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Hanlees Hilltop Hyundai

Richmond, CA

4.0
617 Reviews

3285 Auto Plaza Road

Richmond, CA

94806

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Showing 617 reviews

November 10, 2023

service department was a little slow about 15 min wait before they got to me, but after that things went smoothly, I wish they would start back the shuttle service, that really helps. More

by MARIANO9ER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nalley Cruz helped me and she was awsome to work with.
November 10, 2023

We had an appointment, but when we got there, they said that they won't be able to fix. Customer care was so bad, and they were not helpful. More

by vtrokotavaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
November 09, 2023

I called 15 times and no one answered but I understand they are extremely busy. Maybe hire another person to help out? Anselmo was a great help and Nyelli really runs the place well. More

by JESSICAMORA777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anselmo
November 09, 2023

It went smoothly, I brought my car in, they did the recall upgrade. It went smoothly, I brought my car in, they did the recall upgrade. That's it. More

by CHRIS.ALEXANDER.JORDAN
Recommend Dealer
Yes
November 08, 2023

Staff efficient and friendly in dealing with many customers. Arranged transportation also with long wait required for volume More

by Beatrice bitner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre warbis
November 08, 2023

You need to watch out about the services they recommend. They are in excess of what Hyundai calls for. Want to height gross you More

by squirrlystub316
Recommend Dealer
No
Employees Worked With
Don't remember
November 07, 2023

Service was very good, timely, efficient, professional they got me out in very timely manner, was very happy with the service More

by WHIRAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel
November 07, 2023

This dealership is one that I would avoid at all cost for services on your car. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Person 1
November 05, 2023

Service department is not responsive when you leave messages. They did not call me when they did finish working on my new car, which had a broken latch when I took possession at time of purchase. Said More

by moorhousekathy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department names unknown. Sales rep, Joe’l (first name) was a pleasure to work with and went back to service dept with me to speak to them.
November 05, 2023

In and out faster what their estimate times is. Great service, answers all the questions I have More

by Momo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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