Haddad Kia - Service Center

My car was not ready on time and the problem was not resolved as promised. I took my vehicle for a noise it was making and Diego said it wasn't making noise he later changed that and said it was still m resolved as promised. I took my vehicle for a noise it was making and Diego said it wasn't making noise he later changed that and said it was still making a ping noise and requested I leave it for more repairs. More

I've had my Kia for 3 years and this the worst I've ever been treated. Still waiting on some so called Tech review to find out whats wrong with my. I haven't heard anything from this Manager. I got a oil ch been treated. Still waiting on some so called Tech review to find out whats wrong with my. I haven't heard anything from this Manager. I got a oil change and tire rotation. Woke up needing air in my tire. They keep my car over night 2 difference for a shaking issue on the left hand side. I still don't know what wrong with my car this has been going on since Tuesday Oct 10th, 2020. The only Kia dealership in Bakersfield, they're customer service is horrible. If I could give zero star I would. More

I took my Kia Soul in for an oil change to find out why it wasn't starting. Oil change went well. Diagnostics was thorough. it wasn't starting. Oil change went well. Diagnostics was thorough. More

I really like the service here, the only thing I ask is when we tell them not to move the seat and not put ai when we tell them not to move the seat and not put ai More

My car messed up Aug 8 in Bakersfield. I had taken it to a local repair shop. They couldn't help so advised me to take my car to Kia. I was trying to leave town so the employee was able to get me in for a d a local repair shop. They couldn't help so advised me to take my car to Kia. I was trying to leave town so the employee was able to get me in for a diagnostic test right away since it was towards the end of their work day. I appreciate that service. After that was done, I was told there was more they needed to do and that I wasn't going to get my car back that day. I let them know I'm from out of town so I needed to know what was wrong as quickly as possible. There was nothing I could do till Monday which I understood. I believe I called on Monday in the afternoon to figure out what was going on. After some back and forth with the extended warranty and the dealership, they decided it needed to be taken apart and inspected. Then have another inspector come out which I was told could take a couple weeks. I took it upon myself to get a rental since I still had to go to work. After speaking to the extended warranty, the said they would cover 10 days. Once day 10 came, I was told that they found other issues with my car so it needed more parts and those parts needed to be ordered. The extended warranty extended the rental four more days....thank you. Day 14, still no car. After no responses and some late responses through text, also to be put on hold for 20 mins or so they found other issues. So at this point, I had to pay for the rest of the rental out of my own pocket because the extended warranty wouldn't cover more days when it wasn't my fault that their dealership was taking so long. After paying almost $600 for that rental, I was getting angry at this point. 9/28 and still no car. I started calling extended warranty, customer service and service manager to talk about The California Lemon Law..... then guess what... the next day 9/29/20 my car was ready...how convenient. I will never be taking my car to get fixed at Haddad Kia in Bakersfield again. More

Vanessa quoted me $9,000. I took it to another Kia dealership and was quoted $5800 for the same exact repair. She also said she was going to give me a list of the breakdown in costs and never did. Eve dealership and was quoted $5800 for the same exact repair. She also said she was going to give me a list of the breakdown in costs and never did. Every time I called to get ahold of her. She would answer and immediately place me in hold. I waited 30 minutes multiple times. I had to hang up and call back and tell them she kept putting me in long holds just to get some help. It seemed very obvious to me she was avoiding me. I was so confused why. I was nothing but nice to her. Even when she gave me that ridiculous quote. Worst experience ever. Took my car to another dealership and ended up getting the repair More