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Hall Acura Virginia Beach

Virginia Beach, VA

4.8
419 Reviews

3200 Virginia Beach Blvd.

Virginia Beach, VA

23452

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419 Reviews of Hall Acura Virginia Beach

September 01, 2021

Service department always politely handled any situation, appointments taken on time and usually completed on time. I waited this time, so I checked out the showroom and found the new cars to be very expensi More

by Mytmoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Joseph Bruner, Robert Evangelista
Sep 03, 2021 -

Hall Acura Virginia Beach responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2021

Google Review: This place is a rip-off. Service Manager Dan Bruner and his team are scammers. I was charged for work not done; he refused simple refund. Stay away! Update 27 Aug: Note Response from Own More

by ktorsiello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Joseph Bruner
Aug 27, 2021 -

ktorsiello responded

No thanks Hall Acura. You could have made it right with a simple refund. I had issues with you before, such as having to mark my tires to ensure they were rotated properly. You failed. Bruner and his technicians are scammers.

Aug 31, 2021 -

Hall Acura Virginia Beach responded

Thank you for your feedback. We are sorry to hear you feel you’ve had a less than positive experience with our dealership. It’s our understanding you’ve been in contact with management regarding your concerns, and we hope you will give us another opportunity to earn your confidence back in the future. If we may be of further assistance, please reach out to our General Manager, Michael Komives, at 757.631.3060. Thank you.

Aug 31, 2021 -

ktorsiello responded

Correction: "...less than positive EXPRIENCES...(PLURAL)..." If you are so interested in customer service, why don't you have General Manager, Michael Komives, call me. You have my number. All I want is a refund for the work not done. Comes to about $35.00. What is so difficult about that?

August 24, 2021

Brian is awesome! He always takes care of me when I come in for a service. All around great experience! More

by Novia C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Aug 26, 2021 -

Hall Acura Virginia Beach responded

Hello, thank you for your kind review; we are happy to pass along your comments to Brian here at Hall Acura Virginia Beach! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 05, 2021

The Best service ever. Brian Thompson and Bernard Bright are Valuable Asset to your company. They both make me and all my family members feel like welcomed and unforgettable. More

by KESHA R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Bright , Daniel Joseph Bruner, Brian L Thompson Jr, Rare Espeleta, Robert Lecompte, Kara Jung, Michael Komives
Aug 07, 2021 -

Hall Acura Virginia Beach responded

Hi Kesha, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 04, 2021

Here on vacation, had warning lights took us same day More

by sbs029evan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Aug 17, 2021 -

Hall Acura Virginia Beach responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again! Take care!

August 03, 2021

I purchased a TLX from Ed Donaher. He and the whole sales department did everything they said they would. Fair price on a very nice car. Also had a few extras added on by the service department and had a exc More

by lambertsonmark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Evangelista, Brian L Thompson Jr, Rob Jones, Ed Donaher
Aug 17, 2021 -

Hall Acura Virginia Beach responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

July 29, 2021

I can only speak for their service department I went in for a yearly inspection. They were nice and accommodating. The dealership itself was extremely clean spacious and comfortable. More

by loveablered3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Joseph Bruner
Aug 14, 2021 -

Hall Acura Virginia Beach responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please give us a call. We're always happy to help!

July 23, 2021

Patricia,I want to thank you for all the work you put Patricia, I want to thank you for all the work you put into helping me find the perfect Hall Auto. I am never 100% comfortable in the hands of a “s More

by darlene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Maggard
April 29, 2021

My wife and I had a great experience with Pati at Hall Acura Pati listened and understood what we were looking for regarding the purchase of our 2022 MDX She followed up and followed through regarding More

by Tkopp148
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Maggard
Apr 30, 2021 -

Hall Acura Virginia Beach responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 16, 2021

I’ve purchased several Acuras and Hondas. My recent purchase of the 2022 Acura MDX was an awful experience. I love the car and redesign, but recommend another dealership. No customer loyalty, lack tran More

by ljhoward4318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernard Bright, Donnie Howard, Jennifer Cain
Apr 21, 2021 -

Hall Acura Virginia Beach responded

Lisa, thank you for taking the time to voice your concerns with our Regional General Manager, George Ransom, and Matt Kuhlman. It’s disappointing to hear that you are not satisfied with your purchase. We have thoroughly reviewed your purchase documents, and as we discussed, your transaction was properly disclosed to you in accordance with our company policies. If we may be of further assistance, please reach out to George Ransom at 757.431.9956. Thank you.

Apr 22, 2021 -

ljhoward4318 responded

Thank you for the response; however, the paperwork and dealership policies were never in question. It is about doing the right thing by your customer. The bottom line is Hall Acura has ZERO customer loyalty and the deal was a BAD deal for me. Over 7+ banks questioned the upside down deal. My credit is excellent & Hall Acura gave me no choice, but to accept a bad deal. The difference is $5k. If they would have worked with me, they’d have a repeat customer(since 2008). Now, I will never buy an Acura or Honda again after this experience. Bottomline is the management from the top on down never once asked how they could fix it. That’s not good customer service. Good old boy approach toward a female customer.

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