Hanania Volkswagen of Orange Park

Customer service is outstanding. There was a hiccup, However, the issue was handled efficiently and my customer service rep was EVERYTHING...Ensuring I was satisfied. There was a hiccup, However, the issue was handled efficiently and my customer service rep was EVERYTHING...Ensuring I was satisfied. More

Great Experience from the beginning, Douglas was great all staff friendly, fast friendly and expedient service, Great finance department Mike was great! Highly recommend. all staff friendly, fast friendly and expedient service, Great finance department Mike was great! Highly recommend. More

Service representative is very good and even though under staffed got me in on time and out in a reasonable time. Car wash is never available. Lou Ann did a good job as well as the cashier..Ms. Blue.. very c staffed got me in on time and out in a reasonable time. Car wash is never available. Lou Ann did a good job as well as the cashier..Ms. Blue.. very clean dealership More

I always felt valued and respected at VW of Orange Park. A relationship that began in 2012 and continues to this day. A relationship that began in 2012 and continues to this day. More

Made an appointment for quick lube. Still took and hour an forty-five minutes. Only returning for warranty work. Still took and hour an forty-five minutes. Only returning for warranty work. More

My 83 year old mother came in for a troubleshoot of her instrument cluster. She arrived at 10:42AM and her vehicle was not ready until 6:40 PM. The technician approached my mother around 2:30-2-45pm to in instrument cluster. She arrived at 10:42AM and her vehicle was not ready until 6:40 PM. The technician approached my mother around 2:30-2-45pm to inform her that it would be another 2- 3 hours before completion and that they had just pulled the vehicle to the back service area. Another wait ensued and the service tech failed to contact her once her vehicle was ready and we knew that they closed at 7PM. We actually left at closing time with the vehicle after the troubleshooting was completed. Another customer came in for an oil change after my mother had arrived and his service was completed & he left before before her vehicle was completed (unbelievable!) None of the service advisors present that day are listed in this survey. I understand being short staffed but this was extreme on all levels. Aweful experience. More

Service rep was very concerned about the service I requested for my VW Jetta. He went the extra mile!! requested for my VW Jetta. He went the extra mile!! More

Kevin did a wonderful job assisting us in getting a new car. The entire staff was very kind to us throughout our transaction. Thank you for making this big decision as smooth as possible. car. The entire staff was very kind to us throughout our transaction. Thank you for making this big decision as smooth as possible. More