Hanania Chrysler Dodge Jeep Ram

A part was ordered for our Jeep at our first oil change appointment. We were never notified that the part came in and when we asked about it at our 2nd oil change appointment we were told it was on "back appointment. We were never notified that the part came in and when we asked about it at our 2nd oil change appointment we were told it was on "back order" and that it should be in "next week". We waited for a call and again never received one so about a month later I called to check on the ordered part and shockingly it was there, we just weren't notified. I scheduled for the replacement part to be installed and was told that my husband would be given a rental car for the day, there was no car available and he had to wait at Enterprise for a vehicle to become available. I am not happy with the lack of communication and follow up received from the service dept. In our case, I don't believe our replacement part would have been done if we would not have been diligent and requesting updates. As far as the actual service of the replacement part and previous oil changes the mechanics have done a great job. More

Edward Gordon did an amazing job, thirst time in my life i trusted a sales manager. i trusted a sales manager. More

Nice person to deal with, John McQuain. Just wish you had a manual with instructions on the jeep. Would have been nice if you gave a little extra, like a first aid kit or some tools or a Just wish you had a manual with instructions on the jeep. Would have been nice if you gave a little extra, like a first aid kit or some tools or a fun survival kit. Something extra after spending an exorbitant amount of money would have been nice. It would also provide an incentive to buy again and to tell friends and family to look into buying your product. Good news travels fast....unfortunately bad news travels even faster. Otherwise, my experience with John was very good. He's a true asset to the company. More

I owed a call back from a VM received from Yvette. In a word, superb. It started where your service staff was helping an elderly couple who got dropped off by a taxi to pick up their Chevy Impala whic In a word, superb. It started where your service staff was helping an elderly couple who got dropped off by a taxi to pick up their Chevy Impala which was obviously across the street. Whereupon your guys arranged transportation and allayed their fears. Truly BRAVO. And, your process, communication in the assessment and SW update on my jeep was equally superb. Thanks much, will assuredly be back. Cheers, tom More

Our service advisor was great to work with. He explained everything that would take place and delivered the vehicle earlier than expected. A fantastic service experience. He explained everything that would take place and delivered the vehicle earlier than expected. A fantastic service experience. More

Good service and explanation of process / vehicle status . Nice job. Thank you for your help. . Nice job. Thank you for your help. More

My service advisor was polite and efficient with my vehicle and made sure to keep me updated throughout the entire process. He also did recommendations of the next service that would be needed as well. vehicle and made sure to keep me updated throughout the entire process. He also did recommendations of the next service that would be needed as well. More

I had a great experience. Dropped in without an appointment and they went to work. Very polite and professional. Dropped in without an appointment and they went to work. Very polite and professional. More

My service advisor (Louis? ) was very helpful and informative about the repairs. I hope I get him for my next repair. ) was very helpful and informative about the repairs. I hope I get him for my next repair. More

Eddie (Odai Alsalahat), our sales rep, was very helpful and accommodating - he is very efficient, knowledgeable and service oriented/attentive. Thank you Eddie - we love our new Jeep Wrangler Sahara, pur and accommodating - he is very efficient, knowledgeable and service oriented/attentive. Thank you Eddie - we love our new Jeep Wrangler Sahara, purchased June 19th. Sally and Herb Schild More