Gwatney Buick GMC

Great people. Work hard to make sure you get good service. Always friendly and eager to help. Work hard to make sure you get good service. Always friendly and eager to help. More

My buying experience was awesome and even the aftercare of my vehicle weeks after was awesome. My salesman Darron King is the best and he worked for me of my vehicle weeks after was awesome. My salesman Darron King is the best and he worked for me More

Scheduled service for the first oil change, and mentioned that I was having some type of electrical problem. Upon completing the request, I mentioned that I would be waiting with the car. When I arrived, I w that I was having some type of electrical problem. Upon completing the request, I mentioned that I would be waiting with the car. When I arrived, I was told by the adviser that it may take up to 3 hours, and they had a shuttle if I needed a ride home. I accepted the ride home and called to check in the car around noon. That was 4 hours after me dropping it off. I was told they were waiting for the electric issue to be checked. We called again at 3 and as told it would be ready at 5. I feel they wasted my time because they had several days' notice of the issue and had time to set up for the issue to be checked out without me having to wait all day. I never heard from the adviser or received any update information unless I called. I get much better service at Russell Chevy just down the road from this dealership, and will be taking my vehicle there from now on. I would not recommend this dealership or its service department to my worst enemy. In addition Im offered a loaner vehicle if I need service. So we will not be taking our vehicle back to Gwatney, nor will we be buying another vehicle from them. So please consider this as our last communication and do not contact me again. More

Very pleasant experience. Salesman was very courteous and very knowledgeable of his vehicle options and what inventory he had to work with. Salesman was very courteous and very knowledgeable of his vehicle options and what inventory he had to work with. More

Easy to work with and very efficient process to close the deal without being there all day deal without being there all day More

We purchased a car from here and an extended warranty. We purchased the car being told it had an aftermarket exhaust. Apparently the head gasket was bad and we took it to the shop to have it fixed. Ally w We purchased the car being told it had an aftermarket exhaust. Apparently the head gasket was bad and we took it to the shop to have it fixed. Ally was who they went through for the warranty. After inspecting the car they refused to fix it due to the aftermarket exhaust. They informed us that we should have never been sold a warranty and refunded the warranty. We have called multiple times and spoke with a service manager, sales manager, salesman, sales team and anyone else we could get a hold of. Of. They will not return phone calls, they will not help, they sold us a car under false pretenses and we are unsure how to handle this. This. So be aware that this dealership has done this. I have all paperwork to prove everything I say. More

They always do a great job. Very pleased with their service dept and staff Having a great service dept is key when buying a vehicle. I feel like I’m always treated right and fa Very pleased with their service dept and staff Having a great service dept is key when buying a vehicle. I feel like I’m always treated right and fairly. More

I use to like it; however every vehicle I get ends up needing a part that no one can get. I had to start over and get a whole new vehicle for that reason alone, but later found out I could have used an a needing a part that no one can get. I had to start over and get a whole new vehicle for that reason alone, but later found out I could have used an after market part and still been ok. I the manager I had to deal with was rude and acted like it was my fault for a factory part going out on my vehicle and then acted like he was doing me a favor after having my truck for almost 2 months with no progress or updates. Now I have a 2025 and it needs a factory part that they can't order again, at this point I feel like I need to go to FORD or something. I love GMC but some of the people that you all have working really need to find another job. Please don't get me wrong not everyone there acts like that and the man that I talked to on the phone only told me he was management, no name or anything and this is going on over a year now. Ms. Natasha in service department is always kind and understanding, even when I got frustrated about my truck she was the same, never once was she disrespectful or anything negative. And to top it off when I asked about a loaner that was the best joke ever told, they a 25 person wait list from what I was told. I'm truly about over it with GMC and their vehicles. More

Stan in the service department needs to be a customer service representative for a lot of these fast food restaurants. He is number one in my book for knowing how to treat customers. service representative for a lot of these fast food restaurants. He is number one in my book for knowing how to treat customers. More

I came in for oil change because of a "special" offer I received in the mail for an oil change for my 2025 GMC 2500 X31. It was a coupon for $89. I brought the coupon in. When I checked out, the bill wa received in the mail for an oil change for my 2025 GMC 2500 X31. It was a coupon for $89. I brought the coupon in. When I checked out, the bill was for $200. I was informed that I had not read the fine print! This is very deceptive advertising. There was absolutely nothing wrong with the service. I felt baited and switched on. More