Hallmark Hyundai Flowood

The Service & Staff were great and the sitting area was clean. It was my first time at this location and I was very impressed and will consider them for my next purchase. clean. It was my first time at this location and I was very impressed and will consider them for my next purchase. More

The service department is absolutely horrible. It took 6.5 weeks for them to change my alternator which is a 2 hour job. They could never give updates on the car because they couldn’t find the tic It took 6.5 weeks for them to change my alternator which is a 2 hour job. They could never give updates on the car because they couldn’t find the ticket. Finally we call and they tell us the problem was diagnosed only to be told a week later it wasn’t diagnosed. My car was at this dealership for 5+ weeks before anyone even looked at it. Absolutely ridiculous…. More

When I tell you I hate Wilson Kia. Words can't even describe how much I HATE them, and their service dept. The young lady that always answers the phone is so rude and uncaring. I called today to tell t describe how much I HATE them, and their service dept. The young lady that always answers the phone is so rude and uncaring. I called today to tell them about problems I was having with my Sorento, and the young lady's response was, " well we don't have anything available until January 2022." I asked what was I supposed to do about getting someone to look at my truck? Her response, " well, you can bring it in, but we still won't be able to get to it until January." So rude and uncaring, just like this dealership. If I thought my truck could make it to Meridian to their Kia dealership, that's exactly what I would have done. But I knew my truck would not make it that far. Meridian Kia is absolutely the best Kia dealership to go to. They are very professional and caring, with superb customer service. Which Wilson Kia does not have. I don't know what I'm going to do in the meantime, but I'm still trying to find someone to look at my truck. Please, whatever you do, don't take it the Wilson Kia service dept. You will be sadly disappointed. DISAPPOINTED CUSTOMER More

Good morning every time I come in here I am greeted by the most friendliest person ever Mrs.Shellie she is awesome.Thank you so much!! the most friendliest person ever Mrs.Shellie she is awesome.Thank you so much!! More

I recently purchased a new 2021 Kia Seltos in April 2021 and I had the best salesman Joshua Archie. Joshua made sure I left the car lot in a new vehicle. I will recommend him to anyone who wants great cust and I had the best salesman Joshua Archie. Joshua made sure I left the car lot in a new vehicle. I will recommend him to anyone who wants great customer service. Joshua was very professional and helpful. Thanks again Joshua. Keep doing a great job and continue to make your customers happy. More

Do NOT trust these people! They sold us a car where we had to get a new battery for it a month into having it. We have had severe problems out of it since then including the engine and you have to go thro had to get a new battery for it a month into having it. We have had severe problems out of it since then including the engine and you have to go through everyone in the place to get any information and it still is not what you want to hear. I can not trust anyone up there. One person tells you oh yeah it only had one quart of oil in it while another tells you it was full. But you know there was only 3 quarts in there out of 5. They do not like to help you unless you want to pay out of pocket even though you are on warranty. Can’t even count how many times we have been on the lot to talk to these people to get things done and they still don’t even though they say yeah we got it it done or are about to. Had an appointment for my car to be the first one looked at one morning yet it wasn’t looked at until after 12pm after we kept calling to see if they have looked at it. It’s stupid how much crap someone has to go through and the lies you have to listen to from so many people. More

The Wilson Kia dealership in Flowood, MS is the worst and has the rudest people I’ve had to deal with in a long time. I do not recommend this dealership for buying or having your car serviced at. Definitely has the rudest people I’ve had to deal with in a long time. I do not recommend this dealership for buying or having your car serviced at. Definitely find another location to take your vehicle to. More

