Haasz Automall - Service Center

Great Service I needed a tire replaced on my Ram 1500 and Jenifer took great care of me, when I called to make the appointment she made sure that the tire was in st I needed a tire replaced on my Ram 1500 and Jenifer took great care of me, when I called to make the appointment she made sure that the tire was in stock before we made the appointment. When I arrived Jenifer met me with a smile and took care to keep me informed while I was waiting. More

Thankyou to Service & Collision Dept. Just a note of thanks to Service Mgr Kim Rafferty, Bill Plumley & Dustin and Don of the collision center for the great job and appyling for good will Just a note of thanks to Service Mgr Kim Rafferty, Bill Plumley & Dustin and Don of the collision center for the great job and appyling for good will warranty on some unlikley corrosion that happened to my 2014 T/C ltd. I appreciate the coordination, a courtesy vehicle and the fantastic job that Don did on addressing the back hatch hinges and front part of front hood. As being an original Haasz customer since 2006, I greatly value their people in all parts of the dealership and just another re-enforcement of the positive outcomes from HaaszAutomall. Chas Lauria Hudson,Ohio More

Terrible service department My car was damaged on 2/16 at Haasz in Ravenna during an oil change. I called the dealership as soon so I noticed the damage. I was sent to voice mail My car was damaged on 2/16 at Haasz in Ravenna during an oil change. I called the dealership as soon so I noticed the damage. I was sent to voice mail and never got a call back. On 2/20 I finally got to speak to Kim, the service manager. She told me she would review camera footage and get back to me. After sending her a picture of the damage and calling again, I still have not heard back from her after almost 24 hours. I have been a loyal customer of this dealership and service department, but this makes me very angry and disappointed. They damaged my vehicle and they don't want to own up to it! More

EXCELLENT CUSTOMER SERVICE - ABOVE AND BEYOND I took my 2018 RAM 3500 to Haasz for a mechanical issue and found that the damage was the result of mismatched tires installed by a "professional" tir I took my 2018 RAM 3500 to Haasz for a mechanical issue and found that the damage was the result of mismatched tires installed by a "professional" tire shop. The mismatched tires caused fairly extensive damage that was not covered under warranty. Both Ben and Kim were kind, concerned and patient as they tried to explain why this was not a warranty issue. The Service Technician, Ben, did an excellent job on the repair and the Service Manager, Kim R., went above and beyond in working with the corporate office to find a solution to the issue. As a result of Kim's compassion for my situation and her knowledge and tenacity, much of the cost of the repair ended up getting covered. I appreciate the effort that Kim put forth to find an outcome with which that the customer would be satisfied. More

Service Appointment Stephanie in the service department was excellent from start to finish. She was able to assist in the timely repair of my Jeep Compass. They had a ren Stephanie in the service department was excellent from start to finish. She was able to assist in the timely repair of my Jeep Compass. They had a rental waiting for me when I dropped of my vehicle and had me heading off to work quickly. She went the extra mile to make sure I received my vehicle back the same day! Great experience:) More

Routine mainentaince Greeted by Todd. He went all out to record my concerns, and when my service was done, he answered all my questions. As always it was prompt and neat. Greeted by Todd. He went all out to record my concerns, and when my service was done, he answered all my questions. As always it was prompt and neat. More

Excellent Everything went extremely well. Staff was kind and courteous and efficient. Went in for two recall repairs and ended up having all 4 fixed even though Everything went extremely well. Staff was kind and courteous and efficient. Went in for two recall repairs and ended up having all 4 fixed even though my appointment was for only 2. More

Phenomenal Service Department The Service Associate was very accommodating. Service completed in an expeditious manner. Also had issue with the exterior of the vehicle that was s The Service Associate was very accommodating. Service completed in an expeditious manner. Also had issue with the exterior of the vehicle that was still under warranty. Body shop is immediately addressing the issue. It was a very refreshing experience. Great job! More

service of van They were able to get my car serviced within a day for my engine! I didn’t even get my car there! The dealership where I bought my car was going to be They were able to get my car serviced within a day for my engine! I didn’t even get my car there! The dealership where I bought my car was going to be over 2 weeks! This engine failure needed fix right away or the damage should have been extensive! More