Hanania Volkswagen of Orange Park

I was in for an oil change. Angel and his team provided exceptional customer service. He’s definitely an asset. Thank you. Ralph, who’s last name and image, who are not represented in this review, allo exceptional customer service. He’s definitely an asset. Thank you. Ralph, who’s last name and image, who are not represented in this review, allowed me to test drive the 2020 Passat at Noah’s behest. Hmmm, where’s Noah’s Last name and image? More

Kumar was outstanding! He helped me plan out the perfect surprise for my wife and his team did an amazing job at setting up and staging the entire thing! It was wonderful and it’s all because of this fantas surprise for my wife and his team did an amazing job at setting up and staging the entire thing! It was wonderful and it’s all because of this fantastic team! More

Noah Grant is awesome upfront and very knowledgeable he will get you in a vehicle that you will enjoy to have. Thank you Noah for all your hard work. will get you in a vehicle that you will enjoy to have. Thank you Noah for all your hard work. More

I had a great experience at this dealership everyone was very helpful and Noah Grant went the extra miles literally by driving my trade in to the dealership. very helpful and Noah Grant went the extra miles literally by driving my trade in to the dealership. More

Jc Matthews was our sales person. Very professional and with a great personality. These are the 5 & 6 th cars from OP VW thank you with a great personality. These are the 5 & 6 th cars from OP VW thank you More

Another Great Certified Pre-Owned Purchase Experience! Just did a deal with the Internet Sales Department for a Certified Pre-Owned they had listed. From the initial emails, test drive, and purchasing/trad Just did a deal with the Internet Sales Department for a Certified Pre-Owned they had listed. From the initial emails, test drive, and purchasing/trade-in process it was all smooth as silk. Spent less than two hours in in person to drive my "new to me" CPO off the lot! There is a reason I have been a customer of this dealership for 16 years (they take care of our two Volkswagen's). It is the customer service and personal interactions. More

Disappointed customer My car was taken to the Orange Park dealership for repair of the rearview camera which was not showing the image; however, the sensor is working. The My car was taken to the Orange Park dealership for repair of the rearview camera which was not showing the image; however, the sensor is working. The diagnostic revealed that the dealership would need to order a replacement camera because they could not determine why the camera was not working properly. My husband received a phone call from the service advisor who informed him that if he paid for the camera in advance, the dealer would release my car. So, to be clear, my husband repeated this comment to the service advisor asking him if I need to return the loaner as well. The service advisor said to disregard the call because he didn’t see any paperwork for a loaner, although he is the person who authorized the loaner. We thought it strange to demand payment for a service that had not been rendered. Over the course of the next two weeks, I did not receive an update as to the status of the repair. My husband called the service advisor, the service manager and the general manager but was unable to reach anyone; the phone continued to ring. When he called again and finally reached the service advisor, the service advisor told him that he had been very busy and did not know when to expect the camera, as it was on back order from Germany. My husband told him to wrap up my car and we would pick it up and pay the diagnostic fee. My car was at the dealership January 13-28. We have been a Volkswagen customer since 2007 and during this time, service visits have been hit and miss. This visit was a definite miss on several levels; in particular, the absent service advisor and his demeanor displayed when I picked up my car. More

Awesome experience once again! Keep up the great work! We are now entirely a VW family! JC has been outstanding again along with financing, sales and cashier. Thanks again! are now entirely a VW family! JC has been outstanding again along with financing, sales and cashier. Thanks again! More

Noah Grant our salesperson was great. Very helpful answering all questions and a lot of fun to work with. He was honest and made the whole process very easy. Definitely recommend! answering all questions and a lot of fun to work with. He was honest and made the whole process very easy. Definitely recommend! More

Noah was awesome. Helped me with a deal on a Jetta and I couldn’t be happier. Will definitely purchase cars in the future from him/ Jack Hanania VW couldn’t be happier. Will definitely purchase cars in the future from him/ Jack Hanania VW More