Haley Automall

terrible service I would not refer anyone to this service dept. they are very unprofessional and do not seem to care about the customer. The service advisor Jonathan/1 I would not refer anyone to this service dept. they are very unprofessional and do not seem to care about the customer. The service advisor Jonathan/1469 is the worst I have encountered. More

Emergency break down I had an emergency breakdown while in route to SC. The roadside assistance came out on Easter Sunday to get the car to the dealership. My husband went I had an emergency breakdown while in route to SC. The roadside assistance came out on Easter Sunday to get the car to the dealership. My husband went to the dealership first thing Monday morning to find out how long it would take. He was told that they couldn't look at it until noon. We called at 1:30 only to be transferred various times and upon being attached through the Toyota service department so after requesting the number to the Dodge service department, he was given a number that was no longer in service!!!! After FINALLY getting in touch with the Dodge service department around 1:45 by this time, they tell us they were just taking it back...at 4:30 my husband went to the dealership only to discover that they haven't even looked at the van yet!!! This is unacceptable!!! We told the dealership of the importance for me to be able to get on the road TODAY to SC only to discover at 4:30 that they hadn't even looked at it!!! So tell me how customer service is for Dodge??? You buy a new vehicle in an effort to have a full warranty for the just in case times you have a mechanical failure. In addition you also buy new to have the roadside assistance....(roadside assistance was awesome) yet they take it to s dealership who obviously doesn't care about customer satisfaction. We've owned a lot of vehicles and NEVER had such an issue getting WARRANTY work done immediately! Needless to say, I believe that we will soon be getting a different automobile that has a much better service department for emergency warranty work!!! More

Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project. My “Hall of Fame” list at Haley Toyota of Farmville: - joint failure. Vehicle performing as tow vehicle for an in-progress high priority project. My “Hall of Fame” list at Haley Toyota of Farmville: - Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”. - Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all. - Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement. Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit. More