Haldeman Ford

Brought my car in for Auto Butler service. Not only was it done well but ahead of time. I recommend the service and the dealership. it done well but ahead of time. I recommend the service and the dealership. More

3 strikes you're out! These guys are clowns. They rotated the tires and left lug nuts loose - I noticed a vibration and brought it to them and the tech sincerely apolog These guys are clowns. They rotated the tires and left lug nuts loose - I noticed a vibration and brought it to them and the tech sincerely apologized - STRIKE ONE They rotated the tires and left lug nuts loose again - I noticed 2 lug nuts missing on the rear tire. Checked others and found 2 others not even hand tight. Brought it to them and they refunded the service. - STRIKE TWO They changed the serpentine belt and check for leaks. They called and said the transfer case might be leaking. After they changed the serpentine belt, my wife picked up the car but heard a rumbling on the way home. Turns out they never re-secured the lower motor shroud. So it was dragging on the ground. They refused to help get it fixed. They tried to say they don't remove the shroud to do the serpentine belt. But they check the transfer case!- STRIKE THREE This place is a joke. Run by jokers. They don't return calls. They can't get out of their own way. Find someone else. Never again. More

Vehicle Failure At <6 months my Ford Explorer Sport from Haldeman incurred a complete system failure, ultimately due to a bad sensor. I called seeking assistance and At <6 months my Ford Explorer Sport from Haldeman incurred a complete system failure, ultimately due to a bad sensor. I called seeking assistance and was directed to a Ford 800#, and had to have the truck towed to the closest dealership to my home. I then had to pay out of pocket for a rental because they had none available, and "aren't responsible" Customer service is lacking, will never buy from here again. More

Overall bad dealership overall im unhappy with this dealer. i went there to purchase a focus i saw online and reserved it. i called ahead just incase and was told to come do overall im unhappy with this dealer. i went there to purchase a focus i saw online and reserved it. i called ahead just incase and was told to come down its ready. i get there and find out it was just sold t ok somekne and the saleswomen i spoke to was the ok ne who sold it. im told shes busy and cant help me to talk yo another salesman. i speak with alex and he starts pushing another focus on me (bait n switch much). so i get a different focus because i need a new car asap and cant be picky. fast foward to my 1st oil change. i bring it in and also advise them the passanger door sticks and the coolant is leaking. im told its not covered despite extra care telling me the coolant leak was. extra care told me the dealership are the ones who get to choose if they will help or not. i go to speak to the salesman or sales manager to see what they can do since i JUST BOUGHT IT. my salesman quit and instead i get a snarky kid that tells me "what do you expect us to do?" and "your acting as if this is a major issue." overall im really disappointed with this dealership. quick to sell you a car and then want nothing to do with you. More

Anywhere else but here Buy from anyone but here. They dont stand behind their own work or repairs. Double talk on actions taken, have horrible customer relations. Id say th Buy from anyone but here. They dont stand behind their own work or repairs. Double talk on actions taken, have horrible customer relations. Id say they are a lower life form than cockraches but that wouldnt be fair to the roaches. Stay clear. More

Wonderful Staff I absolutely would recommend everyone who is considering buying a car from Haldeman Ford in Hamilton, NJ on Rt.33, to buy a car from them. They are pr I absolutely would recommend everyone who is considering buying a car from Haldeman Ford in Hamilton, NJ on Rt.33, to buy a car from them. They are professional, courteous, honest, kind, and they will go the last mile of the way to get you approved no matter what your credit may be. I highly recommend three individual salespersons; Marguerite, Marguerite's assistant Dilma, and John. More

Misleading sales team selling rusty junk cars Found a car on the lot and worked out a price over Facebook. Was told the car is in great shape. Left work early yesterday just to be told it wasn’t r Found a car on the lot and worked out a price over Facebook. Was told the car is in great shape. Left work early yesterday just to be told it wasn’t ready for me to see it after being on the lot for over two weeks..things are getting sketchy at this point. They were well aware I was coming from close to 2 hours away and never mentioned to me the car is so rusty it looks like it’s been sitting on the bottom of the ocean. The pictures they provide on their website also don’t show any of this whatsoever. Very misleading and dishonest. Glad I had a friend in the area to stop and look at the car before I wasted my time. More

Failed customer service for Service Department If I could submit a negative star I would. Your service staff especially are poorly informed and provided horrendous customer service. I made an appo If I could submit a negative star I would. Your service staff especially are poorly informed and provided horrendous customer service. I made an appointment for a service appointment, dropped car off at 0730am. All that was to be done was an oil change and repair of a rearview mirror. Told the intaking service person the rearview mirror would need to be replaced and to replace same. At approximately 320pm I received a call from the service department asking me if I wanted to have the mirror replaced and if I still wanted the oil change completed. The person appeared to not have my interest of the vehicle at the best interest. He appeared to talk in a demeaning manner when asked why it took so long to respond with an estimate or update to the vehicle service. The service department handled my customer problems especially poor. I have had leased/purchased vehicle(s) here and the service department has typically delayed in acting on such issues or making contact to advise of the issue until the end of the day(well after 4pm) today was an exception, which made the problem worse and myself more upset. The service department did not meet even the lowest expectations in terms of being a good listener. They appear to not be able to deliver any type of message-- short or long, good news or bad, in a written or oral format or to any type of audience--in an effective manner. More

Good sales hob Peter was very quick in attending to mine and my mothers needs. He provided us with water and was quick in working the numbers out for our purchase. Peter was very quick in attending to mine and my mothers needs. He provided us with water and was quick in working the numbers out for our purchase. More

Useless Appointment Made an appointment for a very simple oil change service and to have new wipers put on. Made the appointment a week in advance. When I arrived, the Se Made an appointment for a very simple oil change service and to have new wipers put on. Made the appointment a week in advance. When I arrived, the Service Advisor asked if I would be waiting for the car. I told him that since it was just routine service, I would wait. He then told they were very backed up and it could take a couple of hours!!!! For an oil change!!! And new wipers!! What was the point in making an appointment?? I did not have 2 hours to spare so I left and went somewhere else. In all fairness, I must say this is the first time this has happened since I leased the vehicle with this dealer 2 and 1/2 years ago.But the experience was not a good one. Why should I return?? More