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Halterman's Mitsubishi - Service Center

East Stroudsburg, PA

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7 Reviews

7 Reviews of Halterman's Mitsubishi - Service Center

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May 12, 2021

"I’ve been visiting Halterman’s again, and I must say that..."

- Leimurd

I’ve been visiting Halterman’s again, and I must say that it’s been a pleasure. Service has been pleasant and the work great as expected. Now, I met Eli Rivera today. He was wonderful. Very attentive and he looked out for my every need. I hope I get him as the service technician next time.

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Recommend Dealer
Yes
Employees Worked With
May 15, 2021 -

Halterman's Mitsubishi responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 17, 2020

"Service Department Woes"

- Leimurd

Haltermans is not a horrible place. I just want to share an experience so that you can make informed decisions. A horrible service advisor named Brian Dipasquale has always been a boon to work with. Unprofessional and demeaning in every way, he has shown no concern for my needs as a customer. He acts like he doesn't even want to work there. Let’s just say that we have had a few exchanges that were negative in nature. On December 3rd, 2019 I took the vehicle Halterman's with concerns about my rear calipers and brake pad wear. One service advisor told me to bring the vehicle in for free, but Brian happened to be the advisor who greeted me again. He tried to charge me and things got ugly once again as I asked for the original advisor who helped me over the phone. Needless to say, they saw my vehicle and inspected it free of charge. They found no issues. Now, January 17th, 2020, I visited my mechanic for rear brake pad replacement, but before beginning the job, he pointed out the fact that that a wheel lock was missing from my vehicle. I’ve been driving since December 3rd with 4 out of the 5 lugs in one of my wheels! I’m my glove compartment, he also found one fresh /brand new lug inside the pouch holding the wheel lock key. So, how could this wheel lock come off simply from driving for a little over a month? I promptly called Halterman's about this and they told me to take the vehicle in. So, I took it that same day, and whom did I encounter? Brian again. After another negative exchange of words, I spoke with other reps who said the following: “Maybe someone tried to steal the wheel.” The problem with that is the fact that the wheel lock was what would have been removed to steel said wheel. So, the thief removed the wheel lock and left 4 regular lugs? They somehow removed the lock (with no key) then decided to leave the wheel? The other explanation was “maybe it just came off during the month of driving. Really? That doesn’t even make sense. I was then told about the rigorous steps Haltermans takes when reinstalling lugs etc. Bottom line: Halterman's wouldn’t help replace the locks, and they refused to take responsibility for their work performed. Honestly, how can a wheel lock just come off of a wheel? They were the last service department to touch the vehicle. Lastly, could Brian have anything to do with this? I’ll never know. But what I do know is that I will not trust Brian from Halterman's service department ever again. Meanwhile, if I want to have 4 wheel locks again, I have to spend $500.00 for a new set of 4.

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Recommend Dealer
No
Employees Worked With
Brian Dipasquale
January 27, 2017

"Pleasant service experience!"

- Joe

Bringing a car into a dealership service center can be anxiety ridden, not so here at Halterman's Toyota in East Straudsburg. All the people were extremely polite, friendly and helpful. The dealer ownership there should be very proud of their service department, especially Clint and the ladies behind the payment counter. The customer service there was superlative. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Clint
September 20, 2016

"Halermans is awesome!"

- Ariellew529

They were very friendly and helped me pick a great car and for a great price! I highly recommend buying your next car at haltermans!

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Yes
Employees Worked With
Rodney Wilson
March 02, 2014

"Every single person was friendly and helpful, especially..."

- Slumi

Every single person was friendly and helpful, especially Melissa & Amanda. They kept me updated while waiting for my remote start. I highly recommend Halterman's.

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Recommend Dealer
Yes
Employees Worked With
Amanda
December 20, 2013

"It was such a pleasure to arrive at the beautiful new..."

- spx34psb

It was such a pleasure to arrive at the beautiful new dealership building and to drive in for a quick service. Melissa made us feel like family and took immediate control of having our car service. She also guided us to the seating area of the showroom which was very comfortable and relaxing. Melissa came back in 1/2 hour and our car was serviced to our satisfaction. She does such an outstanding job in seeing that our car is serviced professionally and in making us feel at home. She is a great asset to the Toyota Dealership and we will continue to buy Toyotas in the future that add to the six we have already purchased in the past. Melissa is committed to the highest quality of customer service. Thank you. Joe C

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Recommend Dealer
Yes
Feb 21, 2014 -

Halterman's Mitsubishi responded

We greatly appreciate the amazing review. We look forward to working with you in the future.

May 19, 2013

"I had a wonderful experience as always with my service..."

- gpdmil

I had a wonderful experience as always with my service call. I rated the price as good rather than great because I have nothing to compare it. My only negative is that the service maintenance feature that tells me when it is due was not reset. This did not happen also the last time I had it serviced(6 month or 7500 mile service) so my car still has the 6 month service countdown showing. I do not want to return to dealer just to have that reset. In all fairness, I did not remind the service person to reset it. I assumed on my 7500 mile/6 month service that it was part of the warranty service. However I forgot on last visit(15,000 or 1 year) for service to remind them to reset that.Perhaps it can be noted in my service record to do that. I guess it is not an automatic part of the warranty (every 7500 miles) service. Otherwise, everything was explained to me and all that I requested to be checked and more was done in a courteous and timely manner.

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Recommend Dealer
Yes
Employees Worked With
Advisor-Dan
Oct 25, 2013 -

Halterman's Mitsubishi responded

WE greatly appreciate the business!

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