Hanlees Hilltop Hyundai

Andre offered exceptional service, he was patient and communicated with professionalism and compassion. I must say he reminded me that using a human approach when dealing with issues involving your trans communicated with professionalism and compassion. I must say he reminded me that using a human approach when dealing with issues involving your transportation needs requires a personal touch, someone when you make decisions that are directly connected to your family's needs. I hold an appreciation for his guidance and support More

Service technician was very rude. Ignored me for an hour after car was already done. Ignored me for an hour after car was already done. More

The service person I spoke with was very nice and professional. There was no one at the service desk for about 10 minutes after I arrived for my appointment time. He explained how much time it would professional. There was no one at the service desk for about 10 minutes after I arrived for my appointment time. He explained how much time it would take to review the recall. . Which was about an hour per item and there were two. After 2 hours I was told that they needed to order a part to fix the issue and didn't have it on hand. I thought this was very strange because I was called in for this problem. Now I have to go back another time. I also find that the cost for doing basic things like oil changes, and other repairs that I've inquired about in the past, are much more expensive than through others. More

The service was great & honest and efficient . The service reps were very friendly. My only concern is that having a scheduled appointment has no meaning. My 1st appointment was scheduled for Tue The service reps were very friendly. My only concern is that having a scheduled appointment has no meaning. My 1st appointment was scheduled for Tuesday at 12n, when I arrived I was informed that the mechanic didn’t have time to do a diagnostic check today due to the walk-Ins. I rescheduled for the next day at 830am . When I arrived for my 2nd appointment at 830a, I was told that they will call me when the diagnostic check was completed. By 4p I called to check the status of my car. I was informed that The diagnostic test would not be until tomorrow. Once the diagnostic test was done the repair was completed. More

Friendly and very thorough Explained every thing to me very clearly and gave a good rundown of the vehicle features very clearly and gave a good rundown of the vehicle features More

Very easy to check in. Courteous staff. Took care of the problem and also a recall Courteous staff. Took care of the problem and also a recall More

Service took 4. 5 hours even though they said it would take a little over 2. They said the first car had some complications which took longer, but they should've noti 5 hours even though they said it would take a little over 2. They said the first car had some complications which took longer, but they should've notified me earlier before I was stuck waiting at the site for 2 hours. They seemed to have done most of the services requested, but they forgot to fill up my tires. Many other people there were frustrated and it seems like this could be a regular trend for the facility. If so, they should manage the appointments so that there are fewer given the delay. More

I arrive before my appointment at 10:30. The service was est to be 1 1/2 hours. I didn't leave until 2:30 four hours later. This resulted in major problems for me. I doubt I'll return un The service was est to be 1 1/2 hours. I didn't leave until 2:30 four hours later. This resulted in major problems for me. I doubt I'll return unless you can fix this. I was identified as a 'waiter.' More

I recently had an outstanding experience at Hanlees Hilltop Hyundai The staff was incredibly knowledgeable and attentive, guiding me through the entire car-buying process seamlessly. The dealership boa Hilltop Hyundai The staff was incredibly knowledgeable and attentive, guiding me through the entire car-buying process seamlessly. The dealership boasts a diverse selection of high-quality vehicles, and their commitment to customer satisfaction truly sets them apart. From the moment I stepped onto the lot to the final paperwork, the team at Hanless Hilltop Hyundai exceeded my expectations. I highly recommend this dealership to anyone in search of a positive and efficient car-buying experience. More

Totally chaotic. The car drop off and pickup area was a disaster with cars being trapped in. There was only one maint rep initially and he was overwhelmed. They could The car drop off and pickup area was a disaster with cars being trapped in. There was only one maint rep initially and he was overwhelmed. They couldn’t fix a flat tire. The recall work went okay. More