verified CustomerEmployees Worked With
Sandi Negrau
March 26, 2020
I walked in I told Johnathan I did not want any high pressure sales. I left and came back a couple of days later and bought a car. I highly recommend Johnathan pressure sales. I left and came back a couple of days later and bought a car. I highly recommend Johnathan More
by James
Employees Worked With
Suha Oner, Jonathan Cordova
March 18, 2020
Sandi was very courteous. He addressed all our questions and concerns very well. He made our transaction fast and efficient with great customer service. Thank you and concerns very well. He made our transaction fast and efficient with great customer service. Thank you More
by NOUREENKASSAMALI
Employees Worked With
Sandi Negrau
March 18, 2020
I understand people get busy. My only complaints are about timeliness. Overall I’m happy with my purchase. The sales team and management were attentive even though they were swamped. about timeliness. Overall I’m happy with my purchase. The sales team and management were attentive even though they were swamped. More
by CRYSTAL.NIXON1
Employees Worked With
Ricardo Muffler, Tyler Mink, Suha Oner
March 16, 2020
Best Cars, Best Service, Best Manager, Best Salesperson,etc My wife and I had an awesome experience with the purchase of our Volkswagen vehicle. Sammy was the best salesperson, Sammy was very kind and super pat My wife and I had an awesome experience with the purchase of our Volkswagen vehicle. Sammy was the best salesperson, Sammy was very kind and super patient with us. Suha, the greatest professional, the most polite and prompt general manager we ever met, Suha tenacity and effectiveness helped us with our needs. Tyler was always there to answer the phone and to answer my questions and very knowledgeable about maintenance, parts, service, etc ... Rayan was great and very fair finance person, Rayan helped us throughout the purchase process. Summarizing: Sammy, Suha, Rayan and Tyler went above and beyond our expectations. We strongly recommend this dealership, Take your time and go to this dealership to purchase your car, we are 100% sure you will find the right car, greatest service and the right price for you. More
by Marcos
Employees Worked With
Samuel Lerner - Sales, Tyler Hinz, Tyler Mink, Suha Oner
March 10, 2020
Jovonn, Sandi, and Rayan were all great in this car buying process. Took a little while, due to some technical difficulties, but they were able to work through it. Had an issue with the vehicle, but br buying process. Took a little while, due to some technical difficulties, but they were able to work through it. Had an issue with the vehicle, but brought it in and it was taken care of right away. Thanks for your service. More
by DUMASR
Employees Worked With
Sandi Negrau, Rayan Kamran, Tyler Mink, Suha Oner, Jovonn Griffin
March 07, 2020
This was my first car at a dealership that I bought and the experience was outstanding. Sandi was my salesman and he really knew what he was about. My standards were met throughout my visit the experience was outstanding. Sandi was my salesman and he really knew what he was about. My standards were met throughout my visit More
by Tony
Employees Worked With
Sandi Negrau, Sandi Negrau, Abby Lopez
March 05, 2020
Job done right Courteous, professional. I had to wait a little longer than I thought, but it’s ok Waiting room was clean, and nice. Thank you Harry Courteous, professional. I had to wait a little longer than I thought, but it’s ok Waiting room was clean, and nice. Thank you Harry More
by HHAYNILIAN
Employees Worked With
Do not know the names
March 03, 2020
The saleswoman and finance did a great job meeting my financial terms and making sure I was happy with my purchase. An overall good no pressure experience. financial terms and making sure I was happy with my purchase. An overall good no pressure experience. More
by Rwblack1
Employees Worked With
Charlie, my saleswoman. , Sandi Negrau, Rayan Kamran
