Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hall Chrysler Dodge Jeep RAM Virginia Beach
Virginia Beach, VA
1,055 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,055 Reviews of Hall Chrysler Dodge Jeep RAM Virginia Beach
October 10, 2026
Beware of the poor quality control and dishonest management at this service center. During a service visit, this shop severely over-torqued the wheels on my RAM 1500 well beyond the manufacturer's s management at this service center. During a service visit, this shop severely over-torqued the wheels on my RAM 1500 well beyond the manufacturer's specifications. When I went to remove my front wheels to change my own brake pads, the lug nuts were blasted on so tight I had to physically stand on a 4-way lug wrench and use a sledgehammer just to get the tire off the rotor face. When the shop finally put the truck on a lift today to correct the mistake, the rear wheels were clocked at 230 lbs-ft of torque. The front were at 170 lbs-ft because I changed the brake pads myself and removed and put the wheels back on by hand. The 230 lbs-ft is well past the factory 130 lbs-ft specification. Before the truck was on the lift, I brought this to the attention of Service Director Jason. His first explanation was that an intern performed the work. If so, where was the supervision? An unsupervised trainee shouldn't be running an impact gun on customer wheels or signing off on a 28-point inspection. He then claimed in an email that they "only removed one tire for a tire repair" to avoid taking responsibility. However, my official invoice lists a "World Class Vehicle Inspection," and their digital Kaarma report explicitly logs precise front AND rear brake pad measurements. A mechanic cannot properly measure front and rear brake pads without removing the wheels. Either this shop is falsifying multi-point inspections on customer files, or the Service Director misrepresented the facts in writing to cover up over-torqued wheels. When confronted face-to-face with their own documentation, General Manager Abby refused to look at the paperwork and doubled down on the dishonesty by claiming a World Class Vehicle Inspection does not even include taking off tires. When I immediately asked her how a technician is supposed to accurately check inner brake pads without removing the wheels, she backed up and said, 'well, I am not a mechanic.' She continued with the very dismissive attitude and tried to air personal information of her staff out to me. They did not try to upsell me services, but when confronted with their actual sloppy work, they pass the buck. A formal complaint has been submitted to the Better Business Bureau (Case #25361142), and the corporate regional office has been notified. Check your lug nuts before driving away from this shop. On a positive note, Phil, the advisor who handed me the invoice after the work was done, was very kind and apologetic about the situation. More
by JFEICK
Employees Worked With
Abby Jo Meeks, Jason Mays, Phil Causey, Wendy Hodges
June 30, 2026
The state inspectors at Jeep didn’t understand how Jeep JT day time running lights and parking lights worked together. One of the reason the failed me. Inspector should understand how the truck works. Was JT day time running lights and parking lights worked together. One of the reason the failed me. Inspector should understand how the truck works. Was told my truck would take an hour for oil change, tire rotation and state inspection. Took over 3. Won’t be back there again. More
by JeepJT23
Employees Worked With
Kasey Prass
June 05, 2026
Cornelius was AMAZING — five stars! He made my husband and me feel welcome and comfortable from the start. He was professional, communicative, and genuinely focused on helping us find t He made my husband and me feel welcome and comfortable from the start. He was professional, communicative, and genuinely focused on helping us find the right vehicle for our needs rather than simply making a sale. He went above and beyond to ensure we felt confident in our decision. I highly recommend asking for Cornelius. During our test drive, we noticed the front driver's side tire had a leak and the rear passenger-side tire had a nail in it. Cornelius immediately assured us the issues would be taken care of, and they were repaired before we took delivery of the vehicle. Unfortunately, our experience after the purchase was much different. The day after bringing the vehicle home, the check engine light came on after it sat overnight in our driveway. My husband used an OBD2 reader, which indicated an ignition coil 4 failure. I immediately contacted Cornelius, and we brought the vehicle back to the dealership. When we arrived, we were told the issue would be addressed, and we were provided with a loaner vehicle. However, communication became inconsistent. After several follow-up texts, we received very few updates other than being told the vehicle was still being diagnosed and that we should not worry because the dealership would do the right thing. Eventually, Dennis called to let us know the vehicle was ready for pickup, but he was unable to explain what had been diagnosed or repaired. Given our concerns, he invited us to come in and discuss our options. When we arrived, the atmosphere felt noticeably tense. My husband asked whether we could simply cancel the deal and get our trade-in vehicle back. We were told that was not an option and that our only choices were to keep the vehicle or use the dealership's 7-day exchange program. We explored adding a bumper-to-bumper warranty for peace of mind since I spend a significant amount of time driving for work. Our options were either paying approximately $900 upfront to add the coverage immediately or increasing our monthly payment by about $100 for coverage that would not begin for at least 60 days. Neither option felt reasonable, so we looked at alternative vehicles on the lot. We found one that was very similar to the vehicle we purchased, only to learn that we would need to bring an additional $5,000 to make the deal work. Ultimately, we decided to keep the original vehicle. What disappointed us most was our interaction with Dennis. Several comments came across as dismissive and unnecessarily sarcastic. He appeared frustrated by our concerns and often seemed unwilling to acknowledge them. Rather than helping us feel confident in our purchase, the conversation left us feeling uncomfortable and unheard. While Cornelius provided exceptional customer service and was a pleasure to work with, the handling of our concerns after the sale significantly impacted our overall experience. If you're considering purchasing a vehicle here, I hope your post-sale experience is better than ours. More
by lreneew1120
Employees Worked With
Cornelius
March 20, 2026
I normally don’t post things like this, but people need to be aware of what I’ve experienced with Hall Ram Dealership and the larger Hall Dealerships group. What started as a recall repair in March 2025 t to be aware of what I’ve experienced with Hall Ram Dealership and the larger Hall Dealerships group. What started as a recall repair in March 2025 turned into a complete nightmare. After replacing my high-pressure fuel pump, the dealership failed to replace single-use fuel lines. Less than two weeks later, that line ruptured on the interstate—creating a serious fire hazard—and I had to pay out of pocket to tow it back. From there, things only got worse: Repeated repairs and misdiagnoses Being charged for parts I never approved (over $1,500 that had to be removed) Being told I needed a $5,100 head gasket repair… that turned out NOT to be the issue Unauthorized work performed without my consent Finding metal shavings in the engine after they opened it without approval Being told I needed a full engine replacement After 54 visits, I met with management and we agreed they would return my vehicle in running condition and wipe the charges. Instead, I got my vehicle back not running at all. It gets worse — I have video of the vehicle being driven by the dealership AFTER metal shavings were found in the engine… and that’s when the engine finally seized. Now I’m left with: A vehicle that doesn’t run $6,800 in repair costs Extensive damage that did not exist before their work I have documentation, photos, text messages, invoices, and video evidence of everything. At this point, I’ve retained legal counsel and will be pursuing action unless this is made right. If you value your vehicle, your safety, and your wallet, I strongly recommend thinking twice before trusting Hall Ram Dealership or any Hall Dealerships location. This has been one of the worst service experiences I’ve ever dealt with. More
by frank.tucker
Employees Worked With
Jeff Bryner
