
Hanania Volkswagen of Orange Park
Jacksonville, FL
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Customer service is less than desirable. They only care about making the sale, it doesn’t matter if it make sense or not. The service department seems to be understaffed. It is unacceptab They only care about making the sale, it doesn’t matter if it make sense or not. The service department seems to be understaffed. It is unacceptable to have to wait two weeks for repairs or to have a key programed. Phones aren’t answered in a timely manner. And, The Customers are left holding the bag.. More
My experience at vw orange park was good. Marquis did a great job in listening to my needs and wants. What I liked especially was that he was not pushy and worked with his Mgr on getting me t Marquis did a great job in listening to my needs and wants. What I liked especially was that he was not pushy and worked with his Mgr on getting me the best deal they can. From time I requested to see him from an email he sent me earlier that day, he didn't leave my side till the deal closed. Above and beyond was the service Marquis gave, see him, he won't disappoint 🤗 More
Great service the minute I walked in the service office. Natalee took good care of me. Let me know when the car was taken back to service and when the car was ready. Natalee took good care of me. Let me know when the car was taken back to service and when the car was ready. More
Met with Mr. Toraine Campbell to purchase a vehicle. His positive energy, kindness and patience set him apart. Very nice experience! Highly recommend this dealers Toraine Campbell to purchase a vehicle. His positive energy, kindness and patience set him apart. Very nice experience! Highly recommend this dealership. Don't forget to ask for Toraine! More
Service department was great. They were busy but Nicolas got me in for an oil change and out in about 30 minutes. They were busy but Nicolas got me in for an oil change and out in about 30 minutes. More