Hank Graff Chevrolet Davison

Finance and sales staff were excellent. Wendy was helpful friendly and informative. Adam Sample made the ordering process simple and answered all our questions. Once the vehicle was built a Wendy was helpful friendly and informative. Adam Sample made the ordering process simple and answered all our questions. Once the vehicle was built and delivered the pick up process was super smooth. Again he answered all of our questions since it was a new model and many of the options were very different. More

They go above and beyond. They worked with my schedule and I was in and out within an hour. Kayla walked me through the paperwork and the truck so that I fully understood ever They worked with my schedule and I was in and out within an hour. Kayla walked me through the paperwork and the truck so that I fully understood everything. I will definitely be returning for my next vehicle!!! More

Worst experience! I've used Hank Graff for all my services since purchasing my vehicle from there in 2020, I've never before had an issue. I had an 8:30am appointment I've used Hank Graff for all my services since purchasing my vehicle from there in 2020, I've never before had an issue. I had an 8:30am appointment for a wheel balance and rotation, service man Steve was assigned my vehicle. After explaining my issues with Steve, he tried to tell me I didn't need the balancing and should just go use a car wash. I told him there were several safety concerns I felt could be addressed with this service, specifically right before an incoming snow storm. He took my information and keys, said I could wait 1.5 hours at the dealership, or get a ride and he could have my vehicle done at my convenience. We agreed to have my vehicle done by 1pm at the latest, knowing I had to get my child from school directly after. Steve said he would "try" to have it done by noon. At 12pm I attempted to contact Steve to see if things were completed. No response. At 12:30pm, I went into the dealership to check. Steve said it wasn't completed yet, but it would be another 45 minutes. We talked about how that was well longer than expected, and would make me late getting my child from school. I went back out to the parking lot where my ride was waiting, I was discussing now needing a ride to the school because they weren't finished with my car. As we were talking, we saw my car drive around the building and into a service bay. They hadn't even started working in it yet! It was 12:30, service was expected to originally take 1.5 hours if I had waited. I was completely in shock and requested my keys back before any service was even started. As a woman, I feel completely taken advantage of and will not trust Hank Graff any longer. More

Had a great experience buying my first new car. Devonte provided excellent customer service in picking out the perfect vehicle! Devonte provided excellent customer service in picking out the perfect vehicle! More

Chris Horwath and his team were great to work with. Top notch customer service and will definitely work with again. Top notch customer service and will definitely work with again. More

Fixed my tire which had a nail in it. Everything went well and doing goid Everything went well and doing goid More

This is the second time i came in for an oil change and tire rotation and the young blonde female worker comes back in the showroom after i have been there for 45 minutes (this last time) and said your tir tire rotation and the young blonde female worker comes back in the showroom after i have been there for 45 minutes (this last time) and said your tires look good, so we don't need to rotate them today. I told her (both times) that i wanted my tires rotated. Mind you i bring my vehicle to you guys for every oil change/tire rotation i have had on it since i bought this vehicle from your showroom in 2021. It has been just the last two oil changes that they have told me my tires look good and don't need to be rotated - why did they start asking me that when i requested this service and i want it every single time i get my oil changed. I was there for approximately an hour and 15 minutes for this service - and yes i had an appointment☺ More

Very friendly and helpful. They were quick and made me aware of a crack in my windshield! Thank You They were quick and made me aware of a crack in my windshield! Thank You More

My salesman was great I walked out with exactly what I wanted. The process was smooth. I have no complaints at all. wanted. The process was smooth. I have no complaints at all. More

Mark has always been great in helping me to make the right choice in vehicles. right choice in vehicles. More