
Hanlees Hilltop Hyundai
Richmond, CA
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Wonderful experience. Both were knowledgeable, patient, and were helpful in every way. Can't say enough good things about them. Both were knowledgeable, patient, and were helpful in every way. Can't say enough good things about them. More
They were understaffed to mechanics had called out to service check in people were not there. Cars were all over unable to move cars that had been dropped off without keys. Very shorthanded. service check in people were not there. Cars were all over unable to move cars that had been dropped off without keys. Very shorthanded. More
Told me my warranty was void before they even examined the car and my problem. Mentioned I had the 'wrong color coolant', but when I emailed her to ask why (twice), she never responded. Told me there was the car and my problem. Mentioned I had the 'wrong color coolant', but when I emailed her to ask why (twice), she never responded. Told me there was no problem with the car despite coolant leaking repeatedly. 2 days after picking up the car, I was stranded on the side of the road due to overheating. Took to a different dealer who pressure tested my cooling system and found a cracked radiator. Overall unpleasant experience. More
I arrived late on a rainy evening close to the dealer closing time. The salesperson was helpful, gracious, answered my questions and facilitated a test drive. The dealership also had a reasonable select closing time. The salesperson was helpful, gracious, answered my questions and facilitated a test drive. The dealership also had a reasonable selection of options for the car I wanted More