Hanania Volkswagen of Orange Park

Poor Customer Service I booked a 9:30 a.m. service appointment on-line a week in advance. The car issue reported was a humming sound coming from front wheels. I brought t I booked a 9:30 a.m. service appointment on-line a week in advance. The car issue reported was a humming sound coming from front wheels. I brought the in at the appointed time, checked in, and took the dealer shuttle home to await word on the problem. I heard nothing from the Service Dept. all day. The next day, I again waited for a call. At 3:30 p.m. I received a call stating that they had been "backed up" in service, but the problem had been diagnosed as front tires. I agreed to replacing all 4 tires and alignment. I heard nothing more that day. The third day I waited all day for a call. Finally I called around 5 p.m. for a status report. The Service Rep. said the car on the alignment rack and would be ready shortly. He they didn't get the tires needed until that afternoon. So, I was without a car for 3 full days for a tire change. This dealer needs to inform customers of the status of repairs in a timely fashion, including any delays. The only reason I rated them 2 stars is they did fix the reported problem, otherwise my experience was totally '1-star.' I will never have my VW serviced at this dealer again. More

Very helpful and attentive Drove 3 hrs from Tampa to get Very helpful and attentive Drove 3 hrs from Tampa to get a great deal Nice staff G g g g g g g g g h Very helpful and attentive Drove 3 hrs from Tampa to get a great deal Nice staff G g g g g g g g g h More

This was the best experience I have ever had buying a vehicle!!! Every one was very nice and professional. Came in just looking and we purchased vehicle!!! Every one was very nice and professional. Came in just looking and we purchased More

OP VW service department is the best and always comes through even at the end of the day! Ian was fast friendly and informative! On top of his game and customer relations through even at the end of the day! Ian was fast friendly and informative! On top of his game and customer relations More

Very professional service department. They keep you informed and clean your car when it's done.I drive 40 miles for there service. We need service and sales in Fernandina Beach/Wildlight/ Yulee area. informed and clean your car when it's done.I drive 40 miles for there service. We need service and sales in Fernandina Beach/Wildlight/ Yulee area. More

Steve Hoggle has sorted out some issues in an excellent way Very fair man Ian in service extremely good Overall very happy with work done on vehicle way Very fair man Ian in service extremely good Overall very happy with work done on vehicle More

Awesome “long distance” purchase experience. After an extensive search for the Atlas Cross Sport that fit our wants and needs Volkswagen of Orange Park and Brian King,Internet Sales was the place After an extensive search for the Atlas Cross Sport that fit our wants and needs Volkswagen of Orange Park and Brian King,Internet Sales was the place and the perfect representative of VW OP. His professionalism and pleasant attitude made this a truly pleasant buying experience. He answered all our questions, pricing discussions, paperwork virtually. Coming from 2 1/2 hours away he respected our time by having documents ready, vehicle detailed and took the time to personally go thru the vehicle to assure everything was completed. The dealership was respectful of social distancing, masking was offered. The facility felt clean and hand sanitizer was available. Thank you for a pleasant experience. More

Best Service I've Ever Experienced One of best dealerships I've dealt with. Brian King sold me my car. Completely honest. Knows cars. Didn't try to sell me the car. Instead, had in-d One of best dealerships I've dealt with. Brian King sold me my car. Completely honest. Knows cars. Didn't try to sell me the car. Instead, had in-depth conversation with him about car dynamics. Received immediately follow-up from him each step of the way. Delivered car to me himself on a Saturday completely detailed. VW of Orange Park warranties their used car drive-trains, something I've never seen before. Gave me complete confidence that I was making a good decision. Would buy from Brian and this dealership next time if I have a chance. Eddie in finance department was also terrific. Arranged financing in only a few minutes. Outstanding service all the way around. More

I purchased my vehicle at this dealership and get the services done and always receive great customer service. The staff are all friendly and professional. services done and always receive great customer service. The staff are all friendly and professional. More

Unprofessional I took my vehicle in for squeaking brakes. I was told that they’re could not duplicate the problem. The blew out brake dust and test drove the vehicle I took my vehicle in for squeaking brakes. I was told that they’re could not duplicate the problem. The blew out brake dust and test drove the vehicle no problems. While I was picking up my vehicle the dealership misplaced my keys. I noticed my keys and pointed them out to the attendant. They forgot to put a tag on the keys. After we drove away from the dealership the brakes noice was evident. I called to schedule an appointment with another dealership. The technician explained to me that the noice we were hearing is normal with all Volkswagen vehicles. And he said that the other technician should have shared this information with me. I will be taking my vehicle to another repair facility from today forward. This is my second bad experience with this dealership. There will be no third. Remember it’s your loyal customers that help keep the lights on. More