Haddad Dodge RAM - Service Center

I have taken my vehicle here 2 times. Both times I had trouble with being able to pick it up because of the service department. The first appointment I called to make sure my car was ready to pick up when trouble with being able to pick it up because of the service department. The first appointment I called to make sure my car was ready to pick up when I was told it would be and many times I got no calls back or was told it wasn’t ready for some reason. The second appointment I was told my car would be available at 6:15 pm to pick up when my appointment was at 7 am that morning and i was the third vehicle there. When i called about noon that day to see if my car would be ready any earlier than 6:15 i was told i couldn’t pick my car up at 6:15 because they close at 6. Due to my work hours i wasn’t able to pick my car up until the next day. I make my appointments around my other obligations and when stuff like this happens i have to find other arrangements and such. I am not very impressed with the service department here. More

Completely satisfied The Service was good, the replacement part was order and to much longer than expected. But otherwise I was happy with the service that was provided The Service was good, the replacement part was order and to much longer than expected. But otherwise I was happy with the service that was provided More

Fast service Haddad Dodge service center is fast and efficient. Waiting area was clean and welcoming. All employees passing by greeted me and offered me watet, cof Haddad Dodge service center is fast and efficient. Waiting area was clean and welcoming. All employees passing by greeted me and offered me watet, coffee, or a donut. More

Haddad Dodge Service Continue to have issues communicating with their service department, brought my 08 Durango in Thursday, for tuneup or replace spark plugs, at the tim Continue to have issues communicating with their service department, brought my 08 Durango in Thursday, for tuneup or replace spark plugs, at the time of my last oil change they mentioned it was due for spark plugs, when I walked into the service department, to schedule my appointment, I told them also check susspention, seems it's bouncing all over. Well, they called said there was no leak in shocks or struts, and I said I never mentioned a leak, I wanted you to check cause of it bouncing when I am going over bumps and dips, riding rough, and not once did I mention a leak. I wanted the actual performance checked, since I have a powertrain warranty they are covered. Well the service tech stated that they wouldn't be able to check until the following day,, & if the parts weren't in stock we would have to leave it over the holiday weekend, and he also mentioned that it needed more work that of course it wasn't covered under my powertrain warranty, that the right side exhaust manifold had problems and parts and labor were additional. Which cost an additional $700, plus the spark plugs, so cost me over $1200. And also I haven't been satisfied with Haddad Dodge Service Department for the past 3 yrs, seems they don't care & do not listen to the customer. ****The only person I trust in the service department is Cotton, she is consistent & goes above and beyond for me. More

Went in for oil change and tire rotation Dulce provided great customer, got me in and out quickly for my Oil change. Always a pleasure to bring my vehicle in for service. Thanks to the great Dulce provided great customer, got me in and out quickly for my Oil change. Always a pleasure to bring my vehicle in for service. Thanks to the great service from Nicole and Dulce I will continue to bring in my truck for service needs to Hadaad Bakersfield. More

Service? What service? Every time I take in my car. What ever is wrong can’t be fixed, or it was not what they thought was wrong and it’s always more money to fix. On top of Every time I take in my car. What ever is wrong can’t be fixed, or it was not what they thought was wrong and it’s always more money to fix. On top of the money they charged already to look at it even though you have a extended warranty package. It always turns out to be the one part not covered by he warranty. More

Where to begin At first customer service was great, got with my warranty took care of everything. Called me keeped me in the loop. Then it happen. Warranty sent a ne At first customer service was great, got with my warranty took care of everything. Called me keeped me in the loop. Then it happen. Warranty sent a new transmission for my truck. First I was told my truck should be ready by Friday. No call Friday. I called Monday to see if everything is ok. Told not yet. 2 weeks later. Found out my new transmission is missing lost between fedex and haddad. Haddad signed for it but no transmission. Over a month later I finally get my truck back. Had to go down there multiple times and get with the service manager to get somewhere with my truck due to no return calls. Or keeping me in the loop. How do you lose a 350lbs transmission and not let the owner know what’s happening to there truck. This is my rating SERVICE 1. CRAFTSMAN SHIP 5. The mechanic did a great job. This is the only reason I might go back. More

Recall repairs I took my Dodge Ram 1500 in for three recall repairs. The service department got me in and out in a very timely manner and all the recalls were handl I took my Dodge Ram 1500 in for three recall repairs. The service department got me in and out in a very timely manner and all the recalls were handled professionally More

Great experience! Very happy with staff and outcome! The service center was great! Very friendly and very professional staff! I would definitely come back to get future car services here , no doubt about The service center was great! Very friendly and very professional staff! I would definitely come back to get future car services here , no doubt about that! I was very please with the work they did! Thanks Haddad Dodge RAM! More

No job to large quality with results Hello to all you quality readers this is Bob,here for Haddad Dodge. Just a mention on the service and friendly staff here in our Haddad Dodge service Hello to all you quality readers this is Bob,here for Haddad Dodge. Just a mention on the service and friendly staff here in our Haddad Dodge service dept. Wow, meet & great outstanding , The welcome to our service dept.Opens at 8:am was greeted at 7:53am With a happy greatful employee from Haddad Dodge. Good morning Sir, coffee water & some breakfast items in our lobby please help yourself and if you need anything were here for ya. Feels great to be approached and offered a service of personnel support. While waiting for my oil & filter change enjoyed the fresh coffee with peace and confidence knowing my Dodge was receiving top quality attention.. was able to freely walk the grounds looking at the new exciting cars & trucks.. Super great deals are on here at Haddad Dodge. You ready. It's worth the visit. See & test drive the Dodge family products tell em Bobby sent ya . Great service from our humbled staff Ask those question get the true mopar answers.. come in today see what makes our family dealership above ones expectations..lots of room so bring your friends family to see all the Haddad Dodge quality inventory..... More