Haldeman Ford

Bad Customer Service after their sales quota is met This dealership and the way it handles business is totally unethical and its treatment of customers after they close a deal and their sales quota is This dealership and the way it handles business is totally unethical and its treatment of customers after they close a deal and their sales quota is met it totally unacceptable. We went to Haldeman Ford-Hamilton on October 3rd, and a gentleman by the name of John, who sold us a used Chevy Impala and we ended up going home with the car the same day. John who was our salesman, ended up quitting the following week. So basically it appeared that because this salesman just up and quit, the ball was dropped, and a lot of final steps to complete our loan was never done. We were then called by another John and Tylisha from the dealership and was told that, although we signed documents and was supposed to be financed through Wells Fargo, that didn’t happen, the loan bounced back. So after about a month of driving around in the car, we ended up being financed and picked up by another financing bank. We left a deposit that was cashed October 9th, and as of to date and it’s been two months and we still have not received tags or plates on the car. My boyfriend has been late about two times for work trying to obtain additional temporary tags, due to his temporary tags expiring twice. The front plate on the car fell off and that was supposed to be replaced and never was. We had issues with the radio because it gets no reception and Sirius, that was supposed to come with the vehicle, doesn’t work due to the previous owner swapping out the original radio that came with the car and replacing it with another radio. We were promised by Tylisha that this matter would be taken care of, that she would get back to us ASAP with a resolution before we went out of town to Ohio. After the promises and the lack of resolving this on her part, I reach out to her again and her reply now is it’s out of my hands, we were given her cell phone number and we were told to call her and try to track her down to get this resolved. Now after another day of my boyfriend taking off time from work to go in late because he was told by Tylisha that his plates would be in on 12/2/15, now he is told they will be in tomorrow12/3/15. A whole three months of driving around with a temporary tags, missing plate in the front of the viechle and no Sirius radio. I am not too sure what is going on at this dealership, or what they are trying to cover up, but the way they treat their customers after their sales quota is met, is totally unethical. Tylisha also reported our issue to her manager, and no effort of contact or resolution has been made by him either. I was told by Tylisha after the broken promises, and expected customer service, it was out of their hands. Once the deal is sealed and their sale’s quota is met, you as a customer are irrelevant. The purchase of a car whether new or old is a life time and very important investment, and Haldeman Ford needs to treat their customer’s as such. - October 3rd- Closed deal with John, car was supposed to be financed by Wells Fargo. Took 2013 Chevy Impala home. - October 9th- 500.00 deposit cashed for tags, title and registration - November 3rd- Get an email and phone call from Dealership that loan with Wells Fargo got rejected, salesman John quit, and we needed to come in on Saturday, November 7th, 2015. - November 7th, to sign paper work with another bank, and to get another temp tag because plates did not come in yet. Also tried to get radio repaired and no one was available. - November 9th, - Contacted Tylisha concerning the radio issue and was assured that everything would be taken care of and Mr. Leroy was told to take his vehicle to the GMC dealership on route 1 to see if the radio could be repaired. - November 14th- Mr. Leroy took his vehicle to the GMC Chevy dealership only to be told that nothing could be done - November 14th- I called Tylisha on the phone and told her that nothing can be done is unacceptable. Someone from your dealership either needs to provide Mr. Leroy with a new antenna or radio or have someone pull out the radio so we can obtain the serial number off of the radio. Tylisha assured me should would take care of this and I would hear from her by the end of the day. - November 14th- 19th No return call from Tylisha - November 19th- Reached out to Tylisha by email and was basically told it was our responsibility to call her on her cell phone. - November 19th—Was told by Tylisha through email that she just arrived in the office and she is still working on things, waiting for a response. - November 24th- Now was being told by Tylisha that someone else (no name) was supposed to call Mr. Leroy, she did not get any response or solution regarding our problem and now it is totally out of our hands. - November 24-December 1st- No communication or response from Tylisha - December 1st- Went to dealership because temporary tag expires, was told by Tylesha tags would be in on December 2nd - December 2nd- Notified work would be late and planned to go to dealership to pick up tags. Received a phone call that tags were not in and would be in tomorrow December 3rd. - December 2nd- Finally after 3 months we were called by the bank that decided to give us the loan and still waiting for plates More

SERVICE DEPARTMENT will never have them work on my vehicles Great sales dept, also parts and auto body repairs, but the service i won't go back. my clutch went out on me on my 2014 ford Shelby, the service depa Great sales dept, also parts and auto body repairs, but the service i won't go back. my clutch went out on me on my 2014 ford Shelby, the service department told me it was driver error my fault. I would have to pay$ 1,800.00. well after I complained about it then ford motor corp, paid half then haldeman paid the other half and I $800.00. now if it was my fault why did'nt iI pay the full bill. I went on my computer and put in 2014 Shelby Mustang G-T 500 clutch problums and there it was 2013 and 2014 Shelbys with owners complaining about the clutch went on them. I had only 900 mils. on my car, i bought 5 Shelbys from that dealership never had any problems with them in shifting or clutch going bad. I bought severel F-150's p/u and traded them in I bought a F250 P/U when I went for service, oil change that was only $430.00 and they top off fluids but when I asked service if they put the emission fluid in they said it was my job to do. I said the light is on that its low they told me that parts dept. will sell me a case $37.00 I had to go out in the cold and fill it up. I will never ever go to service there, I'm finished with service. Now buying a car or ordering part or auto body services I would go with them had no problums there. all a Sales, Financing, everyone in front are super. my salesman Dana Ventura what a nice guy he will go out of his way to hellp you, as well as the others thats including the Managers. I'v bought a lot of vehicles there, and then I have to be insulted by service dept. I have no beef with any other dept. but services. More

