
HGreg.com Doral
Doral, FL
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1,942 Reviews of HGreg.com Doral
Great service! I went to check out a car and i got attended by an Employee called Luis fajardo. He told me that he can work with prices with me yet still workig hard I went to check out a car and i got attended by an Employee called Luis fajardo. He told me that he can work with prices with me yet still workig hard to keep it at a good range for me. When i left that day i was so shocked how good of a deal i got and i called Luis fajardo and asked him if he was in that day and was very happy when i heard he was i met with him and from there i choose the car i wanted and that same day i took it off the lot best services in a car dealership in a while . More
Great deals at a volume dealership This place is busy. Actually, it's kind of a circus. At one point someone test drove the car I put my money on! But let me start at the beginning. I This place is busy. Actually, it's kind of a circus. At one point someone test drove the car I put my money on! But let me start at the beginning. I'm from the other side of Florida's peninsula. Most of the bad reviews of this place are from people from out of town trying to make an appointment, so I was a little cautious. Luckily I got Brandon R. when I called. Brandon is a quick guy. When I told him where I was from and what I was looking for, he made an appointment for me right away. Later he called to confirm the appointment, and after 3 hrs of driving, I arrived and he was waiting for me. I looked at a couple cars, and test drove one I liked. I am a careful shopper when it comes to cars. I do weird things like watch the exhaust when the salesman starts the car for me. I look at the dip stick to see if the car has been run without oil. But the test drive is where I've lost the confidence of a salesperson. Fortunately, Brandon knew exactly where to go, a completely empty parking lot where I could drive at my leisure without risk to the car or other's property. This is a Carfax dealer, so they have a Carfax report ready on all their cars. When I was ready to put my money down, we went over the car fax. It was clean, except for one wrinkle, frame damage that wasn't visible. Well, by that time, it was late. The mechanics had gone home so we couldn't put it on a lift. I had to come back. My work schedule didn't allow me to come back until the next weekend. So, I reluctantly put money on the car. The next weekend, we set a time when we could look at the car. When we arrived the car was parked in the same place we had left it. Everything was fine. Then, when Brandon went to get the keys, we saw someone else take it out for a test drive! Brandon is a guy with a cool head. He knew just who to speak to, and the car was back before someone else could set their hopes on it. In preparation for my visit, he had asked a mechanic to come in on a Sunday evening to put the car on a lift. We looked, and spotted the damage. It was probably from the car being taken off a transport from the leasing company. So, I was ready to buy. I wrote a check for what was due. But since it was a personal check, not a cashier's check, it had to go through the check machine. Except, the machine was down. And it was a Sunday night, so there was no way we could call the bank. Well, a manager looked at the situation, and asked if there was a way he could see my checking balance. Thanks to internet banking there is, and the matter was settled. But I still couldn't take a $15,000 car home with me until the money had cleared. Well, they can deliver the car! It was here that Brandon intervened, and said something quite reasonable. If anything happened during delivery, the matter of ownership, and who is responsible for damages becomes murky. The outcome may be predictable, but it could take a long time of getting around without a car before the matter is settled. So, a third trip was necessary. I planned for the next weekend when Brandon would be there to help handle the matter. But we decided to pick it up a little earlier during the week. I called Brandon to let him know I was on my way. It was his day off, but he still answered my call! He put me in touch with someone whom he trusted to hand me the keys as soon as I walked in the door. A few hours later, I was driving home in my new car, with a cup of the best Cuban coffee I've ever had. This place has the best deals in South Florida. If you are looking for a car, go here, and ask for Brandon. I'll do a lot to find the right car, and Brandon will be there right next to you. More
Great Prices, Terrible Customer Service The car prices are undeniably low here, that's what brings you in. Because of these prices I ended up purchasing a vehicle here. The car I bought was The car prices are undeniably low here, that's what brings you in. Because of these prices I ended up purchasing a vehicle here. The car I bought was the most money I have ever spent on something in my life, so naturally I was quite nervous. Normally in a situation like the one I have mentioned, the salesman and customer service calms you down and assures you that you are making a great purchase. In this case I couldn't have felt more ignored. The salesman had no clue of any of the cars features or upgrades. When going through the paperwork process I heard "Just 5 more minutes" (whenever he would reappear) for 2 hours and 45 minutes. By the time my purchase was complete and my car was ready to go it was night. I wasn't able to see that completely neglected to detail my car and that was something I spent $200 to repair once I got the car home. It also was covered in streak marks and had to re wax and buff the vehicle which was another $200. Another huge complaint I have is that they only gave me one set of keys and when I asked for the spare set my salesman Eloy flat out lied and claimed that "Lexus only gives you one set". I know this very well to be false. They didn't even put gas in my tank that was on empty when they gave it to me. Instead they gave me a $5 card to the nearest gas station. $5?? Thanks a lot. The price on my car was fair but everything else had been a miserable daunting experience that just seems to keep on dragging. More
Customer service I went in for a change of car and came out more than satisfied, if I could give more than 5 stars I would. A little reluctant at first because I know I went in for a change of car and came out more than satisfied, if I could give more than 5 stars I would. A little reluctant at first because I know how tricky and sneaky the dealership business can be... but Alex walked me through the entire experience with nothing more than genuineness. He was attentive and had answers to al my questions. Definitely goes the extra mile and knows what customer service is about. Will be taking my daughter in soon for her first car! More
Customer service is good Everyone is very helpful and Alejandro was very attentive and patient. good selections of cars. Buying a car could be stressful and was not expecting Everyone is very helpful and Alejandro was very attentive and patient. good selections of cars. Buying a car could be stressful and was not expecting to buy same day but i felt very secure and happy with my purchase. More
While it took long, it was a great experience . Employees are very professional and knowledgeable. They were very patient because it took me quite a while to decide on which car to buy. . Employees are very professional and knowledgeable. They were very patient because it took me quite a while to decide on which car to buy. More
Friendly and very accommodating service. Simply amazing! What's not to say about how great they treat you here. I will return without a doubt for my future car purchases! Thank you What's not to say about how great they treat you here. I will return without a doubt for my future car purchases! Thank you More
Great haggle free dealer This was my frist time in Hgreg and man do i wish i would have come in sooner, what a great haggle free dealer with attentive professional service, This was my frist time in Hgreg and man do i wish i would have come in sooner, what a great haggle free dealer with attentive professional service, the seller eddy was fairly new there but was great with us he listen to every detail of the car we wanted and helped us find the perfect one, after we found the right one it was time to talk finance there fianacing team works with the banks to get us the payments we wanted, i love Hgreg and i highly recomend anyone looking for a car to go to Hgreg in doral. Thanks guys. More
Great deals... if you can get there in time Came from Tampa to buy a vehicle and internet sales agent "doubled checked" to make sure the car was in inventory. Moe our sales agent when we got the Came from Tampa to buy a vehicle and internet sales agent "doubled checked" to make sure the car was in inventory. Moe our sales agent when we got there searched high and low but couldn't find the vehicle that was online. Then after checking in a different system confirmed it was no longer in inventory. It was disappointing but I don't blame Moe... he really did his best to find the vehicle we came for and tried to help find something comparable without success. If you libel in the area it might be worth the drive because the prices are the lowest but if you live far away... think twice or at least have a few other cars to look at so you don't waste your time and gas. More
Awesome experience I'm satisfied with my visit and ask for Santiago medina it was a fast and easy experience come and find the right car for you I'm satisfied with my visit and ask for Santiago medina it was a fast and easy experience come and find the right car for you More