HGreg.com Houston

Don’t buy here. They are liars. They were supposed to fix the check engine light. We took it back they said they fixed it. We got 10 miles down the road and it came They are liars. They were supposed to fix the check engine light. We took it back they said they fixed it. We got 10 miles down the road and it came on again. We took it back they said they fixed it and again the light came on. We have called them numerous times, left messages and no call backs. This has been going on for a year. Now we can’t get it inspected because the light is still on. My husband finally talked to someone today and they said it has been too long it is too late. Well guess what we are taking the xxx up there tomorrow and they can have it back. DONT BUT FROM THESE LIARS More

I purchased a vehicle from here And noticed that They force you to Purchase a lot of high-priced warranties. Road warranties for tires windshield a warranty for repair warranty for some microbial c*** I force you to Purchase a lot of high-priced warranties. Road warranties for tires windshield a warranty for repair warranty for some microbial c*** I didn't really get a lot of it but I was in need of this vehicle and then come to Find out one of the warranties doesn't even cover the type of vehicle I bought costing me almost $1600. So when I call to cancel it The finance lady told me that You can't cancel it. After letting her know that she sold me a policy that doesn't even cover the vehicle that I purchased She was supposed to get with the warranty guy air quotes and then get back with me that was 2 weeks ago and now I can't even get a hold of no one up there. More

This place is fantastic until you realize it’s a bait and switch dealership. They also will never answer the phone or contact you back. Bought a car, next day the door lock would not work. Called every day f switch dealership. They also will never answer the phone or contact you back. Bought a car, next day the door lock would not work. Called every day for a week trying to get in touch with someone, but like I said they don’t answer the phone and will not return your call. Terrible, terrible company that does not care about loyal customers. Would never buy from here again. More

Well I’m back at HGreg auto due to the $2000 warranty they said I had to buy or I couldn’t get approved for the loan! Which was a lie! Guess what…. good people the warranty Jerome lied about hasn’t even they said I had to buy or I couldn’t get approved for the loan! Which was a lie! Guess what…. good people the warranty Jerome lied about hasn’t even been activated and I’ve been paying on this warranty for a year now! The warranty company hasn’t even heard of me or my VIN I’ve been waiting to speak to somebody for an hour now! 2/3/2025 I’m still waiting…. I’m telling you good people pray before you come here, so you won’t pop your top! More

I had an incredible experience working with Marty Serna at HGreg. From start to finish, he made the car-buying process smooth, stress-free, and enjoyable. Marty was extremely knowledgeable, professional, a at HGreg. From start to finish, he made the car-buying process smooth, stress-free, and enjoyable. Marty was extremely knowledgeable, professional, and patient, taking the time to answer all my questions and ensuring I felt confident in my decision. I highly recommend you work with Marty should you want to be guided in the right direction! More

Thanks Luis and Kyle for a quick and easy process! It was great! Would recommend It was great! Would recommend More

Hgreg. com Houston texas Somehow I was charged around $1700 for packages that I did not approve. I was checking and I have no idea how these guys added it t com Houston texas Somehow I was charged around $1700 for packages that I did not approve. I was checking and I have no idea how these guys added it to the package and I see it with my signature. I agreed to the package at $17500 and somehow the extra fees/insurance was added. Then the person in charge gave me all the paperwork in a binder which I had reviewed. 20 day later I am checking the package and found crazy stuff as a $1000 insurance to cover a max of $500. I am so upset and thinking paying a lawyer to return the vehicle. This type of businesses should be penalized. Any auditor will find these irregularities very easily More

Joe Rigo the store manager and Herson are absolutely amazing highly recommend if you are in the market for a vehicle to stop by Hgreg and holler at em Strongly recommended amazing highly recommend if you are in the market for a vehicle to stop by Hgreg and holler at em Strongly recommended More

Worse dealership I have ever dealt with, with all the technology we have today. They attempt to use it but fail miserably. I contacted them (Sat. Dec 15,) through the internet to confirm they had the car technology we have today. They attempt to use it but fail miserably. I contacted them (Sat. Dec 15,) through the internet to confirm they had the car. They quickly responded to schedule a test drive. I responded and scheduled a drive on Thursday Dec19. At which time I informed HGreg that I would be driving 3.5 hrs. to get there. They contacted me twice more to confirm that I would make the Thursday schedule. Every time I confirmed that I would be there. On Thursday I had to inform them that things had changed, and an emergency came up that would not allow me to keep the schedule. They asked to reschedule, which we did for Saturday Dec 22. We scheduled for 10:30 AM and let them know that we would be traveling from Dallas to Houston, traffic caused us to run 30 minutes late. On our drive we asked HGreg to have the car ready for us to view as soon as we arrived. This was an effort from our side to speed the process. They told us that they would only move the car when we arrived. We arrived at 11 AM, I let them know we had an appointment and gave them out name. Turns out I didn't have an appointment, all my conversation we with the mother location in Florida. They didn't know I was arriving and had to look on the computer to locate the car I just drove 3.5 hrs. to see. The salesman starts his spill telling me how the dealership started and the reason for the no haggle pricing. Problem is I don't care; I know the price and just want to see the car. After 15 minutes, they come to me and tell me the car isn't on the lot. It's at the BMW dealer being repaired. I drove 3.5 hrs. and was never told that the car wasn't available to see much lest purchase. They told me I could come back when it was ready. I asked them if they were crazy? They were offended, but I lost a days' time to see this car and they thought nothing of it. Other that I'm sorry, but that doesn't fix the problem. I ended up driving down the road and purchasing a car from the Gensis dealership. They gave me priority and took care of me, and even having a no haggle price they dropped the vehicle $1000. Now that is service, they didn't waste my time. I let HGreg know that I had purchased cars from no haggle pricing, I had purchased from Savvy before, and they were 100 times better than HGreg. The cars were in much better condition clean and not hot glued together. More

Unprofessional Service and Overpriced Vehicles I recently visited 6737 SOUTHWEST FWY, HOUSTON, TX 77074, to inquire about a car listed at $13,700. Upon inspection, I discovered that the vehicle had recently visited 6737 SOUTHWEST FWY, HOUSTON, TX 77074, to inquire about a car listed at $13,700. Upon inspection, I discovered that the vehicle had been involved in three accidents, which raised serious concerns for me regarding its condition and value. When I brought this issue to the salesperson's attention, I was dismissed and told the manager would be consulted. However, when the manager approached me, he rudely asked me to leave the store instead of addressing my concerns. I found this level of customer service completely unacceptable. It’s important for customers to feel heard and respected, especially when making significant purchases like a vehicle. I would advise potential buyers to proceed with caution and consider other dealerships that value their customers' inquiries and concerns. More