Habberstad BMW - Service Center

Jeff was a tremendous help with explaining and helping me understand exactly what services needed to be done to my vehicle and what each would cost. I worked with Filipe for many years but learned he has understand exactly what services needed to be done to my vehicle and what each would cost. I worked with Filipe for many years but learned he has moved to the Bay Shore location, But Jeff picked up right where Felipe left off and I will certainly be back and request Jeff for all my future service needs for either my Z4 or X5. Thanks Charles Roth More

The dealership is clean and well staffed. However, I’m feeling that this car must be made poorly because the service sales person insisted that the alignment had to be done despite the fact that the car h feeling that this car must be made poorly because the service sales person insisted that the alignment had to be done despite the fact that the car has less than 13,000 miles…or maybe he was gaslighting me? More

I have experienced the utmost professionalism when dealing with Habberstad BMW of Huntington. From my wonderful initial encounter in the sales department with Mark Morrow, to assistance with regul dealing with Habberstad BMW of Huntington. From my wonderful initial encounter in the sales department with Mark Morrow, to assistance with regular service appointments and recently repairs after an accident with the excellent Peter Perpall, I have had friendly and efficient experiences. Though hiccups are commonplace in any car dealership due to coordination of many moving parts (no pun intended), the managers at Habberstad (especially Peter Perpall), as well as surrounding staff, tackled any issues promptly and transparently. I look forward to continued business with this dealership in the future. More

Fixed problem Took some haggling, but dealer fixed problem at steep discount after warranty expired. Overall happy with my experience, service and support. Loaner c Took some haggling, but dealer fixed problem at steep discount after warranty expired. Overall happy with my experience, service and support. Loaner cars are great. More

Great Service is the Real Key! When I bought my M Sport 335i in 2013, I got a very good price, but what has really cemented the continuing relationship is the outstanding service th When I bought my M Sport 335i in 2013, I got a very good price, but what has really cemented the continuing relationship is the outstanding service that I have received. My Service Advisor Ron Guzzi has been proactive in assuring that everything is done to 100% complete satisfaction. And follow-up assistance on the high tech side was taken care of by BMW "Genius" Nick. Well done Habberstad!! More

PROBLEM FIXED Thank you BMW/ Steve for taking care of my car problem and fixing the oil leak. I got car back yesterday and so far all smells and drives great :) Thank you BMW/ Steve for taking care of my car problem and fixing the oil leak. I got car back yesterday and so far all smells and drives great :) More

Caring, Understanding, Patient and Knowledgeable Pete Mitchell has been my service adviser for more than eight years. He has informed me of current and future needs to maintain my BMW's. I find him p Pete Mitchell has been my service adviser for more than eight years. He has informed me of current and future needs to maintain my BMW's. I find him patient, informative, friendly and most importantly understanding. Every time a make a service appointment I request him as my service adviser. More

Horrible Customer Service As a loyal customer of this dealership for 10+ years it was quite shocking that when I brought my car in for service yesterday 12/3/15, that I was tre As a loyal customer of this dealership for 10+ years it was quite shocking that when I brought my car in for service yesterday 12/3/15, that I was treated so rudely and disrespectfully by my service associate. He spoke condescendingly, rudely, abruptly and combatively to me the whole time, at one point flinging paperwork at me. I have never seen a grown man act so much like a toddler having a fit in their "terrible 2" phase. It is completely shocking that they condone that behavior from their employees. I asked to have something checked further after I was told they couldn't replicate the issue I brought the car in and was abruptly told no that they would not be doing anything further and I could pick the car up. Apparently good customer service is not important to the Habberstad family nor is going the extra mile to ensure that their clients are satisfied. I will not be continuing to be a loyal client in the future since being downright disrespectful is apparently their new business model. UPDATE: As of 12/19: the issues have still not been fixed with my car. I keep being told to come up so that we can talk about it further however after having the car looked at we have learned that the power steering fluid is low and we have advised them about this and yet still nothing. At any point they could of come and brought the car to the dealership like other dealerships would of done in this case but no, Habberstad again has failed to go above and beyond the call of duty for loyal customers. They even could of had the car towed to the dealership to have a new service appoint completely and use that time to actually look into the car and the issues instead of trying to sell me things I don't need and that are fine with the car. This dealership is not what it used to be and my family and I won't be returning to purchase new cars from them when these cars are returned in 2016. More