HGreg.com Palm Beach

I would give zero starts if I could. We purchased a car on 3/31/26. We drove it home and the very next day the check engine light came on. We took it to our mechanic who scanned the co We purchased a car on 3/31/26. We drove it home and the very next day the check engine light came on. We took it to our mechanic who scanned the code and told us it showed a failing catalytic converter and there was also a radiator leak during inspection. They wrote us a “we owe” document and had us bring the car to Pep Boys Auto. On 4/7/2026 Pep Boys replaced the radiator and oxygen sensors but did not replace the catalytic converter. We picked the car up on 4/7/2026 and immediately the check engine light came back on. The next day we had to bring it back to Pep Boys. After not hearing from Pep Boys in a timely manner, we communicated that to HGreg who said they would tow the vehicle from Pep Boys to HGreg to have their technicians work on the car. Our car sat there for a week while they said they were waiting on parts. They finally texted us to tell us that the catalytic converter was still under warranty and to take the car to a Cadillac dealership for it to be repaired. Cadillac told us it would only be under warranty if it was the catalytic converter. Cadillac did their inspection and found that the exhaust bracket before the catalytic converter was broken so exhaust was leaking out of the pipes before reaching the catalytic converter, therefore showing a failure. The repairs would not be covered under warranty. Mind you, HGreg told us we would have peace of mind buying from them. We have a 2 year old and a 4 year old, and we have had no peace of mind since purchasing this car. We brought the car back to HGreg who fixed the exhaust bracket and supposedly replaced the catalytic converter. They told us the car was ready to pick up. We went to pick up the car and crawled under the car to examine the repairs. I started the car with my fiance underneath. He witnessed liquid and exhaust shooting out of the exhaust flange joint. He told the manager we were not going to take the car like that. We told them to call Cadillac and replace the exhaust like they had suggested. The flanges and bolts were rusted and Cadillac had suggested replacing the exhaust because with all of the rust and taking it apart it could cause more issues which it did. HGreg told us they would send the car to a muffler/exhaust shop (Palm Beach Muffler) and have them replace the exhaust flange joints by welding on new ones. Once again they said our car was ready for pick up. We picked the car up and they DID NOT replace the exhaust flange joints. The rusty parts are still on. All the muffer exhaust shop did was use gasket sealer on the exhaust flange joints that connect to the catalytic converter. My fiance mentioned it to the manager who had their head mechanic call us. We also spoke to the muffler shop and everyone is saying they can’t replace it which is not true. We’ve also asked for the work and service orders for the “repairs” which they have not given us. On the 5th day after picking the car up from HGreg this last time, my thermostat for my coolant went out. Now we’re are being quoted $1900 to replace the thermostat and thermostat housing by our shop. We texted HGreg about this issue and they are ignoring our texts and calls. They sold us a car with a damaged emissions/exhaust system. They said they inspect their vehicles but how do you miss a visibly damaged exhaust and a check engine light during an inspection? We believe we were sold the car under false pretenses. They also forced us to buy a “elite protection plan” for $1698 and said they could not remove it. They also charged us a “predelivery service charge” of $1299 which is supposedly to cover the cost of inspection but due to all these issues we believe no inspection was completed. They told us they would reimburse us for 2 inspections we paid for and would get us a 2nd key which they have not. HGreg selling cars with leaking exhaust is a public health and an environmental issue. More

I purchased a vehicle from this dealership less than a month ago, and shortly after, I discovered an issue with the AC system that was not disclosed at the time of sale. Since then, I have made multipl month ago, and shortly after, I discovered an issue with the AC system that was not disclosed at the time of sale. Since then, I have made multiple attempts to resolve the issue and have already been to the shop three times, following all instructions given by the dealership. I even spent an entire day waiting for the repair, only to be told the part was not available. I live about an hour away, so each visit requires significant time and effort. Despite this, I continue to experience delays and a complete lack of communication. I have called multiple times, left voicemails, and sent messages, but have not received any meaningful response. The dealership replied to my initial review asking me to contact the General Manager. However, every time I try to reach him, I am either told he is unavailable or sent to voicemail, and my messages are never returned. Although the dealership agreed to cover the repair, the ongoing delays and lack of follow-up have made this experience extremely frustrating. At this point, I am simply asking for clear communication, a confirmed repair date, and resolution of the issue. More

Be careful, HGreg Palm Beach is a fraudulent organization with sales personnel that look to take advantage of the buyer. I bought 2 vehicle there, never again! with sales personnel that look to take advantage of the buyer. I bought 2 vehicle there, never again! More

Selling vehicles with erased fault codes as-is. I ultimately had to trade vehicle in at another dealership at huge loss. I though they were different. Fair warning! Stay away I ultimately had to trade vehicle in at another dealership at huge loss. I though they were different. Fair warning! Stay away More

BEWARE — SHADY BUSINESS PRACTICES! They lure you in with low car prices, then hit you with overpriced, nearly useless warranties — one was $3,000 and the other $1,495. I tried to use They lure you in with low car prices, then hit you with overpriced, nearly useless warranties — one was $3,000 and the other $1,495. I tried to use one and my claim was DENIED. My auto loan company confirmed I’m not required to carry these warranties, yet the dealership threatened to take my car unless I signed an agreement not to remove them. Bottom line: They pile on extra fees so your down payment doesn’t go toward the car — it goes straight into their pockets. I’ve called SIX TIMES TODAY and now the manager, Daniel, is flat-out refusing to speak to me, after having other people answer me and ask what Im calling in regards to all day and transferring me to a voicemail. My car is very reliable and nice on a positive note. I can’t speak for other locations but West Palm Beach location is a big NO! DO NOT TRUST THEM — STAY AWAY! More