Hanania Volkswagen of Orange Park

We do not recommend Volkswagen of Orange Park. My husband talked with Tony, Daniel and Will L. (General Manager)....only promises and lies. They all are well trained to bullying people into buying a car. Do talked with Tony, Daniel and Will L. (General Manager)....only promises and lies. They all are well trained to bullying people into buying a car. Do not spend your day there and do not explain different people what you are looking for. They don't care. In my opinion they use dirty sales tactics. Worst experience for us. We left upset, disappointed and angry. More

The service department is fast and the work was done right the first time at a fair price. They always treat me with respect and are very friendly right the first time at a fair price. They always treat me with respect and are very friendly More

If you live in Orange Park, I do recommend this dealership. Other than the long drive, it was repaired in a timely manner. Thanks guys! dealership. Other than the long drive, it was repaired in a timely manner. Thanks guys! More

Excellent customer service. Joseph was very helpful. Took care of both our cars right away. We will return for our scheduled service in the future. Thank you. care of both our cars right away. We will return for our scheduled service in the future. Thank you. More

Awesome service. Extremely knowledgeable and fast. Matt was happy to explain the issue and Mo was a pleasure to deal with. I would recommend completely. was happy to explain the issue and Mo was a pleasure to deal with. I would recommend completely. More

Always good service. Have never felt they were taking advantage of because I’m an elderly woman. They have serviced my car since I purchased it advantage of because I’m an elderly woman. They have serviced my car since I purchased it More

This was my first visit to VW of Orange Park. Friendly service, was a bit busy the day of my appointment but everyone was working hard. Will probably make them my service dealer. service, was a bit busy the day of my appointment but everyone was working hard. Will probably make them my service dealer. More

It was clean,great friendly service, they offered coffee and water while u wait and the Service Department fixed my car in a timely manner and water while u wait and the Service Department fixed my car in a timely manner More

Poor sales and service. I purchased a vehicle and it was awful from the beginning. I had the vehicle for a day and it was jerking and it shut off a few times. Now the vehicle was as-is. I called my sales awful from the beginning. I had the vehicle for a day and it was jerking and it shut off a few times. Now the vehicle was as-is. I called my salesman Noah to inform him of the issue and returned the car. The next day I picked the car up and had the very same issues. I returned the car, this time they kept the car for about a month. I was told they had to order a part for the vehicle. I was contacted saying my car was ready and guess what...the same issues. To be honest I don't think any maintenance was done to the vehicle. I contacted Noah and told him about the issues and his response was "Well you did purchase it as is". I totally understand, but I would've at least thought that before selling a vehicle, the dealership would've done some type of maintenance inspection. Oh well I'll never ever purchase or recommend this dealership to anyone. More

Some nice employees, but dishonest on many fronts. The Some nice employees, but dishonest on many fronts. The finance manager tried to increase the price by $10,000 with extras, like extended service w Some nice employees, but dishonest on many fronts. The finance manager tried to increase the price by $10,000 with extras, like extended service warranty, without me noticing. I had the press the issue for him to be transparent about the pricing and then take those off. There were two big obvious issues that I should have noticed but didn't on the test drive and my inspection. The infotainment screen was messed up but was manually dimmed. I noticed the screen wasn't working correctly on the way home from the dealership after I turned the screen back to normal brightness. I immediately contacted them about it, but they never responded to me after email and call. When I approached the sales manager in person, I was told that I bought it AS IS and that they weren't obligated to do anything. There was a power train issue that is luckily under warranty still. I also noticed it on my drive home from purchasing the vehicle. After approaching them with that issue it was the same response. I was told by the salesman and on the website that they only sell good used cars after a thorough inspection, but they're either lying about doing an inspection or they just tried to cover it up. I'm not a car guy, but immediately noticed the issues on the way home from the dealership. I know that it's my fault for not noticing the issues before purchase, but I wanted to give them the benefit of the doubt thinking that they were being honest about the car. More