Most horrible experience Since they want to delete and hide my google review I will just copy and paste it here! STORY TIME: Hello friends let me fill you in on what has b Since they want to delete and hide my google review I will just copy and paste it here! STORY TIME: Hello friends let me fill you in on what has been going on. If your in the market for a vehicle steer clear of Wilson Auto Group! On Father’s Day my husband bought me a 2014 Chevy Traverse from them. I had it about a week and he noticed my tail lights was not working and the airbag light was on. So we took it into the service department, Now mind you we bought the extended warranty. I told them when I dropped the vehicle off on Monday that I had a large family and on that Friday I had to make a trip to Tennessee to take my grandma home. Well I went all week with no word on what was going on with my vehicle. So Thursday comes I call and text inquiring about my vehicle and reminding them that I had the trip and large family. I was told they still had no clue what was wrong with my tail lights. The next day I call and ask if they could at least get me a rental car because I had to make the trip and I been out of a vehicle all week with 4 kids. They wait til 4:30 in the afternoon to try to find me a rental car and of course they could not find one. They then get a 2016 Kia serinto (seats 5) off their lot. Again let me remind you I have 4 kids, me, my husband, plus my grandma that I needed to get to Tennessee. We also was going to stay for a week as a last mini vacation before school started. WELL that couldn’t happen because Wilson Auto Group service department. We are on our trip to Tennessee and it begins to rain. I turn on the windshield wipers and they are literally rotten so I had to pull over and buy new wipers (which I was never reimbursed for). I finally get my vehicle back after them having it a week and a half. So I have my car approximately a week and noticed my thermostat would get stuck and my air would blow warm. So I took my vehicle BACK to them and they kept it another week. This whole time again no calls no updates no nothing the whole time they had my vehicle. I call on Friday was told they was test driving it. I text about 4:30 Friday afternoon and was told my vehicle would be ready next day. I called the next morning I was told I would get a call back to tell me if it was ready. I call at noon asking AGAIN about my vehicle and was told it had been sitting and waiting on me. When we pick up our vehicle we was told they had to change my water pump cause it was leaking. I drove my car approximately a week and it started AGAIN with the temperature gauge sticking. I called Wilson Auto Group and was told to take it to my local Chevy dealership. So I took it to Rodgers Dabbs Brandon. My car has been there since Friday and the only reason it’s been there that long is because Wilson Auto Group is refusing to communicate with them like they done me and they now are saying my warranty is out due to the time limit. BUT YET they told Rogers Dabbs I guess we will have to pay for it and turned and called me telling me the warranty was out. I have called since Monday trying to talk to a GM or owner and can not get a call back. Rogers Dabbs has called me numerous times with updates and asking if I have heard from Wilson Auto Group due to them not getting calls back. I am totally at my whits end with that company and how they do business. So Unless you want to waste time and money I would NOT NOT NOT NOT BUY FROM WILSON AUTO GROUP!!! OH AND LET ME ADD the reason for the new issue is due to someone fooling with the electrical and causing it NOT due to the part just breaking on its own!!! More

I purchased a 2011 Hyundai Elantra from this dealership. The first time I made a service appointment I was referred to a young lady name TRISHA. I want to commend this lady, she has always been so very p The first time I made a service appointment I was referred to a young lady name TRISHA. I want to commend this lady, she has always been so very professional and goes out of her way to make sure I am satisfied with my service. I've witnessed, while waiting for my car, her dealing with a not so satisfied customer that was waited on by another service employee. She was so understanding and professional dealing with them. She offered a solution which the customer gladly accepted and actually calmed down while Tisha waited on her. This girl deserves a reward, award and even a raise!!! She is always great in her dealing with customers. I can't say that about the owner!!!! More

I was so extremely satisfied with the service I recieved 2+ weeks ago. I was blown away by the kindness and willingness to help. The cashier was so welcoming and friendly. Trisha is always so pleasant and h 2+ weeks ago. I was blown away by the kindness and willingness to help. The cashier was so welcoming and friendly. Trisha is always so pleasant and helpful. As for the technicans, they could use a little "sharpening" up- but those two young ladies are GREAT assets to your business. I would highly reccomend your service department. - Satisfied Customer 2013 More