Awful Service Dept After dealing with this pathetic excuse of a service dept, i decided to see if another dealership would push me around like they did. Within minutes After dealing with this pathetic excuse of a service dept, i decided to see if another dealership would push me around like they did. Within minutes my car was diagnosed and on its way to being fixed. After nearly 8 months of back and forth with Haldeman Ford with no answers and a car that didn't work, all my faith was resolved in Ford when i simply drove it into another dealership. I will never step foot into Haldeman again. My first and only vehicle purchase from them is a huge regret. You just don't get any.....Service! More

Awesome Experience Purchased used vehicle after searching on internet. Found best price and it was exactly as described and had no hidden charges. I was treated with res Purchased used vehicle after searching on internet. Found best price and it was exactly as described and had no hidden charges. I was treated with respect in every way with no sleazy sales tactics. More

Horrible Business Practice - Will never go back again Horrible Business Practice - Will never go back again Haldeman Ford Subaru, 607 Rt. 33, Hamilton Square, NJ is not a good place to buy a car. Actua Horrible Business Practice - Will never go back again Haldeman Ford Subaru, 607 Rt. 33, Hamilton Square, NJ is not a good place to buy a car. Actually, they are nothing but a waste of time. I was interested in a Hummer H2, did a search on the internet and found what I was looking for at Haldeman. I inquired about the Hummer H2 and was sent an email from the sales manager that the vehicle was available, so I called and informed them that I was on my way. Got to the dealership and another couple was taking the vehicle on a test ride. That did not upset me, because it is a business. However, here is is the kicker, I found my sales rep that told me to come on down and informed him that someone was interested in the vehicle as well. The sales manager told me to go downstairs and get some coffee, because it would be a 15-minute wait for me to test-drive the vehicle. I did that, and 45 to 55 minutes later, I was still waiting on the status of this vehicle. I fell asleep since I was waiting so long. I find that to be disrespectful, seems to me that the dealership was trying to get the other couple approved first and if they could not get them approved, then I was downstairs waiting. “Who, does that” just tell me the truth about the vehicle; I drove a good 45 minutes just so that I could purchase this vehicle. You wasted my wife time and my time. I would not recommend anyone buying a vehicle here. Do not waste your time or money. The funny thing about this whole ordeal, I did a review search after I got home trying to find out if anyone else had received the same situation as we did. Wow, the reviews are terrible about this place. Now, I am so happy that I did not receive help. More

I had Haldeman Ford do work on my vehicle, sometime after the work was done I discovered that they had broken a part while doing the job. I went back to them and they offered to fix it, If I would pay a $100 the work was done I discovered that they had broken a part while doing the job. I went back to them and they offered to fix it, If I would pay a $100.00 deductible. Can you believe it? They wanted me to pay for something they broke. The person who worked on my vehicle no longer works there. Gee I wonder why!!! More

I had been to 4 dealerships prior to coming to haldeman my credit history is not the best but Ed helped me get into my new ford taurus thanks Ed ill be sending over my whole family to you my credit history is not the best but Ed helped me get into my new ford taurus thanks Ed ill be sending over my whole family to you More

Myself and a coworker bought Mustangs from the factory while we were deployed overseas. They delivered our vehicles to Haldeman. This dealership wouldn't give us temp plates because we didn't buy it from while we were deployed overseas. They delivered our vehicles to Haldeman. This dealership wouldn't give us temp plates because we didn't buy it from them. They made $50 per delivery of our vehicles so they didnt care about providing a service or not. The paperwork we had to take to the DMV was incomplete. My coworker waited 3 weeks with his car collecting dust on their lot just to get his tags so he could pick up the car. I took the documents to the DMV myself but even then it took 3 trips due to missing/incomplete paperwork. They were quick to remind us that the car didn't belong to them so they couldn't provide us services, but the first thing they did was place their dealership logo on my coworker's vehicle. They didn't do it to mine because I told them since the car didn't belong to them, not to vandalize my property by placing their advertisement on it. It was a complete nightmare, I would recommend anyone buying a vehicle here. I paid $22,000 for my vehicle, they were selling one just like it for roughly 30k. Don't waste your time or money. More

Purchased a used Acura with 80k miles. With in 10k miles, catalytic converter-$700. Now at 93k, head gasket blew and broke something in lower end of motor-$3500. This is quite unheard of in a Honda 2.0 litre catalytic converter-$700. Now at 93k, head gasket blew and broke something in lower end of motor-$3500. This is quite unheard of in a Honda 2.0 litre motor with less than 100kmiles. The dealer has no want or even empathy to make this right. I was even willing to take a loss on a trade for a new vehicle. I have been assured by 3rd party that their isn't anyway this dealer went over the vehicle before selling it with out knowledge of issue. More